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The James New York

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1,296 Reviews from our TripAdvisor Community

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Showing 1,188: English reviews
Highlands, North Carolina
Reviewed 23 March 2014

The staff here is the nicest anywhere in NY. Every request we made was accommodated. The rooms are very small and other than the very comfortable beds, the furnishings are less than adequate. Only one straight chair for sitting and other than that you have to sit on the bed.......not much moving around space. The bathrooms are very modern and...

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Helpful?
Thank GAC65
TheJames_NY, Guest Relations Manager at The James New York, responded to this review

Dear GAC65, Thanks for choosing us for your visit to New York. It’s great that our team left you with such a positive impression. Our guestroom sizes are average to New York standards, which can understandably still seem tight. Hopefully the large windows and use of glass can make the room seem more specious. We appreciate the feedback. Your feedback...

New York
Reviewed 22 March 2014

Lovely, friendly service with fantastic access to true New York. It has a great bar with breath taking views and equally good gym. You're in walking distance of the shopping district abnd bars. I've been on a lot of business trips and this combined work and relaxation perfectly.

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Helpful?
Thank Mr. Richard B
TheJames_NY, Guest Relations Manager at The James New York, responded to this review

Dear Mr. Richard B, We here at The James New York strive to cater to business and leisure travelers so it’s great to hear that you found balance for both on your recent visit. If you’re not already a member of our Corporate Perks or STASH rewards program, those are good options to add value to your travel needs. Thank...

Liverpool, United Kingdom
Reviewed 21 March 2014

Myself & my husband chose to stay at The James mainly due to location. We prefer the Soho/Greenwich Village area of New York - away from the hustle & bustle & more 'touristy' area of Times Square etc. This was perfect - a short walk in either direction to Soho or Greenwich Village - the walk gave you time to...

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Helpful?
Thank mrmilo
TheJames_NY, General Manager at The James New York, responded to this review

Dear mrmilo, Your recommendation means a lot to us so I wanted to personally thank you. Thanks for taking time to share your luxury liberated experience. Our team strives to provide genuine yet unobtrusive service and seeing their hard work pay off with feedback like yours is very gratifying. It sounds like you were able to enjoy most of our...

Cairo Governorate, Egypt
Reviewed 20 March 2014

My husband and I thoroughly enjoyed our stay at The James. The Hotel is well kept and perfectly located in the heart of Soho. I would especially like to commend Morgan Cohen for assisting under extraordinary circumstances . We would definitely stay there again.

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Helpful?
Thank Beans545
TheJames_NY, Guest Relations Manager at The James New York, responded to this review

Dear Beans545, Thanks for the positive feedback. Morgan continues to be a great asset to our team. She’ll appreciate the special mention. I’m also glad you enjoyed The James’ prime location between Soho and Tribeca, the boutiques, galleries and eateries are unbeatable. Your feedback is appreciated and we look forward to your return. Cheers, Yvette Ly Guest Services Manager

New York
Reviewed 15 March 2014

The staff was great on all levels. The room was perfect! We ended up getting a free room upgrade and getting the most beautiful view of the city. It's pricey but well worth it if it's a special occasion.

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Helpful?
1Thank Q M
TheJames_NY, Guest Relations Manager at The James New York, responded to this review

Dear Q M, Thanks for taking time to share about your visit. Glad you enjoyed your complimentary upgrade. The views from the guestrooms are impeccable and the large loft windows allow plenty of natural light. I’m proud our team left you feeling welcomed. We hope you return soon. Sincerely, Yvette Ly Guest Services Manager

New York
Reviewed 12 March 2014

Good location for business easy to Soho and subway. Excellent facilities and amenities. Really like the view and the design. Staff very attentive Look forward to my next stay. Is now my 'go to' in NYC.

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Helpful?
Thank Mr Charles S
TheJames_NY, Guest Relations Manager at The James New York, responded to this review

Dear Mr. Charles S, We’re honored you've chosen us as your preferred hotel in New York. We hope to continue delivering flawless luxury liberated experiences. Thanks for the positive feedback! Looking forward to your return. All the best, Yvette Ly Guest Services Manager

Three Bridges, New Jersey, United States
Reviewed 11 March 2014 via mobile

We stayed at the James for my husband's work. From the moment we arrived we were spotted and ushered to the check in desk. The staff was genuinely warm, pleasant, and helpful. We had an awesome view from the 6th floor and the room was modern and clean. I loved the glass elevator that brought us to the check in...

