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Holiday Inn Express New York - Manhattan West Side

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Holiday Inn Express New York - Manhattan West Side
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971 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express New York - Manhattan West Side
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Showing 621: English reviews
Limoges, France
Reviewed 3 weeks ago via mobile

This hotel is a good compromise if you plan a short stay in NYC. Very good located South West if Central Park you'll be 5 mins to Time Square, 10 to Rockefeller Center and in the middle of plenty of restaurants on the 9th Avenue. Can be a bit noisy at night, bad noise isolation, but after good walking days...

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Helpful?
Thank fred p
Susana M, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear fred p, Thank you for taking the time to share your stay experience with us! We are absolutely delighted to hear that your overall stay was to your expectations and that you enjoyed our amazing location and our award winning customer service! We continuously strive to create extraordinary stay experiences and genuinely care about our guest.On behalf of our...

Halifax
Reviewed 3 weeks ago via mobile

Great value for the money! Our room was lovely and super clean. We enjoyed the included breakfast. We found the location to be perfect for us, not too far of a walk from Times Square, and the subway was only a few blocks away! Lots of great restaurants in the area as well. Hotel staff were friendly and very helpful....

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Helpful?
Thank HalifaxTbird
Susana M, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear HalifaxTbird, Thank you for your high praise and recommendation. We are thrilled that enjoyed your NYC visit and that our beautiful & amazing city made your visit a magnificent one! We hope we have another occasion to welcome you back in the future! With warm regards, Susana McCoon Assistant General Manager

Fernie, Canada
Reviewed 4 weeks ago via mobile

Thanks to Susanna and the Team for making our stay great! The rooms are well appointed and the space, though New York sized, are veey well laid out making the most of the space. Although the Hotel was full with gymnastics Teams etc, it was nice and quiet. Breakfast was good....lots of options for everyone. The Guest Service Team was...

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Helpful?
Thank mashfam1
Susana M, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear mashfam1, Wow !!! We thank you so much for the very detailed review. We appreciate, and take all of our guest's feedback extremely seriously, but we consider ourselves especially fortunate to be reviewed by an obviously seasoned traveler. On behalf of my entire team, we look forward to serving your future travel needs! With warm regards, Susana McCoon Assistant...

Sydney, Australia
Reviewed 14 February 2017

Stayed 3 Feb to 7 Feb Arrival Met with a smile by Sussana who was very efficient to check me in and answer any questions I had. Room Average size from Manhattan. Clean Bar Fridge Good wifi Openable window Good TV selection of programs Good bed Safe in closet No kettle, just a coffee making machine which makes good (...

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Helpful?
Thank JA-From-Sydney
Susana M, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear JA-From-Sydney, Thank you for your high praise and recommendation. We are thrilled that enjoyed your NYC visit and that our beautiful & amazing city made your visit a magnificent one! We hope we have another occasion to welcome you back in the future! With warm regards, Susana McCoon Assistant General Manager

blackpool
Reviewed 2 February 2017 via mobile

Hello Stayed here in December as part of the contiki tour! Fab hotel, was clean, we had a lovely view from our window :) Staff was very friendly and helpful on where to get taxi from! Breakfast was ok, basic, not best but fed you for the day :) Not too far from subway and short walk to Times Square...

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Helpful?
Thank fretterssss
Susana M, Front Office Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Fretterssss, Thank you for your high praise and recommendation. We are thrilled that enjoyed your NYC visit and that are very genuine staff made your stay a comfortable one! We hope we have another occasion to welcome you back in the future! Best regards, Susana McCoon Assistant General Manager

Leicester, United Kingdom
Reviewed 23 January 2017

We booked in to this hotel for a week as I had been sent on business to the National Retail Federation event and then we bolted on some few extra days for touring leisurely. Positives: - Tea and Coffee 24/7 downstairs - Good shower cubicle and decent shower head - Fridge (I'm diabetic, so to keep insulin cool the fact...

