Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel

Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel

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Hotel Indigo NYC Downtown - Wall Street
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About

4.5
#173 of 506 hotels in New York City
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Wifi
Restaurant
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Safe
Cable / satellite TV
Walk-in shower
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Quaint
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

120-122 Water Street, New York City, NY 10005
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
13.7 km
See all flights
Newark Liberty Intl Airport
14.2 km
See all flights
Wall St
3 minNew York City Subway
114Reviews7Q+A14Room tips
Traveller rating
  • 92
  • 12
  • 6
  • 1
  • 3
Time of year
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Detailed Reviews
TheMule wrote a review Oct 2023
Maidstone, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
From the moment we walked in until the time we left, the staff were exceptionally friendly and helpful. We loved the lobby restaurant and were lucky enough to experience the rooftop. I would highly recommend this hotel.
Read more
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manu Dunn wrote a review Apr 2022
New York City, New York
5.0 of 5 bubbles
Since it opened my husband only stays at this hotel when he goes to work in NYC, the location is wonderful in the Financial District! I have stayed with him a few times and the rooms are very comfortable, they really care about every single detail. The fact that it is a brand new hotel is a highlight as most hotels in the city are very old. The decor is very beautiful and modern. Also the staff is super attentive which makes the stay even better. Whenever I can I will come back.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudio Pereira, General Manager at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel
Responded Apr 13, 2022
Dear manudunn, Thank you for your amazing review! I could not have said it better! I will be sure to share your comments and overall recognition with our team. I hope to host you and your husband again in the future and welcome you back for another memorable experience with us! Safe travels, Claudio
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
katlyn wrote a review Mar 2024
York, Pennsylvania
5.0 of 5 bubbles
Our family loved our visit at the Water St Hotel Indigo! Sleek, modern, CLEAN, quiet, comfortable room and friendly, professional staff! I can’t think of anything more you want in a hotel except maybe free breakfast. (There is a Starbucks across the street though) When we requested more washcloths for our second day, within 5 mins someone was at our door delivering them.
The hotel is located a 5-10 min walk to the subway. We had early check in (requested prior to visit) and they held our bags after check out. Would recommend this hotel to anyone!
Read more
Date of stay: February 2024Trip type: Travelled with family
Room Tip: Our room only had a shower, no tub if that makes a difference.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enrix899 wrote a review Sep 2022
Edinburgh, United Kingdom
2.0 of 5 bubbles
Room upgrade with balcony
Good breakfast and restaurant staff very friendly, even under pressure
Perfect location
Good price/value, if booked in advance

Contacted customer prior charge credit cards, I had to pay lots of fees for a foreign card I've used for the deposit transactions, after been told twice that it would have to be used "only for the deposit" and no signs of this payment on the IHG website.
I've had to call IHG call centers four times and raise a case about a deposit been taken 1 month in advance without any notice and the guy told me nothing could be done, same answers from the reception when I mentioned the issue, "it has to do with IHG" and IHG told "you have to speak to the hotel". At the end of this story who had to pay transaction fees was me, thanks.
You should improve your reception staff, starting from the guy called Orlando, very rude answers and not caring at all.
Cleaners staff was forgetting one or two items per day. One day I didn't have shampoo and body shower, another day missing towels and after I phoned reception a non English speaker woman came to my room without notice and said that she couldn't come back another time.
2 elevators are definitely not enough for 25 floors and hundreds rooms, especially on weekends.
Hire someone for the weekend s breakfast, the staff was clearly struggling even with the reception guy helping them!
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Careful with which card you use for ANY kind of payment/deposit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YMX wrote a review Sep 2022
Northampton, Massachusetts
5.0 of 5 bubbles
All hotels in Manhatten going for $800-$2,000/night earlier this week due to the UN General Aseembly — even the crappiest hotels that normally charge $150/night.

I paid less sub-$500/night to stay at this lovely new Indigo. Was it worth $500/night? No. But when the only other choices were rundown hotels going for $1000, then this was a real bargain.

Fantastic staff, clean (small) rooms, nice bathroom amenities.

I wouldn't hesitate to stay here again during normal times when it goes for sub $200/night.
Read more
Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam_Beech wrote a review Nov 2023
Surrey
5.0 of 5 bubbles
Would we stay again: Yes if we get a good rate.
Rooms are small as you would expect in NY. Nice bathroom (well, shower room). Great towels (and face cloths too which is always a plus in my book). Comfy bed. Housekeeping very good - room was spotless.

Very limited space in the room for your suitcases and a tiny wardrobe space really only seemingly meant for a stay like we did for a couple of nights - you could really only hang up one jacket, trousers/skirt & shirt/blouse for two people.

We stayed here because of the location which is excellent just off Wall St so easy to walk to the east or west side subway trains. And a short walk down to the Staten Island Ferry.
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Date of stay: October 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tashad195 wrote a review May 2024
Coventry, United Kingdom
5.0 of 5 bubbles
We stayed here for two days and found the staff to be so so helpful and our room to be cost, modern and really comfortable for our stay.

The rooftop bar was nice, but very expensive compared to others nearby.

The location is great for all of Manhattan really - everywhere is easily accessible by the Subway.

