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JW Marriott Essex House New York

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1,529 Reviews from our TripAdvisor Community

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Showing 1,346: English reviews
Reviewed yesterday NEW

Have stayed here a few times. This hotel is right on the park. It hasa beautiful art deco interior.The room was nice and quiet. The breakfast was a real highlight. The staff was polite and helped us with directions.

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Helpful?
Thank Dharam K
Wheaton, Illinois
Reviewed 2 days ago NEWvia mobile

We moved to the JW Marriott House New York after a disappointing experience at the Four Seasons Downtown. What a relief. Classic hotel across from Central Park. Great location. Nice little lobby bar, we sat by the windows and enjoyed the view. We had a larger, very comfortable room on the back. Next time we will opt for a room...

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Helpful?
Thank Tortugatime2
Norman,OK
Reviewed 2 days ago NEWvia mobile

Service was really good. Not great, but really good. Kevin is a fantastic concierge. Everyone else I talked to at the concierge desk was robotic, uninspired and not very helpful. All of the front desk staff was kind. The valet guys are nice and helpful but something strange is going on when they get you a car. They are very...

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Helpful?
Thank rbaron721
Reviewed 4 days ago NEW

I am so disappointed as the Essex House has always been our got to hotel on our yearly trip to New York City. We will never stay there again. I had two rooms totaling $5,800.00, One a regular room with king bed, the second a suite overlooking the park. The condition of these rooms are deplorable. The first room we...

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Helpful?
Thank Amy9848
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Amy9848, Thank you for taking a moment to share your feedback. We are grateful for your loyalty to our hotel. However, we are troubled to hear about your most recent experience. It is our priority to ensure the complete comfort of each guest, and we regret any areas in which your expectations were not met. If you would like...

Reviewed 4 days ago NEWvia mobile

The location of this hotel is spectacular. You can save money and time on transportation since you can walk to so many things. We stayed here specifically for Central Park and it was relaxing to stroll back into the hotel to our room. Our room was fine. I love the luxury of the Ritz but knew this would not be...

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Helpful?
1Thank Galeless
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Galeless, We greatly appreciate your detailed review. It is marvelous to know our convenient location made your visit to New York City more enjoyable. While we regret any discomfort you felt in your first room, we are pleased to hear the situation was handled efficiently and professionally. We are delighted you were eventually moved to a room that suited...

Dallas, Texas, United States
Reviewed 5 days ago NEW

The location of this hotel couldn't be any better; on 59th by Central Park. Centrally located to everywhere we planned to go. It is a landmark, and it seems to have been very well maintained. But like many classic NYC hotels, it is old. The rooms have had upgrades, but the rooms are definitely on the smaller side relative to...

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1Thank Shannon B
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Shannon B, Thank you for sharing your experience. It is fantastic to hear your expectations were met throughout your visit, from the exceptional service you received to our proximity to so many New York attractions. Your kind words will surely be passed along to Kevin and the rest of our dedicated team. We are thrilled you were able to...

Ann Arbor, Michigan
Reviewed 5 days ago NEWvia mobile

This was my first (and last) stay at the JW Marriott Essex House. My husband and I stayed here for 3 nights for a weekend birthday trip. Friends also joined us in another room in the hotel. Check in was simple using Marriott's iPhone app, and the room keys were ready when I arrived. The hotel doesn't have the texting...

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Helpful?
Thank Shannon B
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Shannon B, First and foremost, happy birthday! Thank you taking the time to detail your experience at our hotel. It is fantastic to read about all the aspects of your stay that were to your liking. From our wonderful location to our comfortable guest rooms, we are thrilled you enjoyed so many areas of your visit. It is concerning,...

Orlando, Florida
Reviewed 5 days ago NEWvia mobile

...as a Marriott Gold member, while I understand that upgrades are not always available, I could have been given a better room than one on the third floor overlooking the back alley. Right below my window sanitation trucks were picking garbage at all hours of the night. The rooms look fairly dated as well. There was not much "executive" about...

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Helpful?
Thank Thomas M
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Thomas M, Thank you for your review and for your loyalty to Marriot hotels. While we are thrilled you enjoyed your experience with our friendly staff, we are concerned to hear you do not plan on returning. Although we wish we could have assisted in finding a room to your liking, we are sometimes limited in terms of space....

Gladwyne, Pennsylvania
Reviewed 1 week ago

Working under pressure, the short staffed team at this location did a wonderful job. In particular, the Front Desk Manager, Jeffery Rosenberg, ably assisted by Etienne Giral. They do need to take a leaf out of their siste property in Dubai and staff up .. This is NewYork City .. No one has any patience!!! The rest of the infratsrructure...

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Helpful?
Thank Vinit K
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Vinit K, We appreciate the time you have taken to share your review. We are thrilled to hear our team of colleagues provided professional and efficient service in what sounds like a busy time. The holidays tend to be more crowded in New York, but we pride ourselves on our exceptional service—no matter how hectic things may be in...

Midland, Texas
Reviewed 1 week ago via mobile

Very nice hotel within easy walking distance of the shopping and "wow" places in the city. Staff was enormously kind and helpful. Standard pricy food and drinks at the restaurant and bar. I would like to give it 5 stars, however, rooms are a little tired and need some TLC. Very clean however. All in all, a great medium-upper priced...

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Helpful?
Thank ehop098
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear ehop098, Thank you for taking a moment to review your stay. It is marvelous to hear you enjoyed so much of your stay, from our central location to our attentive colleagues. Your comments regarding the state of our guest rooms have been noted and will be used when making improvements in the future. We hope to welcome you back...

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Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Since opening its doors in 1931, the JW Marriott Essex House New York has served as an iconic Central Park hotel, delivering exceptional experiences for its guests. This New York luxury hotel welcomes you with contemporary guestrooms and suites – many affording views of Central Park – that offer distinctive amenities and the latest in technology. ... more   less 

Additional Information about JW Marriott Essex House New York

Address: 160 Central Park S, New York City, NY 10019-1502
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $340 - $1,321 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Essex House New York 4.5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Jumeirah Essex House Hotel New York City
Jumeirah Essex Hotel
Hotel Jumeirah Essex
Hotel Style:
#131 Romantic Hotel in New York City
#144 Business Hotel in New York City
#161 Luxury Hotel in New York City
#191 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Essex House New York staff and other travellers.
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Questions? Get answers from JW Marriott Essex House New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room in the higher floors with a park view.”
 of 5 bubbles JaimeH601, 30 Nov 2016 | Read review
“Check out the renaissance midtown”
 of 5 bubbles 385jaredu, 16 Nov 2016 | Read review
“Try and get a park view”
 of 5 bubbles 722markandrewm, 3 Nov 2016 | Read review
“Ask for a quiet room. My room had a lot of noise from garbage trucks, etc”
 of 5 bubbles Kauaidudette, 31 Oct 2016 | Read review
“I stayed on the 4th floor, which was quiet, yet quickly accessible”
 of 5 bubbles Jeff2130, 25 Oct 2016 | Read review
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