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Element New York Times Square West

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Element New York Times Square West
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3,750 Reviews from our TripAdvisor Community

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Showing 2,393: English reviews
Sydney, Australia
Reviewed 2 days ago NEWvia mobile

Stayed here on our honeymoon. Room was comfortable and cleaned daily. We enjoyed the kitchenette, cooked 4 nights out of the 6 we stayed, which meant we could avoid the cold nights and save money. Very close to time square and a good emporium supermarket that sold groceries. The lifts however, were slow and unpredictable. Had to use the stairs...

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Helpful?
Thank nikkicody
Broome, Australia
Reviewed 3 days ago NEWvia mobile

We spent two weeks in this hotel and it was great! The room was big enough for a couple and the small kitchen helped us saving some money. We were at the 20th floor with a beautiful view. The wifi worked fine and we could also use the computers downstairs to print our tickets at no extra costs. Free coffee...

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1Thank SandraDreamer82
London
Reviewed 4 days ago NEW

The Element Hotel is only blocks from Times Square and easy access to transit as the bus terminal and subway are very close too. However, the "Element" has stripped down everything nice in a hotel to the basic elements to save you money but it does not work in my opinion. My room overlooked a big construction site that had...

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Helpful?
Thank euromarketer
Stephanie D, Manager at Element New York Times Square West, responded to this review

Hello Euromarketer, Please accept my sincere apologies for the experience that you had not meeting your expectations. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to New York. Thank you and have a wonderful day,

Greater Wellington, New Zealand
Reviewed 5 days ago NEW

In middle of all the action. Friendly staff, breakfast adequate but always crowded. Good for price. Was bumped first night and sent down road so was given free night. Good and bad after long flight. Will stay again in future

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Helpful?
Thank Carole L
Flitwick, England, United Kingdom
Reviewed 6 days ago NEW

This hotel is clean, tidy and basic - but is in the right location for getting around New York. The staff are really friendly and helpful. Our room was clean and tidy and had all the normal facilities that you would expect. The was a full size fridge and coffee making machine. As we were on the 23rd floor you...

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Thank Wendy T
Reviewed 1 week ago NEW

We had a 5 night stay, we didn't even realise there was a brekkie included so that was our first surprise, it was only 2 blocks from Times Square, and they do this lovely mid week happy hour where they provide you with beer and nibbles again all included. It's one block from the subway and port authority bus station...

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Thank Rachael W
Reviewed 1 week ago via mobile

The hotel is central to everything, port authority two blocks away Times Square the next block. Couldn't ask for a better location. The rooms are nice with a little kitchen, tea and coffee making facilities. Hairdryer iron lots of plug sockets. Soap body wash all available in shower. Room is cleaned everyday with facilities topped up everyday. Monday to Thursday...

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Helpful?
1Thank Josephine M
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about your stay with us. We are delighted that you had a very positive experience, and are even more so to know that you are confident about a return stay during your next visit to the Big Apple. Safe travels!

Mason, Ohio
Reviewed 1 week ago

I have to agree with the review below. We were there during the holidays and we had a room on the 37th floor. We used the fridge and ate breakfast everyday. Never made it for the evening reception so can't comment. The elevators were slower during the last hour breakfast rush. Other than that it wasn't nearly as awful as...

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Helpful?
Thank RandBArmstrong
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We appreciate your comments about your stay during the holidays. We are glad to have helped make your time in the city enjoyable, and look forward to your next visit. Safe travels!

Vancouver, Canada
Reviewed 1 week ago

We first stayed at this hotel 6 years ago. It was fabulous, probably because it was not quite known yet. It is rated as a catagory 5 by Starwood, that needs to drop to a 3 max. The front desk people could of cared less if you stayed there or not. Th elevators took up at least 30 minutes of...

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Helpful?
Thank TheKatt
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your comments about your experience. I am sorry that we did not provide you with a stay that better represents our service culture. Although we are a busy hotel, we are committed to making our guests feel welcome and our guests enjoying a positive experience. I hope we can earn the opportunity to be of...

Reviewed 1 week ago via mobile

Our second stay at The Element. Staff was very friendly and helpful with all of our needs. Room accomodations very nice and clean. Loved the in room kitchen and refrigerator. We had a great view from the 40th floor. Morning breakfast buffet was very nice. Elevators would get tied up some times and there was a wait, but otherwise we...

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Helpful?
Thank C13D5
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for sharing your feedback about your recent stay during the holidays. We are delighted that your stay with us was comfortable and the service pleasant, and look forward to your next stay. Safe travels!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $167 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#38 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
114 questions
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Questions? Get answers from Element New York Times Square West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel in the Starwood group”
 of 5 bubbles euromarketer, 14 Jan 2017 | Read review
“Book early”
 of 5 bubbles 976carolel, 13 Jan 2017 | Read review
“Rooms on lower floors ie 8-12. Away from ground floor but no to far to take the stairs.”
 of 5 bubbles WendyT82, 12 Jan 2017 | Read review
“Great location”
 of 5 bubbles rachaelw821, 11 Jan 2017 | Read review
“If you're getting breakfast, go before 9am.”
  • View from 37th Floor
 of 5 bubbles RandBArmstrong, 7 Jan 2017 | Read review
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