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The Towers at Lotte New York Palace

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Traveller (577)
Room & Suite (433)
Dining (64)
Overview
AMENITIES
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Rooms
Oct. 28Oct. 29
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1 room, 2 adults, 0 children
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Reviews (1,443)
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1,327 results
Traveller rating
1,150
117
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1,150
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1 - 5 of 1,327 reviews
Reviewed 2 days ago

I can't really say enough about the hotel. We had our wedding there including a block of rooms for ourselves, friends and family.With respect to the wedding, the staff went out of their way to make everything perfect. They gave us broad access to the...More

Review collected in partnership with this hotel
Thank MWG441
Reviewed 2 days ago

Things did not go as smoothly as we had hoped, for the price we had paid. We did not get into our room until 4:30pm, room was not ready at 3pm as promised. No Bath towels on day one, had to make several phone calls...More

Review collected in partnership with this hotel
Thank rackuhn4
Reviewed 3 days ago

Very well located. Spacious comfortable rooms. The Palace side is large and you are anonymous. The Towers offers more personal service by a few of the staff. Thank you to Melody and Clara. Wish they had coffee makers in the room, instead of making our...More

Thank KamSuL1
Reviewed 3 days ago

Great & convenient location to reach lots of places around. All the staff were very helpful with their wonderful service. Professional and understanding and put things right if they do go wrong. Highly Recommended. A very special thanks to Isabel Choi and Victor Caguindagan whose...More

Review collected in partnership with this hotel
1  Thank Spike1011
Response from nypalace, General Manager at The Towers at Lotte New York PalaceResponded 3 days ago

Dear Spike1011, Thank you for sharing your kind review. I am so pleased to hear that our staff delivered such wonderful service. Thank you for mentioning Isabel and Victor. They are truly exceptional members of our team and I will certainly relay your appreciation. We...More

Reviewed 4 days ago

The Towers at Lotte New York Palace hosted another special event for our Company. Tracy-Ann Hamliton, their Sales and Marketing Operations Manager, provided Excellent Service in planning and preparation for hosting our Special Events. This was a return visit, and we enjoyed the Hospitality at...More

Review collected in partnership with this hotel
Thank SalesEvent
Response from nypalace, General Manager at The Towers at Lotte New York PalaceResponded 4 days ago

Dear SalesEvent, Thank you for sharing your kind feedback. I am so thrilled to hear that our team delivered such excellent service and exceeded your expectations in planning and preparing your events. Tracy-Ann is an outstanding member of our team and I will certainly relay...More

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About
Description
With just 176 rooms and suites, The Towers at Lotte New York Palace occupy Lotte New York Palace's top 14 floors. Housing the hotel's most distinctive suites and the city's most spacious guest rooms, the Towers More at Lotte New York Palace offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Pool
Beachfront
Free Parking
Restaurant
Breakfast included
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
176
Price range
US$510 - US$1,580 (Based on Average Rates for a Standard Room)
Formerly known as
The Towers at The New York Palace
Location
United States > New York > New York City > Midtown / Manhattan
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
176
Price range
US$510 - US$1,580 (Based on Average Rates for a Standard Room)
Formerly known as
The Towers at The New York Palace
Location
United States > New York > New York City > Midtown / Manhattan
Photos
Location
Full view
Contact
455 Madison Avenue, New York City, NY 10022-6845
Getting there
La Guardia Airport9 km
Teterboro Airport13 km
5th Ave / 53rd St3 min
51st St4 min
Nearby restaurants
See all nearby restaurants
Nearby attractions
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Neighbourhood
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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Questions & Answers
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JennyandRoss
March 6, 2018|
AnswerShow all 3 answers
Response from nypalace | Property representative |
Dear JennyandRoss, Thank you for your question! Yes, all our rooms are equipped with a hairdryer. We look forward to welcoming you to New York City! All the Best, Lotte New York Palace Team
0
Votes
Christian L
January 17, 2018|
AnswerShow all 5 answers
Response from Quest576681 | Reviewed this property |
Not sure about the pool. The have a spa on the 8th floor. Sauna too.
2
Votes
Laura G
October 30, 2017|
AnswerShow all 5 answers
Response from vilma marianel... e | Reviewed this property |
Yes there is, a parquin with valet, between the hotel and malony restaurant
0
Votes
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