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Row NYC Hotel

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Row NYC Hotel
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15,778 Reviews from our TripAdvisor Community

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Showing 11,364: English reviews
Ponce
Reviewed 4 December 2016

Nice staff, excellent located, close of everything including a subway stop, restaurant and different attractions. Air conditioner a little noisy, everything else was perfect. The security in the elevators makes you feel safe.

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Helpful?
Thank U8409BKrobertor
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4-star rating and review, Roberto! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! Your security and safety are important to us. We look forward to sharing an even better...

Turnersville, New Jersey
Reviewed 3 December 2016

We have been coming to the Milford / ROW NYC for many years. We love the location and the friendly staff. Over the years the hotel is much improved. The addition of the food court is a big plus. My wife and I enjoy the "offbeat" room decor and the murals in the hallways. Some of the rooms are small,...

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Helpful?
Thank Travelskeptic
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing, Guest! We are delighted to hear that you were happy with your stay at Row. We're so glad that you enjoyed our location, and we definitely agree with you! We're so lucky to be right in the heart of NYC. We hope you were able to do some sightseeing during your stay. We also appreciate your...

Reviewed 3 December 2016

I have been to the ROW at least 4 times this past year and every time I discover something new about the fabulous New York City, and my surroundings! The Hotel is located in the perfect spot with all sorts of conveniences near by, why would I want to stay somewhere else? The staff at the ROW starting with the...

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Helpful?
Thank Fernando L
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing, Fernando! We're delighted to hear that you had a wonderful time with us at Row. We're so glad you loved our location and staff! We aim to please, so this is fantastic to hear. We truly appreciate your compliments toward our staff members; they are very hard working, and we are glad that you felt accommodated...

Florence, Italy
Reviewed 3 December 2016

Staff unprofessional . I would like to have the direct contact of general manager to explain everything, the staff very polite, it was our honey mooners, no comment People really mediocre and superficial. The night manager a person who claims to be general manager!

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Helpful?
Thank Lisette L
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Lisette. We're deeply disappointed your experience with us was anything less than perfect. We hold ourselves and our team to a higher standard. Your experience is not on par with the level of service we're capable of providing. It's unfortunate our team didn't meet your expectations. We do hope you give us another opportunity to demonstrate...

Sarria, Spain
Reviewed 3 December 2016

Location was great and bed comfortable. However general room cleanliness was disappointing. Found half-eaten roll - not mine - between bedside table and bed. Accumulated dust on air-conditioning also. This didn't stop as from having a great time; we only used hotel to sleep, and that was ok. Also had to shower before 8.00am otherwise we had no warm water.

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Helpful?
1Thank Nat_Tav123
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Nat. We are disappointed to hear that you were not fully satisfied with your stay at Row. While we are glad to hear that you enjoyed our location and bed, it is upsetting to hear about the room issues. We will certainly bring these concerns to our housekeeping team as we continue to improve for the...

Bournemouth
Reviewed 3 December 2016

The hotel was good enough for somewhere to get your head down after a long day ,, very noisy stay for us as we were above 8th ave ,, Also a little disapointed as my wife and virgin rep had let them know that it was my 50th and had requested an upgrade but this seemed to amount to a...

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Helpful?
Thank Darren B
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Darren. We are disappointed to hear that you were not fully satisfied with your stay at Row. We apologize for the noise and upgrade inconveniences, and we will let our management team know as we continue to improve for the future. We strive to provide amazing customer service, so this is upsetting to hear. We'd love...

uk
Reviewed 3 December 2016

it's fine - no frills, good location - be sure to include price of 'amenities fee' in your stay cost. staff very friendly but power went out in our room during our stay for a significant amount of time and there were obvious burn marks on the power sockets so we didn't dare leave the room or go to sleep...

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Helpful?
Thank victoriabV4443RE
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Victoria. While we are glad that you loved our location, it is upsetting to hear about the facilities fee and power outage. It is disheartening that you may not have known about our facilities fee. We will bring this concern to our management team as we continue to improve for the future. We apologize for the...

Philadelphia, Pennsylvania
Reviewed 3 December 2016

I stayed here for business meetings and events and had a terrible time. I almost never write reviews but this place merits it. Check in is a nightmare. There are lines at every single time of day. If you have questions or issues with your room, like I did (I booked a queen and got two doubles), they encourage you...

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Helpful?
Thank R4999DTrachelr
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Guest. We are deeply disappointed to hear about your experience with us at Row. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will certainly bring these concerns to our management team as we continue to improve for the future. Regarding check-in, we suggest that...

Parma
Reviewed 3 December 2016

Spent 3 nights and it was superb. We have been to Row before and had to come back and stay. We visit the city every year to holiday and see friends... row is always our # choice. Great location! Would definitely recommend it!

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Helpful?
Thank daniellE5894CV
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the wonderful review, Daniel! We're happy you have such consistently positive experiences with us! It's fantastic you appreciate our prime location and that we can help give you such a pleasant holiday. That's what we like to see! We're excited to have you as a repeat guest. We're looking forward to your next visit! Have a lovely day!

Great Bookham, United Kingdom
Reviewed 3 December 2016

Fantastic location was easily in walking distance to shops and eating places. Subway very close made it simple to get to ground zero. Distance to maceys great just 10 mintue walk. The theatres were close by. The on site shop really handy and open 24 hours the staff at the hotel very friendly and welcoming. Overall would highly recommend and...

Review collected in partnership with this hotel
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Helpful?
Thank Julie T
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing, Julie! We are delighted to hear that you had a wonderful stay with us at Row. We're so glad that you enjoyed our location and staff members. We strive to provide our guests with efficient service, warm hospitality, and clean rooms, so this is lovely to hear. It sounds as though you were able to take...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $241 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#202 Luxury Hotel in New York City
#233 Romantic Hotel in New York City
#237 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
349 questions
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New York City, New York
Plaistow, New Hampshire
8 months ago
Glasgow, United Kingdom

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Questions? Get answers from Row NYC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's New York, so it is noisy outside. Bring or request ear plugs. ”
 of 5 bubbles toniw722, 26 Mar 2017 | Read review
“Book another hotel”
 of 5 bubbles RaifM_12, 25 Mar 2017 | Read review
“I've stayed here several occasions. Love the convenience and hip ambience ! If it's rainy or snowing and u need food besides room service, it's connected to a hip food court called city kitchen! Love the mix of stalls there! Especially the ramen! Also it's in a very convenient spot for food and musicals / plays as well as shopping!”
 of 5 bubbles 804felixn, 25 Mar 2017 | Read review
“Corner rooms are larger.”
 of 5 bubbles 131debbiei, 24 Mar 2017 | Read review
“room too small....our lugagge don´t fit inside the room. too tight.”
 of 5 bubbles U1105AEfernandob, 24 Mar 2017 | Read review
5 of 5