The Langham New York Fifth Avenue
400 Fifth Avenue, New York City, NY 10018-2753
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Avg. C$1,012 /night, 10/13 - 10/14
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C$952
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#29 of 507 hotels in New York CityLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Langham, New York, Fifth Avenue is a modern oasis exuding serenity amidst the hustle and bustle of New York City. Focusing on contemporary elegance (with a playful touch of pink), The Langham, New York, Fifth Avenue provides a luxurious getaway for each and every traveler alike. Located in the heart of Manhattan, The Langham, New York, Fifth Avenue is advantageously situated between Bryant Park and the iconic Empire State Building. The rooms and suites are some of the largest in the city and are designed with a refined, subtle color palette featuring chic, modern furnishings and works of art by contemporary American artist, Alex Katz. The hotel is also home to The Langham Club, an urban oasis where Club guests can enjoy culinary presentations throughout the day, including breakfast, free-flowing Champagne, cocktails, and hors d’oeuvres as the day turns to evening and the city that never sleeps beckons. Guests looking to stay active can visit the hotel’s state-of-the-art fitness center which is open 24 hours per day. Dining options include the award-winning Ai Fiori, serving cuisine inspired by the French and Italian Riviera as well as a Private Kitchen menu where you can have high end meals delivered right to your room or suite. For those in need of event spaces The Langham, New York, Fifth Avenue has a wide range of venues to accommodate all types of gatherings - from business conferences to fashion shows or weddings, The Langham’s experienced events team is on hand to ensure a successful event.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Soundproof rooms
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Room service
Safe
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Spanish, Italian
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
9.7 km•
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Teterboro Airport
12.9 km•
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34th St – Herald Square
5 min•New York City Subway
Rental Cars
547 Restaurants
within 0.5 kilometers
Reviews
4.5
3,180 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Langham New York Fifth Avenue is celebrated for its luxurious amenities, including a well-regarded club lounge and attentive service, which, along with its spacious and well-appointed rooms, contribute to its sophisticated atmosphere. The hotel's cleanliness is consistently lauded, with guests impressed by the spotless rooms and immaculate bathrooms.
Nestled in a prime location, the hotel offers ease of access to New York City's iconic attractions, although some guests feel the experience does not fully justify the cost. Exceptional service is a hallmark of the Langham New York, with staff members earning commendations for their professionalism and hospitality.
Location
Convenient
Atmosphere
Stylish
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Lavish
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Detailed Reviews
Hotel's Favourite
I will certainly return and recommended this hotel to family and friends. The staff has been always extremely helpful and kind, from the reception to the housekeeping. I had an executive room, beautifully furnished, not a flaw. Modern style, a very large bathroom, very spacious. I was worry because some reviews didn’t speak well about the rooms, instead it was all absolutely perfect, elegant, brand new. The executive lounge has a fabulous view on 5th avenue, it was never too crowded whatever time we had breakfast and the breakfast was amazing with a large choice of healthy things too. We had an amazing staying and we’ll certainly return.
Just two suggestions to be at the same level of others 5 stars hotel I visited. The executive lounge in the web - site is claimed to serve warm/cold dishes throughout all the day. We popped in only once for lunch because we had a very tight schedule between two visits and the buffet was practically empty. Just one bowl of salad and few sandwiches. This does not normally happen in the executive lounges. Another recommendation. The reception is very busy the whole day and needs more staff. Each desk should be always guarded by at least one person. At the reception desk not two, but at least 3/4 persons. Concierge always a person in its position. And above all, always at least two persons outside guarding the entrance and calling taxi if needed. Luggages should be brought in and out by additional staff and the outdoor never left empty. Last, but not least, that would give also a more welcoming feeling would be (even small) a bar at the reception. There can be waiting time and a bar serving you a good coffee would make you feel more at home.
