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Hyatt Herald Square New York

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Hyatt Herald Square New York
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842 Reviews from our TripAdvisor Community

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Showing 719: English reviews
Toronto, Canada
Reviewed 17 October 2016

I really wish that this hotel had put more money into the rooms (soundproofing/beds/bathroom counter space) and less into the faux boutique lobby and front entrance. I have no use for a lobby bar area that is never open (apparently it's for show) and the rooftop bar area was small and freezing -- if you are going to trumpet a...

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1Thank kerryharrismail
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are sorry you did not have a wonderful stay with us. We are working to make the rooftop bar more enjoyable ALL year around. And also the crying baby next door, I apologize about that experience. We hope you will give us another chance to make your stay more enjoyable. Please reach out to me directly when you do...

Emerson, New Jersey
Reviewed 17 October 2016

This hotel is beautiful, the staff are fantastic and the location is perfect. We received an email from Kyle about a week before our stay, welcoming us to the hotel. He immediately responded to my emails, and ultimately, I believe he was responsible for a surprise upgrade to a suite! When we arrived, Alicia was so friendly and knowledgeable (and,...

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Thank Anonymous071971
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for taking out the time to review our hotel. We love hearing about all the wonderful feedback our guests tell us. And I'm glad you enjoyed the welcome email! Hope to see you again soon!

Phoenix, Arizona
Reviewed 17 October 2016

Review collected in partnership with Hyatt Hotels
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Thank 3LagunaMermaids
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Austin, Texas
Reviewed 14 October 2016

I loved the location of this hotel. It was walkable to many tourist destinations like the Empire State Building and Penn Station. I even walked to the Javits Center and back every day (a little over a mile away). And I had a view of the Empire State Building from my 12 floor room. A friend of mine, a local,...

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Thank tractx
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for the great review of our hotel. Please be sure to come back and soon!

Hickory, North Carolina
Reviewed 14 October 2016 via mobile

From the moment we walked in I didn't feel outside the Deep South! Our rooms were clean and very nice - location is good but the hospitality will bring me back. How of the employees never miss an opportunity to smile and speak, that kind of hospitality is what I look for.

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Thank hermandree
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for the nice review. We do pride ourselves on the excellent customer service we provide. Do come back and stay with us again soon. Thanks!

schenectady, United States
Reviewed 11 October 2016

Review collected in partnership with Hyatt Hotels
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Thank Keith D
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

New York, United States
Reviewed 11 October 2016

Review collected in partnership with Hyatt Hotels
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Thank Rita L
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Toledo, Iowa
Reviewed 11 October 2016

The staff was wonderful at this Hyatt. We were never made to feel we were bothering the staff, if it was from asking for a cab to directions. Thanks to Paola Stoja, Matthew Smock and Calvin Li to making this trip even better!

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Thank jmoran4324
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for taking out the time to praise our staff and we will be certain to share your feedback with our team. We love to acknowledge our team. Come back soon!!

Montreal, Canada
Reviewed 11 October 2016 via mobile

As others have said, a few streets around this hotel are a bit grungy but you are really not more than a couple of blocks from the nicer areas. The staff in the hotel are extremely attentive. We had a small problem in our room and they were up within 5 minutes to address it. The rooms are average size-...

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Thank kathyinmontreal
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We appreciate your feedback. We are glad you enjoyed your time with us and hope you will come back to stay with us again.

Costa Mesa, California
Reviewed 10 October 2016

The first time I researched Hyatt Herald Square online it was obvious the location and price was worth the value. But I have to say it's the overal service of the staff that has left the best impression. Upon my arrival, Paola Perdomo was on it - she had my car valeted within seconds of my arrival and recognized I...

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1Thank Casey D
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for the wonderful review. We are thrilled when our guests love staying with us and have so many great things to say. We will share your feedback around the hotel. Come back soon...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping city views and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st Street, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown
Price Range: $310 - $666 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Herald Square New York 3.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#89 Romantic Hotel in New York City
#121 Family Hotel in New York City
#149 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
23 questions
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Questions? Get answers from Hyatt Herald Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If Hyatt does not offer a reasonable rate, check Expedia and other online hotel booking sites.”
GlennY919, 27 Mar 2017 | Read review
“There is a rooftop deck with a beautiful view of Empire State building-go up, especially at night!”
getupdosomething, 14 Mar 2017 | Read review
“don't forget to visit the roof!”
stewey617, 27 Feb 2017 | Read review
“Ask for a view of the Empire State Building! Higher up means less traffic noise.”
116lorrainem, 13 Feb 2017 | Read review
“Ask for a room on the upper floors with a city view”
Mandie1, 20 Jan 2017 | Read review
5 of 5