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Hotel Chandler

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Hotel Chandler
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3,041 Reviews from our TripAdvisor Community

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Showing 2,679: English reviews
New York City, New York
Reviewed yesterday NEW

This hotel is not a 4.5 star hotel. It shouldn't even be a 4 star hotel. If it were a 3 star hotel I wouldn't even be writing a negative review. I'm not one to write many reviews but I felt as if I should. I travel often for business and pleasure. Im in the city every other weekend. Always...

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Helpful?
Thank Biddyst
Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

I would definitely recommend this hotel to anyone visiting NYC, coming from the airport and having one of my luggages go missing and having to deal with unfriendly people. As I walked into the Hotel chandler it was like coming up for fresh air. The staff is very friendly, As soon as I walked in I was greeted with a...

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Helpful?
Thank Fsmith76
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Fsmith76, Thank you very much for taking the time to write about your experience. I'm very happy to hear that we were able to get your trip to NYC started on the right note. I will also be sure to pass on your kind words to Ashanty, it always brings me great joy when I see that our team...

Fort Lauderdale, Florida
Reviewed 2 days ago NEW

Great little hotel conveniently located in the city. From the front desk staff to the bellmen, top notch service. The rooms are a bit small but provide everything you need. The only negative is a very slow elevator.

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Helpful?
Thank NATASHATRVL
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear NATAHATRVL, Thank you very much for taking the time to write about your experience. I am really happy that you enjoyed our location and that the team was helpful to you. I do apoloigze that you had issues waiting for the elevator during your stay. We do look forward to welcoming you back in the future. Sincerely, Gilles Rebmann...

New York City, New York
Reviewed 3 days ago NEW

Excellent location for shopping and eating.during I stayed it was raining.there was a umbrella in the drawer .it's great. The bed is cozy.it is a little bit noisy in the morning. The A/C was noisy too.

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Helpful?
Thank bop184
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear bop 184, Thank you very much for taking the time to write about your experience. I am really happy that you enjoyed our location. I do apoloigize that you were disturbed by the construction next door to us as well as the AC unit in your room. I do hope you brought this to the attention of our Front...

Cumbria
Reviewed 3 days ago NEWvia mobile

Never having been to New York before, we picked the Chandler as it was fairly small and looked handily sited to visit the city sights. We were not disappointed, it is a brilliant base and the staff are exceptional: nothing is a problem to them. The rooms were fairly small but have everything you need. Close to the subway and...

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Helpful?
Thank Peter H
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Peter H, Thank you very much for taking the time to write about your experience. I am really happy that you enjoyed our location and that the team was helpful to you. We can't wait to welcome you back again in the near future! Sincerely, Gilles Rebmann General Manager

Taiwan
Reviewed 3 days ago NEWvia mobile

The staff are welcoming and very helpful, they upgraded my room to a quite one which totally meets my needs. Have no city view in my room, but it's really well decorated, elegant. The building is beaux art style, if you like to appreciate these, it won't let you down. Plus,very good location.

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Helpful?
Thank beico
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear beico, Thank you very much for providing us with your review. I'm happy that the Front Desk team were able to meet your needs with an upgrade to a quite room. We look forward to welcoming you back in the near future. Sincerely, Gilles Rebmann General Manager

Boston, Massachusetts
Reviewed 3 days ago NEW

You should let guests know that construction is going on upon checkin Pile driving started @ 6:45am each day. It would be useful for planning. Coffee and Tea in the lobby was excellent. Staff really friendly and helpful

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Helpful?
Thank Mike C
Brookline
Reviewed 4 days ago NEW

The weights in the exercise room are hard to access (too close to the wall) and disorganized. I suggest moving the unit to the left-hand corner, by the window, organizing the weights, and putting clear labels where each one should be returned.

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Helpful?
Thank U8735BEkimm
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear U8735BEkimm, Thank you very much for providing us with your review. We appreciate feedback and suggustions in order for us to better ourselves. We will take the time to consider the best placment of our fitness equipment to ensure we have a and safe a productive fitness center. Sincerely, Gilles Rebmann General Manager

Leeds
Reviewed 5 days ago NEW

Excellent hotel in an excellent location, courteous & knowledgeable staff, rooms were not huge but clean and comfortable, but be aware we were asked to pay a refundable damage payment of $350 per room so make sure you budget for this

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Helpful?
Thank gailr176
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear gailr176, Thank you for your review. I appreciate your feedback and I apologize for any misunderstanding in regards to the the incidental charges. I believe this is what you mean by " refundable damage payment". Hotel Chandler does require an additional $50 approval on the credit card at check-in for possible use of the mini-bar, items charged to the...

Chicago, Illinois
Reviewed 5 days ago NEW

Building next door is under very, VERY loud construction. Facade covered in scaffolding. Interior is just worn out. This hotel must have been a very nice place 5-10 years ago. Now it's worn out. Lobby is dusty. Furniture cushions have collapsed. Staff warned us NOT to get a room with a view because of heavy construction. Tiny (even though we...

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Helpful?
Thank ken0arto
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear ken0arto, Thank you for your review. I am sorry that the construction across the street affected your stay so much. We are very unfortunate that it is directly across the street for us and any notification we have about work out of normal business hours of about 8-6pm we notify all guests. Regrettably there is constant noise and construction...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016-6702
Region: United States > New York > New York City > Midtown
Price Range: $228 - $735 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#103 Family Hotel in New York City
#103 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chandler staff and other travellers.
15 questions
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Questions? Get answers from Hotel Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the front”
 of 5 bubbles Biddyst, 6 Dec 2016 | Read review
“So many nicer looking places nearby. Wait a few years till loud construction is over next door and the place is refurbished.”
 of 5 bubbles ken0arto, 2 Dec 2016 | Read review
“This is a Luxury Small Hotels of The World hotel but bookings can be made through discount sites.”
 of 5 bubbles Dina332013, 2 Dec 2016 | Read review
“Rooms at the back of the hotel were very quiet, but did not have a view”
 of 5 bubbles JulsyB, 28 Nov 2016 | Read review
“Construction noise in rooms ending in 41, 42 and 43.”
 of 5 bubbles GallivantAndInk, 25 Nov 2016 | Read review
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