Just two suggestions to be at the same level of others 5 stars hotel I visited. The executive lounge in the web - site is claimed to serve warm/cold dishes throughout all the day. We popped in only once for lunch because we had a very tight schedule between two visits and the buffet was practically empty. Just one bowl of salad and few sandwiches. This does not normally happen in the executive lounges. Another recommendation. The reception is very busy the whole day and needs more staff. Each desk should be always guarded by at least one person. At the reception desk not two, but at least 3/4 persons. Concierge always a person in its position. And above all, always at least two persons outside guarding the entrance and calling taxi if needed. Luggages should be brought in and out by additional staff and the outdoor never left empty. Last, but not least, that would give also a more welcoming feeling would be (even small) a bar at the reception. There can be waiting time and a bar serving you a good coffee would make you feel more at home.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Try the restaurant Fiori, it was absolutely amazing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolyn Schauber, Marketing at The Langham New York Fifth Avenue
Responded Aug 4, 2023
Hello! Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. We apologize that The Langham Club did not offer enough lunch options, we try to keep the food options flowing throughout the day and thank you for your feedback on our reception area, we will keep this is mind! Thank you again for your visit and your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here in November 19 for 5 days for our Anniversary. The hotel location is spot on. Central and can access almost all the main sites by foot (ridiculously close to the Empire State). Metro stations are walking distance too. The hotel has a classical but also a contemporary feel to it and hotel ambiance was just right. Hotel Lobby is very small compared to others (not a 'grand' lobby), but not many guests occupying the lobby so it didn't matter much
The room was a very generous size and we had a partial view of the Empire State building. The bathroom was a very generous size. Staff were very friendly, helpful and accommodating.
The in-room welcome treat were Cookies and M&Ms??... We would have preferred a welcome drink, cake, flowers or something else. I'm not sure Cookies and M&Ms hit the mark.
Room facilities were very good and wifi was excellent. Note, USB plug were confusing to find. They were not in their usual place, i.e. the power socket. Rather, they were connected to the table lamps (minor point but worth mentioning). Didn't even notice them there till 3rd day!
We were on the 27th Floor so were cocooned from the street level noise (perfect), although we didn't have full Skyline views.
The only other criticism I have was over the bathroom toiletries. They seemed "not premium", especially when the hotel is a 5 star. Furthermore, the loo rolls felt like they had been purchased from a local dollar store. They were practically see-through. Not what I expected from this brand.
Overall, the experience was good. Nice room, clean and good facilities. If you are seeking an entry level five star hotel look no further.
The hotel could do more to address the very minor points I raised around toiletries and loo roll. Perhaps it is something that might not bother most people. However, It will be small change for them but make large difference for guests.
Obviously, rooms with Skyline or Empire State Building view would be best. But you do not intend to spend alot of time in the hotel (as we did) it won't matter much. I would not say it is worth the premium unless you are booking a suite
The room was a very generous size and we had a partial view of the Empire State building. The bathroom was a very generous size. Staff were very friendly, helpful and accommodating.
The in-room welcome treat were Cookies and M&Ms??... We would have preferred a welcome drink, cake, flowers or something else. I'm not sure Cookies and M&Ms hit the mark.
Room facilities were very good and wifi was excellent. Note, USB plug were confusing to find. They were not in their usual place, i.e. the power socket. Rather, they were connected to the table lamps (minor point but worth mentioning). Didn't even notice them there till 3rd day!
We were on the 27th Floor so were cocooned from the street level noise (perfect), although we didn't have full Skyline views.
The only other criticism I have was over the bathroom toiletries. They seemed "not premium", especially when the hotel is a 5 star. Furthermore, the loo rolls felt like they had been purchased from a local dollar store. They were practically see-through. Not what I expected from this brand.
Overall, the experience was good. Nice room, clean and good facilities. If you are seeking an entry level five star hotel look no further.
The hotel could do more to address the very minor points I raised around toiletries and loo roll. Perhaps it is something that might not bother most people. However, It will be small change for them but make large difference for guests.
