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Row NYC Hotel

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15,817 Reviews from our TripAdvisor Community

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Showing 11,397: English reviews
No more details, Snoopy
Reviewed 15 November 2016

The place was somewhat of a madhouse. Check in staff were nice though. No bell hop offered. The elevators are tiny, maybe 4'x4'. The room was tiny, maybe ten foot squared. Trim fell off the dresser. The bathroom, no complaints. If you like a tub soak for one this is the place. Towels adequate and we used as few as...

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Helpful?
Thank H4675GFjohng
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the rating! We always do our best to make sure our guests have a great experience when staying with us. We will definitely share your concerns with our team. We hope you plan on staying with us again soon! Thanks again, have a great day!

Perth
Reviewed 15 November 2016

My partner and I stayed here whilst we were in New York for 1 week. The hotel was clean, staff were very helpful and room was very nice. Hotel location was also a big plus as it was right behind Times Square and very close to most tourist attractions you would need/want to visit Overall awesome experience!

Review collected in partnership with this hotel
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Helpful?
Thank josh_fernando21
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the perfect rating, Josh! We are very pleased to share such an enjoyable experience with you! It is great to hear that our service was exceptional and that you found our location convenient! We hope you plan on returning soon! We'd look forward to seeing you again! Thank you, Josh! Have a great day!

Saranac Lake
Reviewed 15 November 2016

Decent hotel for Times Square area. Check-in was too long; stood in line for 40+ minutes. Very dismissive when questioned about lack of early check-in; which they advertised and we paid for. Told us we could check in early between 10-11; didn't get in until well after 4pm. Bathroom had black surface mold which could have been cleaned. Floors were...

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Helpful?
Thank joelbP3464JN
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We regret to hear about your experience, Joel. We always strive to provide our guests with a fun and relaxing time with us. It's unfortunate to hear your stay was not up to par with the high standard we're accustomed to sharing with our guests. We will address your concerns with our team moving forward. With this said, Joel, we'd...

London
Reviewed 15 November 2016 via mobile

Booked to stay at this hotel based on its website and pictures posted on the website. The location is the only good thing about this hotel however the rest resembles a university dormitory. The room is small which can be expected from NYC. The condition of the room is horrific, Furniture (made of cheap melamine) is dated and banged up....

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1Thank Michael K
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We're deeply disappointed to hear about your experience, Michael. We always strive to provide our guests with a fun and relaxing time with us. It's unfortunate to hear your stay was not up to par with the high standard we're accustomed to sharing with our guests. We will address your concerns with our team moving forward and work to improve...

Kelowna, British Columbia, Canada
Reviewed 15 November 2016 via mobile

Best hotel. Very cool design. Bar restaurant is very open. Relaxing. Services is warm attentive. Great restaurants within hotel. Room is very comfortable. Clean. Beds are very comfortable. Staff at front desk extremely helpful. Reasonably priced for time square location. Would definitely stay here again.

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Helpful?
Thank Lesley S
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the rating, Lesley! We are very pleased to hear that you had an enjoyable experience during your stay! We always work very hard to provide our guest with comfortable room and fantastic service! We hope you plan on staying here again soon! Thanks again, Lesley! Have a beautiful day!

NewJersey
Reviewed 15 November 2016 via mobile

If you want to stay one minute away from Timessquare & not too far from Central Park with a cheapest night price comparing to other hotels around it's a good choice. The rooms are clean but small & the lobby is nice and people are friendly. It's kind of practical hotel to sleep & shower & not for luxury or...

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Helpful?
Thank 73fadif
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for this review, Guest. We are glad to hear that you were satisfied with your stay at Row. We're glad that you loved our location, room, lobby, and staff. We strive to provide our guests with efficient service, warm hospitality, and clean rooms, which is why this is great to hear. We also hope you got to take...

Adelaide, Australia
Reviewed 15 November 2016

Amazing location near broadway and short walk to time square. Lots of action, lots of restaurants, bars etc within walking distance. Subway station next door which is handy for getting around town. Room were quite small given there were 2 adults and 2 older kids but we made it work...just loved the location.

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Helpful?
Thank Greedy6872
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing this stellar review, Guest! We are delighted to hear that you had a great experience with us at Row. We definitely agree with you on our location; we love it, too! We are so lucky to be located right near Times Square and many other fantastic landmarks. It sounds as though you were able to take...

Cambridge, United Kingdom
Reviewed 15 November 2016

We stay here on an annual basis for business as its walking distance to the Javits and close to the city for evening entertaining and meetings. I travel all year and stay in many hotels, ROW NYC is one of the nicer ones that I don't mind staying at for a week at a time. The hotel is modern and...

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Helpful?
Thank LollieCj
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing your review with us. We're delighted to hear you enjoyed your stay with us. We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again...

Dublin, Ireland
Reviewed 15 November 2016

I don't think I'll stay near Times Square again - it's just too crazy. HOWEVER this is a good hotel and excellent value. Would I recommend? Yes, if you want to be in the middle of the mayhem. Some people are like that though.

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Helpful?
Thank Jonathan H
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the fantastic rating, Johnathan! We're delighted to hear you enjoyed your stay with us! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for...

Chester, United Kingdom
Reviewed 14 November 2016

The hotel was very close to Times Square and the theatre area. Overall a good hotel and although the room was big enough it was a little dated and needed redecoration. I felt comfortable and safe both in the vicinity of the hotel and in the hotel itself which was an important factor for two females.

Review collected in partnership with this hotel
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Thank Keith B
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the fantastic rating, Keith! We're delighted to hear you enjoyed your stay with us and our wonderful location. We love our location as well. We're overjoyed to be right in the heart of the city! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $238 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#203 Luxury Hotel in New York City
#233 Romantic Hotel in New York City
#237 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
351 questions
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New York City, New York
Plaistow, New Hampshire
8 months ago
Glasgow, United Kingdom

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SMALL rooms, but typical of a large city....bathroom tiny (again typical) beds are on platform and were really LOW...loved the water bottles!”
 of 5 bubbles 840jamess, 27 Mar 2017 | Read review
“we were floor 22, virtually no noise.”
 of 5 bubbles lalaaaliv, 27 Mar 2017 | Read review
“The 1 Bedroom King Suite was immaculate!!! We had a corner suite which was private and quiet!”
 of 5 bubbles mzhass, 26 Mar 2017 | Read review
“It's New York, so it is noisy outside. Bring or request ear plugs. ”
 of 5 bubbles toniw722, 26 Mar 2017 | Read review
“Book another hotel”
 of 5 bubbles RaifM_12, 25 Mar 2017 | Read review
5 of 5