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Row NYC Hotel

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15,703 Reviews from our TripAdvisor Community

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Showing 11,304: English reviews
Madrid, Spain
Reviewed 1 November 2016

There are some extra charges to be paid at the check-in. These are "hidden" like taxes or fees at the reservation. You don't pay at the reservation but you are obliged to pay them at the check-in. They include i.e. the free access to Internet.

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Helpful?
Thank mario520255
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Mario. It is unfortunate that your stay with us was less than ideal. We require a facilities fee so we are able to offer many additional amenities for our guests. These include premium wireless internet access, local and long-distance phone calls, a convenient eco-friendly water bottle, among other things. We strive to provide quality service and...

Omagh, United Kingdom
Reviewed 1 November 2016

Like the location, but terrible noise from air con outside our room and room was very small and expected better for the price I paid. I liked the CYC and have been to NYC many times, hotel is nice reception etc, but sorry the room noise and size was terrible

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Helpful?
Thank 496eoghanm
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We are deeply disappointed to hear about your experience. We strive to provide every guest with the most pleasant stay we can provide. We will address all of your feedback with our team so that they can improve it shortly. If room size is very important to you, we have a diverse selection of room sizes available for booking on...

Toronto, Canada
Reviewed 1 November 2016

It was nice to stay in this hotel! Great costumer service and very clean, will definetly be back here. The location was perfect for me as firstimer here in NYC very convenient and only 5 minutes walk to Times Square!

Review collected in partnership with this hotel
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Helpful?
Thank 961almad
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the great rating! It is fantastic to hear that you enjoyed your stay! We always work very hard to make sure our guests have a pleasant experience. It is also great to see that you took advantage of our convenient location for your first visit! We can't wait for you to come back. Thanks again, have a great...

Washington DC, District of Columbia
Reviewed 1 November 2016

It's in a good location & good for quick stay. The rooms are clean, but not as big as you might be used to. We had a slightly ripped wall by the tv. Overall appearance doesn't seem as polished, but you get what you paid for. Most staff doesn't seem as friendly or helpful. Knowing there's a long line to...

Review collected in partnership with this hotel
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Helpful?
Thank Sandra D
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the feedback, Sandra. It is great to hear that you enjoyed our location, clean rooms, and friendly staff. However, it is disappointing to hear you did not have the ideal experience that we want for all our guests. We will address all of your concerns with our team so that they may be improved shortly. If room size...

Grand Cayman, Cayman Islands
Reviewed 1 November 2016

I would not stay here. The room was run down and dirty. Previous guest hair was all over bathroom. noise from adjacent rooms and outside was intolerable. Electricity tripped when i used the hair dryer.

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2Thank Angela P
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We're deeply disappointed to hear about your experience, Angela. We believe you should feel at ease when you're on vacation. It's unfortunate to hear your stay was not up to par with the high standard we're accustomed to sharing with our guests. We will address your concerns with our team moving forward Angela, we'd love another opportunity to rectify this...

Reviewed 1 November 2016

Went as a large group of 21 (educational visit) from the UK, bedrooms of two double beds - beds were very comfortable and maids did a fantastic job of redoing sheets etc., although the general room a bit on the small side. Toilet/bathroom facilities fine although no lock on toilet door!! However only minor things, big TV which was fantastic...

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Helpful?
Thank Hannah C
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the outstanding rating, Hannah, We are pleased to see that you had a wonderful stay with us. We work very hard to provide our guests with a fun and comfortable stay. It's also great to hear that you found our location to be convenient and that you highly recommend us! We hope you plan on staying with...

Reviewed 1 November 2016

I'm a college student, so I don't have a lot of money. ROW Hotel was great because it was within my budget but allowed me to stay in a fun and SAFE area while still saving money and staying at a sleek and beautiful hotel. The room I booked was actually having a low budget deal! Right when we got...

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Helpful?
Thank Olivia H
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the wonderful review, Olivia! We are thrilled our experience with us was so positive. We strive to provide top-notch service and comfort for our guests. It is our hope that our guests can appreciate and take full advantage of our prime location. It sounds like you really got to enjoy our proximity to so many of NYC's...

Singapore, Singapore
Reviewed 1 November 2016 via mobile

Ideally located at the heart of Times Square .. Near to most theatres n restaurants.. Hotel staff are friendly n helpful. They have some restaurants in the hotel like lobster rolls n ramen which are quite decent. Lobby can be crowded most of the time during the day so watch out for your belongings. Just 5 min walk across u...

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Helpful?
Thank derrickseah
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the great review, Derrick! It is wonderful that you had such a pleasant experience at RowNYC! We strive to offer our guests quality comfort and convenience. It is our intention to make all of our guests feel welcome and relaxed during their stay with us. It's fantastic that you were able to enjoy our prime location and proximity...

Phelps
Reviewed 31 October 2016

great location absolutely love the way rowe and the amenities. The staff was extremely courteous. I would definetly stay here again . Can't wait for our next trip and we will definitely stay at the Rowe again can't wait for the next trip and love nyc

Review collected in partnership with this hotel
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Helpful?
Thank Christine K
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the fantastic review, Christine! We are thrilled that you had such a wonderful experience at RowNYC! We strive to offer top-notch service and comfort for our guests and your praise lets us know we are succeeding! It is fantastic that our staff was able to make you feel welcome! We aim to please! We look forward to...

Sydney, Australia
Reviewed 31 October 2016

The hotel location is really good if you want to be close to Time Square or Broadway musicals. Rooms were small, but within the standard of similar hotels in Manhattan. Many food options within the hotel but breakfast is average and limited. The hotel is quite big and is almost always crowded. Check-in can easily take more than 30 min...

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Helpful?
Thank Amar H
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Amar. We are disappointed that your stay with us was less than perfect. We strive to offer quality service and comfort for our guests. We will be addressing your concerns with our team moving forward. That being said, we do recommend our Stay n Touch check-in system to facilitate the check-in process. Guests are able to...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $241 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#204 Luxury Hotel in New York City
#233 Romantic Hotel in New York City
#237 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
344 questions
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New York City, New York
Plaistow, New Hampshire
8 months ago
Glasgow, United Kingdom

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Questions? Get answers from Row NYC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bathroom was a little small but everything was clean ”
 of 5 bubbles dawnb904, 22 Mar 2017 | Read review
“The room was OK.”
 of 5 bubbles raquelso, 21 Mar 2017 | Read review
“8th street view is beautiful from the 20th floor!”
 of 5 bubbles mikexdude, 21 Mar 2017 | Read review
“Early check-in was well worth the fee. ”
 of 5 bubbles Ashikogail, 21 Mar 2017 | Read review
“Room temperatures were hard to get use to, had to open the window every often”
 of 5 bubbles 816letitiam, 21 Mar 2017 | Read review
5 of 5