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Holiday Inn Express New York - Manhattan West Side

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Holiday Inn Express New York - Manhattan West Side
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928 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Reviewed 5 days ago NEWvia mobile

The only good thing I could say about this hotel is location. It was easy to walk around to Time Square about near the main parts of Manhattan. It was also close to a laundromat and shop which was open very late which was helpful. Everything else was quite disappointing. The room was small and the bathroom was even smaller....

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Helpful?
Thank D5707DZlaurah
Springfield, Massachusetts
Reviewed 5 days ago NEW

Why oh why did we stay here? I have no idea.... We showed up (2adults/2 kids - 8 & 12) at 11:30 at night, exhausted but ready to kick off the Christmas season by spending a few days in NYC. I will say that a man who was working the front desk that night was great - very helpful. First...

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Thank StuckinMA70
Reviewed 6 days ago NEW

The location was amazing, just a few blocks from Times Square, 10 minutes walk. The room was suprinsingly big, bed ok, the bathroom need more storage for the guests to keep their belongings. Breakfest was good, good variarity, but the lack of sitting space with so many people made it hard to eat there. The staff was super friendly and...

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Helpful?
Thank Stilyng
Glenda G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Stilyng, Thank you for your high praise and recommendation. We are thrilled that enjoyed your NYC visit and that you mentioned we are in a "Great location" made your visit a magnificent one!!We hope we have another occasion to welcome you back in the future! With warm regards, Susana McCoon Assistant General Manager

New Orleans, Louisiana
Reviewed 1 week ago

I don't know who is reviewing this place and giving it high ratings but they must be under the influence of medication. This ranks in the top 5 worst hotels that I have EVER stayed in. The rooms smell like something has died. There are utility doors slamming all night. My bathroom door was completely locked and the engineer who...

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Helpful?
Thank Holly-Anne P
Mandeville, Louisiana
Reviewed 1 week ago

We really liked the central location of this hotel. One can be in Time Square, Broadway shows, Michelin Star restaurants, the subway station, Lincoln center all in about 10-15 mins of walk. During my last visit to NYC, in order to save some money, I stayed in a hotel in Queens. Having stayed at the Holiday Inn Express Midtown location...

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Helpful?
Thank rahul_d_chatter
Glenda G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Rahul_d_chatter, Thank you so much for sharing your feedback with us! We are glad that you enjoyed our hotel ! We hope that our amazing location and adventurous city leaves you wanting to return to experience another magnificent stay experience! Happy Holidays! With warm regards, Susana McCoon Assistant General Manager

Dubai, United Arab Emirates
Reviewed 1 week ago

Lovely place!! We stayed here for 8 days during are trip to NY. Rooms are comfortable and clean. Breakfast is good. Staff are excellent and very very helpful esp Ms Josie at the reception desk. Was very kind and helpful. Hotel ideally located too. Would definitely recommend the place.

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Helpful?
Thank Shoba E
Glenda G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Shoba E, Thank you for your high praise and recommendation. We are thrilled that enjoyed your NYC visit and that are very genuine staff "Josie " made your stay a comfortable one! We hope we have another occasion to welcome you back in the future! Happy Holidays!! Warm regards, Susana McCoon Assistant General Manager

Reading, United Kingdom
Reviewed 1 week ago via mobile

Good hotel. However how can it be called a budget hotel when I paid $200 a night!! Although it was definitely not your Hilton etc but I suppose it is New York. Breakfast was above average buffet but limited. However most NY hotels are room only so a bonus really. Rooms are clean and beds are very comfy. On the...

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Helpful?
Thank Sindy L
Glenda G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Sindy L, Thank you for your high praise and recommendation. We are thrilled that enjoyed your NYC visit and that you mentioned our "Good Hotel" made your visit a magnificent one!!We hope we have another occasion to welcome you back in the future! Happy Holidays!!! With warm regards, Susana McCoon Assistant General Manager

None, Italy
Reviewed 3 weeks ago

Staff was great. We arrived via the red eye to New York well before our check in time. We were very tired. Josie found us a room and let us check in early. All the staff was very friendly and helpful. Food was good and room was clean and comfortable. I had some business to do and the internet was...

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Helpful?
Thank juddmerrill
Glenda G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear juddmerrill, Thank you for your high praise and recommendation. We are thrilled that enjoyed your NYC visit and that are very genuine staff "Josie " made your stay a comfortable one! We hope we have another occasion to welcome you back in the future! With warm regards, Susana McCoon Assistant General Manager

Seattle, Washington
Reviewed 3 weeks ago

This was a convenient location if you wanted to be near the water and some of the food areas. Very close to restaurants, but far from the subway line. We stayed here when there was a large tour, so the elevator was very very slow and breakfast over crowded. Also, the noise outside for both nights (weekend) was quite loud...

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Helpful?
Thank tigger2lee
Glenda G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear tigger2lee, Thank you so much for sharing your feedback with us! We are glad that you enjoyed our hotel and that our fantastic location near many amazing restaurants and NYC deli's was to your liking ! We apologize that you felt the metro was further than you expected. We are within a 2 minute walk from the nearest bus...

Galloway, Ohio
Reviewed 3 weeks ago

We stayed here for one night prior to a cruise. Our flight came in many hours earlier than check in time. But it was not a problem. The hotel was prepared to store our luggage. Was a very short walk to the cruise port. Rooms were small but clean and updated. Nice patio in front for smokers or people that...

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Helpful?
Thank TravelAddict1959
Glenda G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear TravelAddict1959, Thank you so much for sharing your feedback with us! We are glad that you enjoyed our hotel and that you felt our hotel was "very convenient"! We are dedicated in creating memorable stays and meeting our guest expectations with each individual guest we have the pleasure of welcoming! Our amazing team would be honored to welcome you...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available

Additional Information about Holiday Inn Express New York - Manhattan West Side

Address: 538 W 48th St, New York City, NY 10036-1102
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Price Range: $190 - $617 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York - Manhattan West Side 3*
Number of rooms: 179
Reservation Options:
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Hotel Style:
#165 Business Hotel in New York City
#189 Family Hotel in New York City
#198 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express New York - Manhattan West Side staff and other travellers.
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Questions? Get answers from Holiday Inn Express New York - Manhattan West Side staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No more than 2 people per room.”
 of 5 bubbles StuckinMA70, 4 Dec 2016 | Read review
“Best view rooms”
 of 5 bubbles , 30 Nov 2016 | Read review
“Very conveniently located to cruise terminals.”
 of 5 bubbles donaldmierau, 23 Oct 2016 | Read review
“There really arent any rooms with 'good' views but mine was on the 6th floor and very quiet and views of local roofs and buildings.”
 of 5 bubbles 219sean, 9 Oct 2016 | Read review
“Rooms at the rear I am told were quieter - Mid floor rooms had no obvious A/C noise”
 of 5 bubbles Petroni, 22 Sep 2016 | Read review
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