Obviously, rooms with Skyline or Empire State Building view would be best. But you do not intend to spend alot of time in the hotel (as we did) it won't matter much. I would not say it is worth the premium unless you are booking a suite
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Date of stay: November 2019
Rooms
Service
Sleep Quality
Room Tip: Rooms with Skyline or Empire State Building view would be best.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheLanghamNewYorkGM, General Manager at The Langham New York Fifth Avenue
Responded Jan 8, 2020
Dear Sir, Thank you for taking the time to provide such a detailed review of your experience at The Langham, New York! I am very happy that you chose to stay with us when you were in New York and that you enjoyed your visit. You raised quite a few points in your review that I would be happy to address so that there is no confusion. Regarding your welcome amenity, the cookies and M&Ms are one of our signature "welcome to New York" treats - the cookies are shaped like New York City landmarks, served on a bed of M&Ms. I'm sorry it wasn't to your liking. Now that we know your preference is for something else, should you stay with us in the future we can offer a different amenity tailored to your request. Since you raised the bathroom features as another issue, allow me to assuage your fears about the quality of our toilet paper. I assure you it is not purchased at a dollar store but is high quality and simultaneously environmentally sustainable. Our bath amenities are signature to our proprietary Chuan Spa brand, and were custom-made for use in our hotels around the world. I do apologize that you the USB ports were hard to locate. We will take that point under advisement to ensure that, during the room tour at check-in, they are pointed out to guests. Regarding your view, I truly wish we could guarantee that every room has the same view but, as you can guess, that is not possible. However we do take requests for upgrades to an Empire State View at both the time of reservation and at check-in. Again, thank you for choosing to stay with us and for providing your candid and detailed feedback. I hope that we will have the pleasure of welcoming you back again in the future. Best wishes, Richard Bussiere Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This is the first time I have ever submitted a review. Our stay at the Langham NYC was so great it deserved the time to do this. Service: Even though we were put into a very nice room, I was looking for something with a better view. I went down to the front desk to explain my thinking and the Front Desk Manager (Sarah) immediately came from behind the desk and gave me a personal tour of other rooms within the hotel that I could move too. I have stayed at many 5 star hotels and never had someone so accommodating. We ended up paying a bit more to upgrade to a larger room - Sarah made the move super easy and within minutes my family and I were in the new room. Later that night, she had them bring up fresh baked cookies and milk for my kids! We felt so well taken care of. Even my kids were stating how nice Sarah was and how welcomed they felt because of her. Doormen were all great as well. Rooms/Hotel: The room itself was amazing. Everything was in perfect order and super clean. This is the first room I have ever stayed in that I was not able to find anything that was not perfectly cleaned. The hotel itself it also immaculate everywhere we went. Dining: We ate breakfast both mornings at Ai Fiori. It was perfect! The service was great and the food was even better. I could write another whole review on this restaurant alone. Next time we will be having dinner there as well.
Overall - Sarah and the Langham contributed to one of the most memorable family getaways we have ever had.
Overall - Sarah and the Langham contributed to one of the most memorable family getaways we have ever had.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheLanghamNewYorkGM, General Manager at The Langham New York Fifth Avenue
Responded Mar 2, 2020
Thank you for taking the time to share your positive review of The Langham, New York! I am so proud to read that you had the best experience you and your family have ever had at a New York City hotel with us. We strive every day to make our guests feel well taken care-of. I'm very pleased that Sarah and the rest of our colleagues were able to do that for you and your family. I hope that you will do us the honor of coming back to see us again in the future. Thank you again for your visit and your review. Best wishes, Richard Bussiere Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my fourth time in NYC and my first at the Langham. The best way to describe it is a home from home with five star feels.
We booked for our wedding anniversary and had an amazing four nights at the hotel and in the city.
I read quite a few reviews before booking and booked a club room, whilst more expensive I was keen to have a great stay and so wanted to see if the review hype was true.
All I can say was it was! from the moment we entered the lounge and the team asked our names, they became amazing hosts throughout our stay. We ate breakfast there every day and had eggs cooked to order, with the small perfect and great quality buffet filling us up way beyond lunch! Afternoon snacks and a glass of champagne (we were on holiday!) in between sites and shows and a few glasses of wine in the evening with canapes before heading out for the night. The team at the club were superb, each and every one of them, so friendly, nothing too much trouble and they made the stay personable.
The room itself was lovely, really spacious and it had more of an apartment feel (without a kitchen) due to the space and layout. Bathroom and towels etc were as you would expect from a five star hotel and it was a lovely luxurious quiet space to retreat to and rest at night.
The hotel is perfectly positioned for everything you will walk or taxi to and we found we walked lots as it was such a central and easily accessible location, we loved it.
All the team from the doorstaff to the frontdesk (and big shout out to the Club team) were absolutely lovely and made the stay as superb as it was.
We now wouldn't stay anywhere else when visiting NYC.
We booked for our wedding anniversary and had an amazing four nights at the hotel and in the city.
I read quite a few reviews before booking and booked a club room, whilst more expensive I was keen to have a great stay and so wanted to see if the review hype was true.
All I can say was it was! from the moment we entered the lounge and the team asked our names, they became amazing hosts throughout our stay. We ate breakfast there every day and had eggs cooked to order, with the small perfect and great quality buffet filling us up way beyond lunch! Afternoon snacks and a glass of champagne (we were on holiday!) in between sites and shows and a few glasses of wine in the evening with canapes before heading out for the night. The team at the club were superb, each and every one of them, so friendly, nothing too much trouble and they made the stay personable.
