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The James New York

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1,344 Reviews from our TripAdvisor Community

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Showing 1,230: English reviews
Los Angeles, California
Reviewed 24 January 2017 via mobile

Room was very small; hotel staff entered room 4 times for maintenance during a one night stay for water leak and left items from previous guest. Poor view from 3rd floor. No front desk attendance at 6.30am for check out.

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Helpful?
2Thank tomypro
jrauer2016, General Manager at The James New York, responded to this review

Dear tomypro, Thank you for the review and for bringing these issues to our attention. As you can see from all of the positive feedback on Trip Advisor, your experience is unusual and certainly not in line with our standards for comfort and service. Please send me an email at jrauer@jameshotels.com if you would like to discuss further. I hope...

Toronto, Canada
Reviewed 20 January 2017 via mobile

Stayed in a Queen room this time for 4 nights from Jan 16 - Jan 20. Room was comfortable and a good size given NYC standards. The hotel is starting to show its age. Woke up to dark brown water coming from the bathroom faucet and shower. Management was able to implement a fix by the time I returned to...

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Helpful?
Thank TravellerJeffToronto
jrauer2016, General Manager at The James New York, responded to this review

Dear TravellerJeffToronto, Thank you for posting a review from your January stay at The James New York. I would like to apologize for the inconvenience you experienced with your shower. We had a brief interruption to water service which was immediately corrected. I have reached out to you directly via Trip Advisor so that we can connect. I hope to...

Denver, Colorado
Reviewed 20 January 2017

I have stayed at a lot of hotels in NYC and this one was one of my favorites so far. It's in a great location. The hotel is unique, modern, and clean. The staff is friendly. The rooms are small, NYC-size, but it's laid out really well, is very comfortable and the price was great. The amenities are wonderful as...

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Helpful?
Thank WhyVonneM
jrauer2016, General Manager at The James New York, responded to this review

Dear WhyVonneM, Thank you for posting a review from your first stay at The James New York. I appreciate your thoughtful feedback and I am sure other travelers will as well. There are many hotels in Soho and lower NYC, but what makes The James truly special is the people that work here. We are lucky to have a team...

New York
Reviewed 18 January 2017

I really loved the views at the James! great views in the fitness center, room, and in the sky lobby. The rooftop bar was lovely as well. I was thankful for the free filtered water in the room and the bedside Human of New York book was a great touch! I was thoroughly satisfied with my stay.

Review collected in partnership with this hotel
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Helpful?
Thank michellejailinec
jrauer2016, General Manager at The James New York, responded to this review

Dear michellejailinec, Thank you for posting a review from your recent stay at The James New York. I am glad you enjoyed the complimentary amenities of The James Club and had a chance to visit The Jimmy during your visit. At The James, we are lucky to offer some of the best views In New York City. Thank you for...

Fort Lauderdale, Florida
Reviewed 17 January 2017

My friend and I got a room at the James last minute during an unexpected snowfall. Aside from getting a great rate, we were given a high floor. The room was very clean, and the bathroom was a nice size. The front desk (particularly Maurice), was very welcoming. They went out of their way to accommodate us. The rooftop lounge...

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Helpful?
Thank lauderdalelocal2013
jrauer2016, General Manager at The James New York, responded to this review

Dear lauderdalelocal2013, Thank you for sharing your review of The James New York on Trip Advisor. I am thrilled you had an "Awesome Experience" and enjoyed the clean comfort of you room and views of The Jimmy our rooftop bar. Thank you as well for mentioning Maurice in your review. I will be sure to share it with him and...

Ann Arbor, Michigan
Reviewed 15 January 2017

This was a last minute trip as our house got booked up on AIRBNB. I choose the James for it's location & at my time of purchase it was so budget friendly (which was imperative to make AIRBNBing our house make sense). When booking, I requested a quiet room (I'm so sensitive to noise) upon check-in, I was nervous that...

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Helpful?
Thank janabek
jrauer2016, General Manager at The James New York, responded to this review

Dear janabek, Thank you for posting a review on Trip Advisor. I am glad that your last minute excursion to The James was a successful one. It is good to see that while your home was rented out, you had a new home away from home at our hotel and experienced the amenities of The James Club. Aside from our...