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Helpful?
Thank Karen M
TheJames_NY, Guest Relations Manager at The James New York, responded to this review

Dear Karen M, Glad you enjoyed your visit to The James! Thanks for taking time to share feedback. Our team is our greatest asset so they’ll appreciate your kind sentiments. I’d have to agree with you on the views from our guestrooms. They’re unbeatable and being in Soho avoids the hustle and bustle of Midtown while still getting an authentic...

Poughkeepsie, NY
Reviewed 11 March 2014

My two night stay at The James was a stylish pleasure from start to finish. Located downtown just north of Canal St, it is proximate to the A/C/E, 1, and 6 subway lines within a 1-5min walk. The first thing you notice about The James, besides its discreet, modern entrance with minimal signage, is that it is tall and essentially...

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Helpful?
Thank Dean R
TheJames_NY, General Manager at The James New York, responded to this review

Dear DeanPok, I wanted to personally thank you for taking time to share about your visit to The James. Your attention to and appreciation for details are refreshing. Your feedback is very insightful. The dark wood you mentioned is reclaimed so can look distressed. I’m glad you found the warmly modern guestrooms, James Club complimentary amenities and curated art enjoyable....

New York
Reviewed 9 March 2014

I stayed at The James only for one night, and the service and facilities were simply amazing! I asked for a special request of champagne and rose petals for my room, and it was exactly what I wanted!.

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Helpful?
Thank Mr. Santiago D
TheJames_NY, Guest Relations Manager at The James New York, responded to this review

Dear Mr. Santiago D, Thanks for your positive feedback and thanks for choosing The James New York for your visit. We strive to provide a memorable luxury liberated experience for every guest, especially those celebrating a special occasion. We appreciate you taking time to share. Until your next stay. Cheers, Yvette Ly Guest Services Manager

Sao Paulo, SP
Reviewed 8 March 2014

We stayed at the James for 4 days. The location is perfect in order to discover SOHO and take advantage of the great restaurants in Tribeca. Our room was nice, not too small and very well designed. The roof top bar turned into a night club on Friday night which was nice! The staff are very friendly. Interesting feature is...

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Helpful?
Thank Malte H
TheJames_NY, Guest Relations Manager at The James New York, responded to this review

Dear Malte H, Glad you had such a wonderful experience! Thank you for choosing The James New York for your visit to Soho. JIMMY rooftop bar is a great neighborhood spot. I’m also happy you enjoyed your In-Room Breakfast. We really appreciate the feedback and hope you return very soon. Best regards, Yvette Ly Guest Services Manager

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Staying in SoHo

Neighbourhood Profile
SoHo
Once the artistic hub of New York City, SoHo (South of Houston) is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway teems with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore by foot. Take a detour down the quieter side streets to see the real star of the district –majestic cast-iron architecture everywhere you look. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city. The pretty streets of Nolita (North of Little Italy) offer a more sedate vibe, with plenty of tiny boutiques and hip restaurants to seek out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Region: United States > New York > New York City > SoHo , Manhattan
Price Range: $389 - $846 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#113 Family Hotel in New York City
#115 Luxury Hotel in New York City
#141 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The James New York staff and other travellers.
12 questions
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Questions? Get answers from The James New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles mmpehp, 29 Nov 2016 | Read review
“The staff lie about rooms. I booked a Delux King Size and it was identical in size to a queen but with a king bed. Don't be ripped off.”
 of 5 bubbles jaimen, 28 Oct 2016 | Read review
“Corner rooms nice but no need to splurge for high floor”
 of 5 bubbles pelun, 24 Oct 2016 | Read review
“Corner studios offer incredible views and are worth the slight bump in price.”
  • View from room 1503.
 of 5 bubbles RPMChicago, 16 Oct 2016 | Read review
“Aim for the north or east sides, and not directly below the bar/pool.”
 of 5 bubbles Agnese_and_M, 15 Oct 2016 | Read review
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