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Hotel Chandler

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Hotel Chandler
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3,208 Reviews from our TripAdvisor Community

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Showing 2,840: English reviews
Oslo, Norway
Reviewed 19 February 2015

This hotel is a strong reccomendation for those who are planning traveling to NYC. It has rooms which are clean and spacious enough, and surprisingly enough not old and outdated. Its a luxury small hotel, and have everything you need of great staff and implacable service. So for those who wonder, the hotel is not big. You will not find...

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Helpful?
Thank Preben F
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Preben F: Thank you for your recent review. Unfortunately our elevators are not the most efficient when it comes to speed and I can definitely understand the frustration waiting for one. This has been an issue that we are addressing with ownership to look into increasing the speed however it will mean significant amount of time taking the elevators...

Hampshire, United Kingdom
Reviewed 19 February 2015

We stayed at the Hotel Chandler for 4 nights over the Valentines weekend. Found the hotel easily after getting off the subway at 33rd street from JFK. Immediately greeted by a bell boy offering to help with our suitcases. Welcoming staff at reception who quickly checked us in and we were soon on our way up to our room. The...

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Helpful?
1Thank Simon H
Oakland
Reviewed 18 February 2015

The perfectly located luxury boutique hotel is super cute, creating an atmosphere that made me happy every time I went to the room. The staff was really friendly and helpful with prompt service. The decor is high end and plush everywhere in the hotel, making the vacation fab! 24hour tea and coffee is offered which was great as it was...

Review collected in partnership with this hotel
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1Thank Itta A
Atlanta, Georgia
Reviewed 18 February 2015

I regret having to write this review after all the fantastic ratings that prompted me to book this hotel for a pre-Xmas vacation with my son. The good: excellent location, impecccable room and bathroom and nice toiletries. The bad: I booked via a .com service because I called the hotel and they said there were no rooms available for my...

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Helpful?
Thank gracie2525
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear gracie2525: My apologies for the delayed response. My team have been trying to figure out what name your reservation was booked under so that we could contact you directly and get more information regarding the reservation process, your experience with the rooms and our concierge service. I would greatly appreciate if you could reach out me directly as I...

San Francisco, California
Reviewed 17 February 2015

A very nice, boutique hotel. Styling and supplies were great. The front desk staff was helpful with local directions. Additionally, Angie (front desk manager), helped me arrange for flowers to be waiting for me as part of my Valentine's Day weekend for my girlfriend (thanks Angie). I would recommend the place.

Review collected in partnership with this hotel
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Helpful?
Thank Christopher W
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Christopher W, Thank you for your kind words. I am happy Angie provided good assistance and she will be glad to hear your kind words! We look forward to re-welcoming you during a future trip. Sincerely, Kate Martin

New York City, New York
Reviewed 15 February 2015

It was a excellent Stay and very comfortable. It is very Central and the roomservice and the Rest are Perfect. Personal was very nice & if you needed help they were here. The room were always clean and nice

Review collected in partnership with this hotel
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Helpful?
Thank dorisursulaj
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear dorisursulai, Thank you for kind words. We are happy to be your home away from home while in New York City! Sincerely, Kate Martin

Atlanta, Georgia
Reviewed 14 February 2015

And A reasonably nice room very tight but welcome to New York... Staff were very friendly and the free shoeshine is a nice perk. Great location and a short walk to the Empire State building. Great place to stay for quick business trip

Review collected in partnership with this hotel
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Helpful?
Thank DenmarkJeff
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear DenmarkJeff, Thank you for taking the time to leave your review. I am happy you found the hotel well suited to your needs while in New York and took advantage of our complimentary shoe shine! We look forward to welcoming you back. Sincerely, Kate Martin

Melbourne
Reviewed 13 February 2015

The staff at this hotel are really excellent, personable and could not be better. The rooms are immaculately clean and well laid out. The one let down is the shower, you cannot turn it on without getting soaked and there is no hand shower or bath, so you cannot forinstance just wash your feet, it's all or nothing. As for...

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1Thank MelbourneSeashell
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear MelbourneSeashell, Thank you for your feedback! Thank you for your comments regarding the shower design, we will take this advice to heart as we decide what to do as we constantly strive to create an improved guest experience. We are happy that you enjoyed our superb staff and we look forward to welcoming you back. Sincerely, Kate Martin

Munich, Germany
Reviewed 11 February 2015

Perfect Hotel to explore Manhattan. The own restaurant is an extraordinary experience with good price/performance ratio. Service with excellent friendliness and the warm interior decor create a calm down experience.

Review collected in partnership with this hotel
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2Thank 378martinah
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear 378martinah, Thank you for your kind review! I am delighted you had the chance to experience Juni during your stay. We look forward to welcoming you again during a future visit. Sincerely, Kate Martin

Luton
Reviewed 11 February 2015

I cannot praise this hotel and its staff highly enough. We were visiting New York for the first time so it is ideally situated for getting to all the sights. You go to the end of the street and you are virtually underneath the Empire State Building. The rooms are immaculate and beautifully presented but the thing that makes this...

Review collected in partnership with this hotel
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Helpful?
2Thank Fijago
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Fijaro, Thank you for taking the time to leave your comments! I am glad you enjoyed our location close to the Empire State Building and found our staff to exceed your expectations. We look forward to welcoming you upon your return! Sincerely, Kate Martin

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016-6702
Region: United States > New York > New York City > Midtown
Price Range: $314 - $729 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#95 Luxury Hotel in New York City
#103 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chandler staff and other travellers.
18 questions
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Questions? Get answers from Hotel Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not near the elevator. People can be rude and loud. They have an east wing that is REALLY quiet with only 3 rooms per floor.”
 of 5 bubbles BR117, 22 Mar 2017 | Read review
“Corner suites worth the few extra dollars. Also, consider +breakfast packages. Prices modest by NYC standards, food excellent.”
 of 5 bubbles Vinalbany, 20 Mar 2017 | Read review
“Top floors have views. Ceilings are high so even though rooms are small, you don't feel squished.”
 of 5 bubbles 454jackieb, 18 Mar 2017 | Read review
“There is a construction going on directly next door, a new condominium”
 of 5 bubbles VTK8, 12 Mar 2017 | Read review
“Ask for the rooms away from construction”
 of 5 bubbles Q8294YKalexandrer, 2 Mar 2017 | Read review
5 of 5