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The London NYC

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The London NYC
The London NYC
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3,323 Reviews from our TripAdvisor Community

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Showing 3,060: English reviews
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London
Reviewed 2 days ago NEWvia mobile

This hotel needs an overhaul and refurb. The rooms are a good size but tired and out of date. Facilities were fairly non-existent - no tea/coffee facilities in the room, no cups or spoons - I had to ask but it took a few goes to get something. The bar was expensive and average - not great atmosphere and food...

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1Thank cyulcfslx
Miami, Florida
Reviewed 6 days ago NEW

Not sure why reviews were less than above average for this hotel. I have stayed at the LA London as well and found the NYC location to be very nice. The rooms are excellent and way above average for a NYC hotel room - trust me I've stayed in many. I thought the lobby, views, service and cleanliness were very...

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Helpful?
Thank joecdlittle
Management response:

Dear joecdlittle, On behalf of the team at The London NYC, I thank you for such a great review! Your feedback is sincerely appreciated and I am thrilled that we were able to leave a lasting impression! I truly look forward to welcoming you back to The London NYC when you are next in New York City. Sincerely, Allen Kramme

Rancho Mirage, California
Reviewed 6 days ago NEWvia mobile

The London is a good hotel in a convenient location. Good design and excellent service. That said, the hotel needs refreshing. Lots of scratches and chips in furniture, carpet is torn at entry to bath and missing tiles in bath. I stayed on 25th floor and it was very quiet. My non-smoking room was getting some smoke odors-- maybe a...

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Helpful?
Thank lazzaroti
Management response:

Dear Lazzaroti, Thank you for taking the time to share your experience and feedback. I regret to hear that your stay was not up to the standards in which we hold ourselves at The London NYC. I will be addressing the issues with the appropriate departments. Please allow us to extend additional apologies. I hope to welcome you back to...

Davidson, North Carolina, United States
Reviewed 1 week ago NEW

The London was a great choice for our annual spring break trip with teenage grandchildren. Our American Express package included a generous breakfast buffet, free wi-fi, late checkout -- 4 pm, and two adjacent suites, one with twin beds for the teens. The rooms were comfortable and well-appointed -- fine bed linens, good pillows. All staff were friendly and accomodating,...

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Thank Ruth S
Potomac, Maryland
Reviewed 1 week ago

The best thing about The London is that it's near everything: Broadway, MOMA, high-end shopping, the business district, etc., which makes it a perfect launching pad for a business or pleasure trip to NYC. The worst part about the London is its restaurant/bar. The guest rooms were nicely upscale -- all decent-sized suites -- high-end but not over the top...

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1Thank Amy H
Reviewed 1 week ago

This hotel is so different than any hotel I have ever stayed at in NYC and it is all great! I have been traveling to New York City for more than 40 years for business. I have stayed in more hotels than I can remember. Some I will never forget because of lack of service, staff and so on. The...

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Thank Randall C
West Midlands
Reviewed 1 week ago

My Daughter and I stayed at this Hotel for several days and we loved it. It was clean the Food was so nice The breakfast catered for everyone . The staff where very polite. Our room was cleaned every day . Would love to stay here again . Well done The London.

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Helpful?
Thank Linda M
Management response:

Dear Linda M, On behalf of the team at The London NYC, I thank you for such a great review! Your feedback is sincerely appreciated and I am thrilled that we were able to leave a lasting impression! I truly look forward to welcoming you back to The London NYC when you are next in New York City. Sincerely, Allen...

Bement, Illinois
Reviewed 1 week ago via mobile

We recently had a four day stay, two rooms and when we called the manager to ask that clumps of dirt in the bedroom and dust all over the curtains be removed, he didn't even return the call. Don't be impressed by the suite - in one room the stains and burn marks on the sofa didn't feel welcoming at...

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2Thank Etta B
Donegal
Reviewed 1 week ago via mobile

Stayed here last week, for 9 nights, we've stayed in some very fabulous places across the world, but, this hotel takes things to the next level. It is by far, one of the most relaxing, unique and comfortable places we've ever stayed in. The staff, Dimitri, Daniel and all of them really, are attentive, unobtrusive, engaging, knowledgable and genuinely hospitable....

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Helpful?
Thank Robert78
Management response:

Dear Robert78, Thank you so much for your amazing review. We are extremely excited to hear that you enjoyed your stay with us and found your room comfortable and spacious and our staff attentive, knowledgeable and helpful. Your recommendation is greatly appreciated. We look forward to welcoming you back soon. Sincerely, Allen Kramme

Las Vegas, Nevada
Reviewed 1 week ago

the service is impeccable. loved the staff and the Doormen (Bruce WIllis lookalike Mike is GREAT) ok so the bar and restaurant are very cool and the bartenders were very good. We had a great upgraded room but the shower was weird. its long....and a 4ft piece of glass on each side with a 4ft opening that got the floors...

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Helpful?
Thank NPLV1

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more   less 

Additional Information about The London NYC

Address: 151 West 54th Street, New York City, NY 10019-5302
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $440 - $980 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The London NYC 4.5*
Number of rooms: 561
Reservation Options:
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Also Known As:
The London Nyc Hotel New York City
London Nyc New York City
London Hotel New York
London Nyc Hotel
Hotel Style:
#49 Romantic Hotel in New York City
#75 Family Hotel in New York City
#80 Business Hotel in New York City
#110 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The London NYC staff and other travellers.
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Questions? Get answers from The London NYC staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a high floor for the best views.”
 of 5 bubbles 310amyh, 18 Mar 2017 | Read review
“you will still need ear plugs the lower the floor your on as NYC is a city that never sleeps and that includes the Motor horns”
 of 5 bubbles lindam887, 18 Mar 2017 | Read review
“its a great place to stay - you can walk everywhere”
 of 5 bubbles NPLV1, 15 Mar 2017 | Read review
“The corner rooms on the floor provide better views of the city.”
 of 5 bubbles adrianm811, 4 Mar 2017 | Read review
“ASk for a high floor for a better city view- or park view”
 of 5 bubbles couplessPS, 13 Feb 2017 | Read review
5 of 5