The room itself was lovely, really spacious and it had more of an apartment feel (without a kitchen) due to the space and layout. Bathroom and towels etc were as you would expect from a five star hotel and it was a lovely luxurious quiet space to retreat to and rest at night.
The hotel is perfectly positioned for everything you will walk or taxi to and we found we walked lots as it was such a central and easily accessible location, we loved it.
All the team from the doorstaff to the frontdesk (and big shout out to the Club team) were absolutely lovely and made the stay as superb as it was.
We now wouldn't stay anywhere else when visiting NYC.
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Date of stay: June 2022
Value
Location
Service
Room Tip: Go for a Club room, the lounge is worth every penny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Bussiere, General Manager at The Langham New York Fifth Avenue
Responded Aug 3, 2022
Thank you for sharing your positive review of The Langham, New York! I am so honored that you chose to spend your wedding anniversary with us. We strive to provide our guests with the most wonderful memories that we possibly can while they are with us. I am so gratified to know that our colleagues did that for you. I am also very pleased that you enjoyed The Langham Club so much. It is the newest feature to our hotel and we are so proud of it and the team that runs it. Thank you again for your wonderful review. I hope that we will have the pleasure of welcoming you back for your fifth visit to our fair city, and well into the future beyond that.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rating is mainly to reflect that the room rates are on the higher end. We stayed only two nights, in room 2502. Reception was able to check us in early, around noon instead of 3pm, check in went very smoothly. The location is walking distance to so much: The Village, great food at many price levels, Whole foods, drug stores, delis, coffee shops, Broadway, shopping, NY public library, even Central Park is close enough for a longer stroll. The staff are attentive and courteous. The room is clean, large, bed is comfortable, not too firm, not too soft, with plenty of pillows! Bathroom is nice, albeit a bit large. Much of the room is laminate flooring, which feels so much cleaner. Small imperfections: bed linens are mediocre, and bedding did not include a top sheet, which is unusual to me. Bath/shower products are also mediocre, would recommend bringing your own, esp if you're picky about hair/soap products. Much of the room is laminate flooring, which I love, feels cleaner, but the little patch of carpet was dingy. The room was so quiet, no street noise at all! The ONE issue: Sat night around 8 to 9pm, it seemed a small child was gleefully and noisily playing with a very large marble or metal ball bearing, (?), rolling it all around the floor, babbling loudly, in some adjacent room with a shared wall or floor, the direction which I could not identify. Thank heavens it stopped by 9pm. Mysterious, maybe even a little spooky, lol! I would stay again.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Bussiere, General Manager at The Langham New York Fifth Avenue
Responded Sep 20, 2022
Thank you for taking the time to share your review of our hotel! I'm very pleased to read that you were happy with your stay. I agree that our location is ideal for exploring New York City and I'm happy that you were able to take advantage of that. I'm glad that our beds and our housekeeping services were also to your liking. Thank you, as well, for alerting us to the issue you encountered with noise from an adjacent room. I'm sorry that you were disturbed by the noise but I am happy that it resolved itself quickly. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for both your review and your visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Langham for 15 days for a fun nyc vacation. Overall our experience was amazing. Great large room with a kitchenette, quiet, wonderful staff and service, and great location. I have already recommended this hotel to many friends. Amal was exceptionally sweet and gave us helpful tips on where to eat.
The only negative experience I had was when I was checking out and asked the manager, Marianne, if I could keep the room an extra hour because my flight was later and I had a work meeting to do. Her first reaction was was curt and said no. I was taken aback after having spent 2 weeks and thousands of $’s, that she would not honor this simple request esp when the hotel is not even full. After I told her how disappointed I was, she finally agreed but was not very polite. That was not a pleasant way to end a wonderful stay. Her attitude was not called for. Hope this will b we addressed by the general manager. Please make Amal the manager, she's so polite and wonderful :).
The only negative experience I had was when I was checking out and asked the manager, Marianne, if I could keep the room an extra hour because my flight was later and I had a work meeting to do. Her first reaction was was curt and said no. I was taken aback after having spent 2 weeks and thousands of $’s, that she would not honor this simple request esp when the hotel is not even full. After I told her how disappointed I was, she finally agreed but was not very polite. That was not a pleasant way to end a wonderful stay. Her attitude was not called for. Hope this will b we addressed by the general manager. Please make Amal the manager, she's so polite and wonderful :).