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Helpful?
Thank ShaoChan_TA
Susana M, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear ShaoChan_TA, Thank you so much for the great review! We are glad that you enjoyed our hotel, and thought that it was an overall a good stay! It is unfortunate that your first experience with us could have been better. We certainly love to hear the feedback and are extremely appreciative of your 4 star rating. We hope that...

Reviewed 8 January 2017

We thoroughly enjoyed our stay at this hotel. We weren't sure what to expect prior to our visit, but the reviews seemed positive. It was a special trip as we had just gotten engaged and we were there for a week. At check-in we were upgraded at no extra cost to a king room. The staff at the front desk...

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Helpful?
Thank Séamus Mícheál Ó
Susana M, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Seamus Michael O, Thank you for choosing the Holiday Inn Express Manhattan Westside we are so delighted to hear that we were an "Excellent Hotel"!! Our terrific team is inspired by creating magnificent stay experiences and endless memories! We are also very pleased that you enjoyed our ideal location with nearby sites such as Times Square, Broadway, Rockefeller and,...

Reviewed 7 January 2017 via mobile

Average hotel, small rooms, questionable tap water,slow elevator, but there's a free breakfast which is cool, the location is a bit far from time square and fifth avenue. If you're a tourist and considering holiday in express, I suggest the one in 45W 5th avenue

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Thank Marvin C
Susana M, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Marvin C, Thank you for reviewing us ! We apologize that your stay was "Average" and we feel that we could have made your stay an extraordinary one! We also regret to hear that you felt our hotel was further from Times Square & 5th Ave then what you expected. We certainly understand and value your invaluable feedback. We...

Devon UK
Reviewed 7 January 2017

We arrived on New Years Eve early afternoon and were greeted by very friendly front desk staff who checked us into out room swiftly. We were given a great room on the 10th floor that had an amazing view of the manhattan skyline. The room had a queen size bed, plenty of storage, large tv, coffee maker and well equipped...

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Thank greatholsDevonUK
Glenda G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear greatholsDevonUK, Wow !!! We thank you so much for the very detailed review. We appreciate, and take all of our guest's feedback extremely seriously, but we consider ourselves especially fortunate to be reviewed by an obviously seasoned traveler. On behalf of my entire team, we look forward to serving your future travel needs! With warm regards, Susana McCoon Assistant...

Reviewed 6 January 2017

Stayed at this Midtown Manhattan West Holiday Inn Express back in the middle of September. I traveled from Florida where I live to New York City the weekend of my 21st birthday. As an IHG CLUB MEMBER and front desk employee of another Holiday Inn/former HSKP, I had high expectations and standards. Josie at the front desk was super sweet!...

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Helpful?
Thank Alana T
Glenda G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Alana T, Thank you for choosing the Holiday Inn Express Manhattan Westside we are so delighted to have you celebrate your 21st birthday with us! Our amazing team members are always going the extra mile to make all of our guest feel welcomed and appreciated. Our guest special event's certainly fuel us in creating incredible memories and extraordinary stay...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about Holiday Inn Express New York - Manhattan West Side

Address: 538 W 48th St, New York City, NY 10036-1102
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Price Range: $258 - $603 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York - Manhattan West Side 3*
Number of rooms: 179
Reservation Options:
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Hotel Style:
#165 Business Hotel in New York City
#189 Family Hotel in New York City
#198 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express New York - Manhattan West Side staff and other travellers.
38 questions
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Questions? Get answers from Holiday Inn Express New York - Manhattan West Side staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible, choose the rooms on the opposite side of the main entrance. You have perfect view of Manhattan.”
 of 5 bubbles GeraldoZafalon, 18 Mar 2017 | Read review
“Plug out the fridge if its winter as it can be noisy in the room at night.”
 of 5 bubbles s_amusm_che_l_, 8 Jan 2017 | Read review
“Higher floor, I was on 9th and wish I had been higher. Ask for upgrade.”
 of 5 bubbles 408alanat, 6 Jan 2017 | Read review
“Higher floors offer a great city view”
 of 5 bubbles , 28 Dec 2016 | Read review
“No more than 2 people per room.”
 of 5 bubbles StuckinMA70, 4 Dec 2016 | Read review
5 of 5