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Hyatt Herald Square New York

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Hyatt Herald Square New York
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790 Reviews from our TripAdvisor Community

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Showing 669: English reviews
Columbus, United States
Reviewed 3 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank tiffanys436
Singapore, Singapore
Reviewed 5 days ago NEW

I should caveat this review by saying that I am a fan of traditional luxury hotels and frequently stay with the Grand Hyatt brand in Asia (I am writing this review from the Grand Hyatt Kuala Lumpur). This NYC hotel is a limited service offering on a much smaller scale. I did not like this concept. The front desk staff...

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Helpful?
Thank stippn
Mason,
Reviewed 6 days ago NEWvia mobile

Always stay at Hyatt hotels and I have to say the staff here is one of the best! They really go above and beyond to make your stay perfect! I also ordered room service for dinner and the food was delicious! I had salmon and garlic mashed potatoes, really recommend if you want something nice to eat. They also have...

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Thank H8103YHtiffanyb
Reviewed 1 week ago

I was in NYC for a family matter and checked into the Hyatt Herald Square Midtown last minute luckily taking advantage of a discount rate. The FRIENDLY STAFF there adopted me as their VIP for an entire week! The hotel is beautiful and very nicely decorated to reflect it's location in an area once a center for printing in NY....

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1Thank 116lorrainem
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you very much for sharing your experience on TripAdvisor! We enjoyed having you as our guest and I am delighted our team was able to make your stay more enjoyable and personal! I am very proud of the service our Hosts offer our guests and very appreciative of you taking the time to mention our team! We look forward...

Brighton, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank Clifford V
Reviewed 1 week ago

I came to NYC for a weekend to celebrate my birthday with 4 girlfriends, and we had the BEST stay at the Hyatt! The rooms were clean, comfortable, and the location is great, but the best part was the staff. Everyone was absolutely fantastic. The front desk receptionist (I wish I remembered her name!) checked us in and couldn't be...

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Helpful?
Thank Hannah F
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for your FIVE star review of your recent stay! I am so pleased to read your comments about our team and how they contributed to making your girls weekend more memorable. We appreciate you noticing the warm hospitality our hosts offer and we hope you keep us in mind upon your next visit to NYC. Thank...

NYC
Reviewed 2 weeks ago via mobile

This hotel used to be Holiday Inn & I didn't realize until I arrived. Upon checking in, I chose an amenity ( a bottle of wine & a snack with my diamond member status ) and the front desk agent told me to send them to my room right away. I stepped out and came back about an hour later...

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Helpful?
Thank DJNYC212
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking the time to share your experience with us. Please accept my sincere apologies for the inconveniences you encountered while staying at our hotel. I am disappointed to learn of these challenges as we do pride ourselves in the service we offer to our guests as we understand this is what separates Hyatt from many other brands....

Reviewed 2 weeks ago

My first experience in this Hyatt was great ! The hotel is perfectly placed in Manhattan, the rooms are really nice, clean and confortable. I spent long time to work in a really confortable lobby, and last but not least all the team member is really kind and cool :) Thanks !

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Helpful?
Thank Yann C
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you very much for taking the time to share your recent experience at our hotel. I appreciate your kind feedback and delighted you enjoyed our rooms as well as our awesome hosts! We hope we are able to have you stay with us again in the future-until next time! Nalini Sullivan General Manager

Bristol
Reviewed 2 weeks ago

Clean hotel just dirty sheets. Friendly staff and great location to Madison square garden. When I first got to the hotel our room wasn't ready. We received drink tickets and took a walk to get lunch..

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Christina C
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your feedback on your stay with us this month. I am sorry to hear that your sheets were not up to standard and will be sure to follow up with our team. I am delighted you enjoyed the warm hospitality our team offers as well as our central location. We hope you keep us in mind...

Austin, United States
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank addisonjamesc

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st St # 32, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $238 - $617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Herald Square New York 4*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hyatt Hotels Corporation, Hotels.com, Travelocity and Jetsetter so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#90 Romantic Hotel in New York City
#122 Family Hotel in New York City
#122 Luxury Hotel in New York City
#150 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
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Questions? Get answers from Hyatt Herald Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of the Empire State Building! Higher up means less traffic noise.”
 of 5 bubbles 116lorrainem, 13 Feb 2017 | Read review
“Ask for a room on the upper floors with a city view”
 of 5 bubbles Mandie1, 20 Jan 2017 | Read review
“Tall and narrow building, and doors can be noisy--but quiet overall. Mostly people working or for business.”
 of 5 bubbles nleesanchez, 10 Jan 2017 | Read review
“1207 was nice - not much of a view”
 of 5 bubbles jay-c2012, 5 Jan 2017 | Read review
“Rooms to the backyard are quieter”
 of 5 bubbles merethem2016, 3 Jan 2017 | Read review
5 of 5