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: Ask for a higher floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Bussiere, General Manager at The Langham New York Fifth Avenue
Responded Jul 20, 2021
Thank you for taking the time to share your positive review of The Langham, New York, Fifth Avenue! We are so happy that you chose to stay with us for 15 days when you were in New York. I will, of course, pass your compliments onto Amal. Thank you for noting her in your review. She is a wonderful asset to our team. I am sorry that you had a negative interaction as you were departing. I appreciate you bringing it to our attention. I hope that we will have the opportunity to welcome you back to The Langham in the future. Thank you again for your stay and for your review. Best wishes, Richard Bussiere Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had stayed at the Langham multiple times before pre-pandemic. It was ok, though in the past service levels were inconsistent. It seems that hasn't really improved post-pandemic, although prices have skyrocketed.
I booked an Executive Club Room, which was spacious enough. Check in was efficient and the reception staff are as always, very friendly and helpful.
The room itself was well designed, although there were insufficient clothes hangers.
The bathroom was of good quality, although the shower water pressure was not great.
The bed was too soft for my liking even with the extra firm padding which I think the hotel tried to provide for me. Pillows were quite good though.
Housekeeping was inconsistent. For the first 3 days of my stay, the housekeeping did everything well. However, the standards dropped drastically on the next 3 days. Towels were not replaced as diligently. Soap replenishment was not as generous, etc. It's these little things that all add up, and I was disappointed by the inconsistency.
The biggest letdown however, was the Langham Club Lounge. This is a new addition by the hotel, and it is marketed to be an oasis where you could go to at any time of the day to relax, work, etc. Nothing could be further from the truth unfortunately. During breakfasts, the crowds could get unbearable and noisy. Even in the afternoons, when you'd expect things to quieten down, there would be loud, unruly children running around, and cheapskate Americans drinking alcohol like it was the end of the world. All in all, very disappointing, and quite frankly, low class.
I would have suggested that the Executive Lounge does not allow children below the age of 12 to enter.
Breakfast food was just ok. Your typical American fare of bagels, pastries and bread, eggs cooked to order, and the unhealthy oily sausages, bacon, etc. The fruit selection was average. The yogurts were quite nice though.
The lounge also serves afternoon snacks and evening canapes, which I found to be below average in quality, made worse by the very loud and noisy atmosphere.
I booked an Executive Club Room, which was spacious enough. Check in was efficient and the reception staff are as always, very friendly and helpful.
The room itself was well designed, although there were insufficient clothes hangers.
The bathroom was of good quality, although the shower water pressure was not great.
The bed was too soft for my liking even with the extra firm padding which I think the hotel tried to provide for me. Pillows were quite good though.
Housekeeping was inconsistent. For the first 3 days of my stay, the housekeeping did everything well. However, the standards dropped drastically on the next 3 days. Towels were not replaced as diligently. Soap replenishment was not as generous, etc. It's these little things that all add up, and I was disappointed by the inconsistency.
The biggest letdown however, was the Langham Club Lounge. This is a new addition by the hotel, and it is marketed to be an oasis where you could go to at any time of the day to relax, work, etc. Nothing could be further from the truth unfortunately. During breakfasts, the crowds could get unbearable and noisy. Even in the afternoons, when you'd expect things to quieten down, there would be loud, unruly children running around, and cheapskate Americans drinking alcohol like it was the end of the world. All in all, very disappointing, and quite frankly, low class.
I would have suggested that the Executive Lounge does not allow children below the age of 12 to enter.
Breakfast food was just ok. Your typical American fare of bagels, pastries and bread, eggs cooked to order, and the unhealthy oily sausages, bacon, etc. The fruit selection was average. The yogurts were quite nice though.
The lounge also serves afternoon snacks and evening canapes, which I found to be below average in quality, made worse by the very loud and noisy atmosphere.
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Date of stay: December 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Bussiere, General Manager at The Langham New York Fifth Avenue
Responded Dec 12, 2022
Dear Jason, Thank you for taking the time to share your feedback. Thank you, as well, for being our guest, both now and before the pandemic. It seems that a great deal of the features of our hotel don't align with your preferences. Unfortunately, I am aware that no hotel can please everyone all of the time. I will address the inconsistencies you noticed with our team in housekeeping. Thank you again for your stay and your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You pay a lot to stay at the Langham, but you get a lot in return. The service was outstanding. My room was huge. It was maintained multiple times per day such that it felt like an oasis of calm every time I returned to the room.