Chicago, Illinois
Reviewed 15 January 2017 via mobile

We could not be more pleased with our stay at the James in SoHo. The hotel itself is beautiful and extremely well kept. What made our stay over the top was the employees. They went above and beyond to make ensure we had everything we needed to have a great stay. Johnny, the manager, really exceeded our expectations. Thank you...

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Helpful?
Thank samantha_gnzlz
jrauer2016, General Manager at The James New York, responded to this review

Dear samantha_gnzlz, Thank you for the wonderful review from your stay at The James New York in Soho. I will be sure to share your review with Johnny and our Front Office team. They love to hear recognition from our guests. We are so passionate about service and it is very satisfying to see when our guests experience and appreciate...

Los Angeles, CA
Reviewed 9 January 2017

First time staying at the James. Stayed first week of January when hotel rates are lower, they were running a 4 nights for the price of 3 deal, so we averaged around $300/night. Hotel was clean, staff was friendly. Did not go to their rooftop lounge which is supposed to be hip (although I guess that changes in NY every...

Review collected in partnership with this hotel
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Helpful?
Thank glbtrttr
jrauer2016, General Manager at The James New York, responded to this review

Dear glbtrttr, Thank you for sharing your experience at The James New York. I am thrilled you enjoyed your stay and the service provided by our team. In addition to all of the quality amenities and exciting Food and Beverage outlets, The James offers some of the most spectacular views in all of NYC. If you ever need assistance at...

West Islip, New York
Reviewed 8 January 2017

Small, but well laid out rooms that made it feel much larger. Very clean. All amenities. love the area too! Enjoyed the breakfast. The rooftop bar is great, but we didn't get there this time. Fun stuff.

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Helpful?
Thank Houdoni
jrauer2016, General Manager at The James New York, responded to this review

Dear Houdoni, Thank you for staying at The James New York. It is great to see that you found your room to be crisp, clean and well appointed. Please note that we have a few different room categories with various layouts all designed to meet the specific needs of our guests. After making your next reservation, send me an email...

Miami, Florida
Reviewed 7 January 2017 via mobile

I was honestly not expecting much, but I was positively surprised. Staff is nice, helpful and friendly (except at the rooftop bar), place is modern and functional. Some of the furnishings feel cheap a bit too "Ikea" but ok. I didn't like the regular-sized-attached-to-the-wall shampoo conditioner and body wash...feels too cheap gym. But the rooms are nice and adequate, bed...

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Helpful?
Thank RGN_7228
jrauer2016, General Manager at The James New York, responded to this review

Dear RGN_7228, Thank you for posting a review on Trip Avisor. Guest feedback is important to us and we use it to make improvements that will enhance our guests' experience. I am glad that you did enjoy your time at The James New York. If you ever need a contact at the hotel do not hesitate to reach me via...

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Staying in SoHo

Neighbourhood Profile
SoHo
Once the artistic hub of New York City, SoHo (South of Houston) is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway teems with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore by foot. Take a detour down the quieter side streets to see the real star of the district –majestic cast-iron architecture everywhere you look. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city. The pretty streets of Nolita (North of Little Italy) offer a more sedate vibe, with plenty of tiny boutiques and hip restaurants to seek out.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Region: United States > New York > New York City > SoHo , Manhattan
Price Range: $479 - $870 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#111 Luxury Hotel in New York City
#112 Family Hotel in New York City
#140 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The James New York staff and other travellers.
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Questions? Get answers from The James New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite was lovely. Beds are great. Do not shy away because of talk about glass bathroom. I believe it was mentioned on Fodors. There is a beautiful screen that comes down with the touch of a button, but while open it adds tons of "footage" to he room. Ingenious.”
NJbeachgirl62, 17 Apr 2017 | Read review
“I would recommend a corner suite for the best views.”
Staylee, 27 Feb 2017 | Read review
“We stayed on the 15th Floor. It was great.”
CulebraFan, 14 Feb 2017 | Read review
“Choose a corner studio for amazing views of Financial District!”
Toffael, 4 Feb 2017 | Read review
“Rooms facing Varick/Broadway are noisy.”
bradyecampbell, 24 Jan 2017 | Read review
5 of 5