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W New York - Union Square

WHotels.comUS$299*
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Certificate of Excellence
GreenLeadersBronze level
02/04/2017 03/04/2017
1 room 2 adults 0 children
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W New York - Union Square
W New York - Union Square
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1,427 Reviews from our TripAdvisor Community

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There are newer reviews for W New York - Union Square
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Showing 1,343: English reviews
Champaign, Illinois
Reviewed 7 September 2013

The location is great. Close to subway ,with many shops and restaurants nearby. We had a corner suite which was nice in size.However, we did not feel the service was equal to the price we paid. Unfortunately, we didn't experience the helpful staff like other reviewers. Every time we used room service ,it required a followup call for what we...

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Helpful?
Thank JimH713
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Hello JimH713, Thank you for reaching out to us about your experience here. I am glad we were able to connect and start to turn this situation around. I look forward to your return to W New York Union Square. Sincerely, Gerald Tellez

Reviewed 7 September 2013 via mobile

Was in NYC for business 2 nights. Stayed here the second night because it was closer to the meeting site. This is one of the few hotels right at Union Square, so the location was excellent and very convenient to the subway and lots of restaurants and shopping and there was even a great farmers market and the service was...

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Helpful?
Thank lightinggrl
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Hello lightinggrl, Thank you for taking the time to write a review on our hotel. I appreciate you taking the time to share your experience with all of us. We always appreciate all of our guests feedback and comments. I will share your comments with the leadership team. If I can be of any assistance to you on a future...

New York City, New York
Reviewed 3 September 2013

This hotel exemplifies the W experience that I have come to love. I stayed here on Labor Day weekend after proposing to my (now) fiance. I chose the W because my girlfriend and I have always had the best experiences and the W and this trip was no exception. The whole trip was great. Upon arrival, Faz at the front...

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Helpful?
Thank CWGators22
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Hello CWGators, Thank you for taking the time to write and share your recent experience with all of us. We always appreciate it when our guests reach out to us and write and a review. I will share your wonderful comments with Faz, our Welcome Desk agent. I know he always goes above and beyond with our guests to make...

Reviewed 31 August 2013

We have stayed here a few times since we have a kid at NYU. Clean, comfortable and friendly staff. Modern decor in the rooms is still warm and inviting. Things were a little high energy the last time we were there and it turns out that the first-lady was in house. Even with all that, nothing affected our stay.

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Helpful?
Thank Paul D
West Hartford, Connecticut
Reviewed 29 August 2013

My husband, dog and I had a great stay at the W Union Square. Our expectations were exceeded from the moment we checked in to when we checked out. The service from the front desk staff (one gentleman in particular) was exceptional and welcoming. They made us feel welcome with our dog and gave us a room in a quiet...

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Helpful?
Thank J and M M
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Welcome J and M M, Thank you for taking the time to write such a review on W New York Union Square. It is always nice to read about our guest's experience with us especially while traveling with their beloved furry friends. I am glad you had a wonderful stay with us. If I can be of any assistance for...

Washington DC, District of Columbia
Reviewed 27 August 2013

We unknowingly had reservations the same weekend as the First Lady so the hotel was a little chaotic with all the Secret Service, etc. However two members of the hotel staff made our stay memorable and I wished to recognize Magy of the Front Desk and Micky the Assistant Manager. Both provided superior service and left us with a favorable...

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Helpful?
Thank Marcus T B
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Well Hello There MarcusTB, Thank you for your kind review on W New York Union Square. We always appreciate all of our guests comments especially when they are such ravinig reviews as yours. I will share your comments with the members of my team. I am glad you found your new home away from home in New York. If you...

New York City, New York
Reviewed 27 August 2013 via mobile

I've been a loyal SPG guest for many years. I am continually disappointed with the overall aging of their w hotels and the commercial feel when you walk into a room with sell pieces everywhere. Still, location is great and restaurant continue to be a highlight with great service. Facelift time! Tone down the commercial and bring back that true...

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Helpful?
Thank HaphazardGourmet
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Well Hello There HaphazardGourmet, Thank you very much for taking the time to write to us and share your recent experience. We always appreciate all of our guests feedback. I will share your comments with the leadership team at our hotel. If you like to discuss your experience over the phone or via email please reach out to me directly...

Boston, MA
Reviewed 22 August 2013 via mobile

Stayed with my teen daughter and found this the perfect balance of hip and conveniently located for what we wanted to do. We got breakfast at the Union Square farmers market and ate in the park before meandering down to NYU and exploring the Village. The metro stop is steps from the hotel, and there's a CVS on the ground...

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Thank tiggilulu
Miami, Florida
Reviewed 20 August 2013

If you prefer to spend your time in the City below 14th Street, this is the spot ! Right outside the the door is Union Square with a Farmers Market on the weekend. Across the Square is Whole Foods and a 15 minute walk to the High-Line. The room was bright, clean and very comfortable. Would have prefer free Wi-FI...

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Helpful?
Thank Dave E
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Welcome Dave E, Thank you so much for taking the time to write such a wonderful review on W New York Union Square. I will share your wonderful comments with our teams. Should you need anything for any future stays please reach out to me directly at Gerald.Tellez@WHotels.com. I look forward to your return. All the best, Gerald Tellez

Salt Lake City, Utah
Reviewed 18 August 2013

I am not a huge city fan but this was in the right place where you could walk around and enjoy the city. We were there on the weekend and had a great time. The hotel was amazing and of course you pay for these types of accommodations but worth it.

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Helpful?
Thank Pixtonian
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Welcome Pixtonian, Thank you for your review on W New York Union Square. We always appreciate when our guests write and share their wonderful experience with us. I will share your comments with our team. Should you need any assistance with any future stay please contact me directly at Gerald.Tellez@WHotels.com. Sincerely, Gerald Tellez

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Region: United States > New York > New York City
Price Range: $417 - $897 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#54 Green Hotel in New York City
#106 Luxury Hotel in New York City
#107 Romantic Hotel in New York City
#159 Business Hotel in New York City
#177 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
6 questions
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Birmingham, United Kingdom
Cincinnati Ohio
over a year ago
9 months ago
9 months ago
Baltimore, Maryland

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Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms ending -15 are nice and quiet”
 of 5 bubbles SvenssonDE, 18 Mar 2017 | Read review
“Any room facing Union Square”
 of 5 bubbles xxnaughtyboyxx, 11 Mar 2017 | Read review
“Get a room facing the square”
 of 5 bubbles DonWcks, 24 Feb 2017 | Read review
“We stayed in room 2108 & I'll request it every time!”
  • Beautiful sunset taken from my room. One World Trade Building is on the far left.
 of 5 bubbles Fashionating, 22 Feb 2017 | Read review
“Union Square views are beautiful!”
 of 5 bubbles NYCshopper, 12 Feb 2017 | Read review
5 of 5
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