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Review collected in partnership with Langham Hospitality Group
Date of stay: September 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Bussiere, General Manager at The Langham New York Fifth Avenue
Responded Sep 20, 2021
Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. We strive every day to provide our guests with an oasis within the excitement of New York. I'm so happy that we were able to do that for you. I hope that we will have the privilege of welcoming you back again in the future. Thank you again for both your visit and your review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Once we checked in we had great service from all of them bellmen to the people at the front desk, even the cleaning staff were so friendly. While out, we had a small leak in the ceiling of our bathroom, Carlos was quick to notify us, move us to another room, and gave us a dinning credit for the inconvenience. Great hotel, amazing staff, looking forward to staying again!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheLanghamNewYorkGM, General Manager at The Langham New York Fifth Avenue
Responded Feb 18, 2020
Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you enjoyed your stay with us, although I am sorry to know you experienced a link.I am very pleased that Carlos was able to rectify matters for you and I will pass your compliments onto him as well. I hope that we will have the pleasure of welcoming you back again very soon. Thank you in advance! Best wishes, Richard Bussiere Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had four rooms this month under the Amex FHR program and initially no $100 credit per room shown on invoice at check out. Had to argue for it. Then several days later three fake charges (minibar, meal, and parking ) appear. Disputed with hotel and they said basically “too bad.”
Last month we had 8 rooms for three nights each and breakfast was a complete disaster. Only room service was offered (restaurant still closed) and it was total chaos: late by an hour, wrong orders, lost orders, etc. Not one was of the level of a five-star hotel.
Spent over $20,000 on these two business trips. Lesson learned and won’t be returning. Should never have wandered from The Whitby but wanted to be closer to our client. Just not worth the grief and gouging.
Last month we had 8 rooms for three nights each and breakfast was a complete disaster. Only room service was offered (restaurant still closed) and it was total chaos: late by an hour, wrong orders, lost orders, etc. Not one was of the level of a five-star hotel.
Spent over $20,000 on these two business trips. Lesson learned and won’t be returning. Should never have wandered from The Whitby but wanted to be closer to our client. Just not worth the grief and gouging.
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Date of stay: June 2021Trip type: Travelled on business
Room Tip: Stay elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Bussiere, General Manager at The Langham New York Fifth Avenue
Responded Jun 15, 2021
Dear Sir, First of all, thank you both for being our guest and for taking the time to share your feedback on your experience. Allow me to apologize for the issues you encountered with both the credits to which you were entitled through American Express Fine Hotels & Resorts and the erroneous charges. I am not sure what the specific issue was with your breakfast orders but I apologize for that as well. To ensure that we can get to the bottom of the issues you encountered, we would be grateful to be in direct contact with you. Please contact us at your convenience to speak with Marianna Fuchigami, our Hotel Manager. Please accept my apologies again. I do hope you will give us another chance in the future. But again, thank you for being our guest and for providing us with this useful feedback. Best wishes, Richard Bussiere Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The elevators are pretty standard, and there are probably stairs you can take (although i didn't use them) and you can request a lower floor.
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"Great location and amenities on your doorstep here. Bryant park was five minute stroll away with lots happening every evening in July."Read full review
"The three egg omelette for room service doesn’t say it comes with potatoes but it does, so don’t order them extra."Read full review
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PRICE RANGE
C$968 - C$1,643 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Setai Fifth Avenue
LOCATION
United StatesNew YorkNew York CityTenderloin / Midtown West / Garment District / Manhattan / Midtown
NUMBER OF ROOMS
234
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about The Langham New York Fifth Avenue
Which popular attractions are close to The Langham New York Fifth Avenue?
Nearby attractions include Bryant Park (0.4 km), Empire State Building (0.3 km), and New York Public Library (0.4 km).
What are some of the property amenities at The Langham New York Fifth Avenue?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Langham New York Fifth Avenue?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Langham New York Fifth Avenue?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Langham New York Fifth Avenue?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to The Langham New York Fifth Avenue?
Conveniently located restaurants include Royal 35 Steakhouse, Izakaya MEW, and Keens Steakhouse.
Are there opportunities to exercise at The Langham New York Fifth Avenue?
Yes, guests have access to a fitness centre during their stay.
Does The Langham New York Fifth Avenue have airport transportation?
Yes, The Langham New York Fifth Avenue offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Langham New York Fifth Avenue?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Langham New York Fifth Avenue?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Langham New York Fifth Avenue offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.