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Element New York Times Square West

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3,672 Reviews from our TripAdvisor Community

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Showing 2,347: English reviews
Clermont-Ferrand, Auvergne, France
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 March 2014

The hotel is very well positioned, 5 minutes walk from Time Square and 5 minutes walk from Metro Station. It is very clean and comfortable and the room we booked (King Room) has everything we needed including an equipped Kitchen. An other good thing is that it offers free breakfast for any guest which was great for us.They even offered... More 

Helpful?
Thank Dan J
Edinburgh
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 March 2014

This hotel was really central for everything, 2 minutes from Times Square, short walks to Empire State, 5th Avenue, 42nd Street. Hotel was clean, inviting, staff at front desk where welcoming and polite, rooms where fab, clean and spacious ( double deluxe) full fitted kitchen with kettle, toaster, dishwasher and fridge freezer oh and tea, coffee, milk, sugar the lot.... More 

Helpful?
Thank avydabs
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear avydabs, We are glad that you enjoyed our amenities and location. We hope to continue being your New York City hotel of choice and we look forward to hosting you again soon. More 

Newcastle upon Tyne, United Kingdom
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 March 2014

Pros: modern hotel with spacious room with small kitchenette, free breakfast, free wifi. One block to subway stop, 5-10 mins walk to Times Square, literally in the middle of the action. Cons: breakfast was very! busy, and there are not enough lifts, so morning rush-hour can turn into a bit of a wait. Overall I was very happy with my... More 

Helpful?
Thank teekake
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear teekake, Thank you for sharing your experience online. We are happy to hear that you enjoyed your stay. We know that things are not always perfect but we try our best to offer our guests the most consistent service possible. We hope that we will continue to be your New York City hotel of choice in the future. More 

1 review
Reviewed 30 March 2014 via mobile

I stayed with a friend. The service was really friendly and room was clean. Even though we stayed at 36th floor (nice view to Upper West Side) the need to occasionally wait for the elevator was not a problem, I think some of the reviews might be a bit overexaggerated in that matter. I would definitely stay here again, good... More 

Helpful?
Thank Paula T
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Paula T, Thank you for choosing us for your recent stay in the big apple. We are happy to hear that you enjoyed your stay and we look forward to hosting you again in the future. More 

New York City, New York
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 March 2014

I booked a small block of 76 people here when we took over a last minute event for a client, we were very impressed with the feedback. As in most things, service can major break a client's experience and in this case we were so eased to hear how well our group was taken care of. The property is not... More 

Helpful?
Thank sephra
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear sephra, We were happy to be the home base for your group and we are glad that everyone enjoyed their stay with us. We look forward to potentially working with you in the future and thank you for sharing your feedback online. More 

New Delhi
Level Contributor
86 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 28 March 2014 via mobile

I stayed here with my wife on a business trip. The hotel is ideally located a short walk from Times Square, penn station and a few other down town manhattan attractions. The studios are very modern, spacious and comfortable. Kitchen is well equipped. The morning breakfast is above average, however it gets busy there in mornings. It was difficult for... More 

Helpful?
1 Thank TheGlobalIndian
Colorado Springs, Colorado
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 March 2014

With a very convenient location for touring (close to Times Square and subway lines), great amenities (kitchenettes in each room), and a great price - we ended up booking three rooms for our family trip for 6. The breakfast was convenient each morning and on the healthier side - and the evening reception during the week was a great way... More 

Helpful?
Thank Victoria S
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Victoria S, Thank you for sharing your feedback online. We are happy that you enjoyed our amenities, style, and location. We hope to be your NYC hotel of choice in the future and look forward to hosting you again. More 

Denver, Colorado
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 March 2014

We stayed here for 6 days in March 2014, and it was perfect! Wonderful view from our room, comfy beds, great shower, a fridge, and kitchen, cable, free internet, ect. The location was perfect, and a short walk to the subway, bus, and times square. The price was VERY good, too. I wish they had a scale in the weight... More 

Helpful?
Thank imdesired
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear imdesired, Thank you for choosing us for your recent stay in NYC. We are glad to hear that you enjoyed our amenities and location and look forward to hosting you again in the future. More 

Boston, Massachusetts
Level Contributor
75 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 24 March 2014

The Element Hotel is conveniently located near Penn Station, the Port Authority and Grand Central. Easy walking distance to Times Square and the theatres. We were "upgraded" to a room on the 38th floor. We had a fabulous view of the Empire State Building and the World Trade Center to the South. The only downside to being up high is... More 

Helpful?
2 Thank Runnergirl89
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Runnergirl89, Thank you for sharing your feedback online. We are happy to have been your home away from home while you were in NYC and we look forward to hosting you again in the future. More 

Los Angeles, California
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 23 March 2014

Rooms are basic. If you need a kitchen, the kitchenette would be helpful. Hotel was busy. Not enough elevators. Only 3 elevators for 37 floors. You have to wait a long time during rush hours. Great location if you want to be near Times Square. Breakfast is also busy, hard to find a table and the food area is a... More 

Helpful?
Thank Familytraveler5000

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $190 - $722 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
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Questions? Get answers from Element New York Times Square West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors, otherwise it's getting loud from the streets”
 of 5 bubbles ronald-wiesbaden, 1 Dec 2016 | Read review
“Lower floor to avoid the elevator fiasco”
 of 5 bubbles dgcalgary, 28 Nov 2016 | Read review
“Great Location”
 of 5 bubbles TravHacker, 24 Nov 2016 | Read review
“40th floor recommended !!!!”
 of 5 bubbles piotrr209, 24 Nov 2016 | Read review
“Good Luck on getting a good room”
 of 5 bubbles GreatWhiteNorth_Eli, 19 Nov 2016 | Read review
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