We had our car with us and parked in a local garage. Make sure you ask at reception for the garage that they work with and you can park at a discounted rate!!
Read more
Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Ask at reception for the details of their associated parking garage!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lori B wrote a review Jun 2022
4.0 of 5 bubbles
Flight canceled. No flights until the next day. Current hotel was fully booked. Able to reserve last minute room. Marissa at the front desk was very accommodating to our situation and extremely nice. Rooms are small but are clean, fairly new, decorated well, and comfortable. Would recommend bringing a hanging bathroom organizer due to limited shelf space.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudio Pereira, General Manager at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel
Responded Jun 30, 2022
Dear Loriart2003, Thank you for the great review! We are very happy to know that you chose Hotel Indigo NYC Downtown - Wall Street for your last minute reservation - thank you for choosing us! I will be sure to share your detailed review with our entire team. We look forward to welcoming you again in your next visit to NYC. Safe travels, Claudio
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Davy C wrote a review Jun 2024
Middlesbrough, United Kingdom
3.0 of 5 bubbles
Stayed 4 nights on vacation. Check in was fast and friendly. Our room was a bit of a disappointment. The bedroom was small, though the bed was very comfortable, and there was hardly any storage space. The wardrobe was very narrow. There was only one bedside cabinet, with a very small drawer. We had to store most of our clothes on the 2 seats in the room. The lighting in the room was very poor and we even had to use the torches on our phones to see certain things. There was a decent sized TV in the room, and a coffee maker, although the coffee and tea pods were not replenished each day. The one plus was the bathroom - very spacious, with a good shower and the best lighting! Housekeeping was hit and miss. One day, we were out from 9.30am til 5pm and when we got back, the room hadn't been cleaned. We reported this to reception. Breakfast was included, and it was excellent. The downstairs bar was supposed to be open early evening, but never was. We tried the 'rooftop' bar once. It had no atmosphere, hardly any custom and it cost us over $40 for 2 small glasses of wine. We never went up there again.
Negatives:
Dark room, no storage space, poor housekeeping.
Positives:
Big and bright bathroom, great breakfast and superb location. The hotel is in the heart of the financial district, and there are many good bars and restaurants within a short walk.
Read more
Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel
Responded 1 week ago
Dear Davy C, Thank you for selecting our Hotel Indigo Nyc Downtown - Wall Street while visiting New York City and for providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to the lighting in our room and our housekeeping. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad your check-in experience, our comfortable bed and our spacious bathroom were still appreciated. Please grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Casey G wrote a review Aug 2022
5.0 of 5 bubbles
This is perhaps the most modern, comfortable, clean, and accommodating hotel I’ve ever stayed at. From a perfect location in downtown Manhattan to amazing perks and amenities, the Hotel Indigo at 120 Water Street in NYC checks off all the boxes if you want an A+ hotel experience. We were greeted by a very friendly and informative front desk clerk, and at that moment I knew the stay would be wonderful. Sleek rooms with a modern touch, centralized location, a rooftop bar, and immaculate conditions, this place has a clean and classy essence. Prices are more than competitive for the area, and the services really put it over the top. 5/5 no question.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudio Pereira, General Manager at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel
Responded Aug 5, 2022
Dear Caseygerrish3, Thank you very much for the amazing 5-star review! We're thrilled to know that we've exceeded your expectations. We strive to ensure comfortability of our guests along in addition to ensuring guest satisfaction from beginning to end. We look forward to your next visit! Safe travels, Claudio
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chloemaria96 asked a question Jun 2024
53 contributions28 helpful votes
Please provide details about parking and associated costs
chloemaria96 asked a question Jun 2024
53 contributions28 helpful votes
Please provide details about parking and associated costs
buttons1998 asked a question Aug 2022
Glasgow, United Kingdom55 contributions16 helpful votes
Ca I ask what the resort fees please the daily damage fees are please
Answer from Louie M
McLean, Virginia31 contributions4 helpful votes
Most hotels are adding these annoying fees
Airdale T wrote a tip Jun 2024
12 contributions4 helpful votes
3.0 of 5 bubbles
"Poor and very little storage, very dim and dark, poor lighting throughout hotel."
Read full review
tashad195 wrote a tip May 2024
Coventry, United Kingdom184 contributions14 helpful votes
5.0 of 5 bubbles
"Ask at reception for the details of their associated parking garage!"
Read full review
DanW329 wrote a tip May 2024
Washington DC, District of Columbia110 contributions130 helpful votes
5.0 of 5 bubbles
"No complementary coffee in the lobby, so plan ahead if you have a morning meeting."
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Mountains2Sea wrote a tip Mar 2024
Montana392 contributions36 helpful votes
5.0 of 5 bubbles
"high room"
Read full review
katlyn wrote a tip Mar 2024
York, Pennsylvania2 contributions
5.0 of 5 bubbles
"Our room only had a shower, no tub if that makes a difference."
Read full review
Not the right property for you?
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PRICE RANGE
C$264 - C$510 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York City
NUMBER OF ROOMS
127
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel
Which popular attractions are close to Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel?
Nearby attractions include Accomplice New York (0.4 km), Trinity Church (0.5 km), and Stone Street Historic District (0.4 km).
What are some of the property amenities at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel?
Conveniently located restaurants include Manhatta, The Dead Rabbit, and Kesté Pizza e Vino.
Are there opportunities to exercise at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of New York City.
Are pets allowed at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Indigo Nyc Downtown - Wall Street, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
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