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Holiday Inn Express New York City - Chelsea

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Holiday Inn Express New York City - Chelsea
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1,940 Reviews from our TripAdvisor Community

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Madison, South Dakota
Reviewed 3 days ago NEWvia mobile

We just returned from a quick trip to see Eric Clapton at Madison Square Garden. Holiday Inn Express Chelsea is a perfect location for an easy walk to that venue. Our check in went smoothly, Tenille at the front desk was helpful with a suggestion for lunch and offered to call for a driver to the airport early the next...

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Helpful?
Thank DonnaA2001
London, United Kingdom
Reviewed 1 week ago via mobile

I stayed in the Holiday Inn Express Chelsea on W 29th Street for 4 nights in March 2017. The check in staff were friendly and helpful (Chanelle and Reynaldo) but they hadn't received my advance preferences - IHG had emailed a few days prior to ask - why bother if they're not going to communicate them!? As such we had...

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Helpful?
1Thank amystravels1978
Joseph M, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you for taking the time to share your feedback. We are happy to hear you enjoyed your overall stay with us, although it seems there were a few hiccups. I understand it can be frustrating when things don't always turn out as planned and for that I would like to offer my apologies. If you ever encounter any problems...

North Little Rock, Arkansas
Reviewed 2 weeks ago

I travel a lot and this is the best experience I have ever had with a hotel. The customer service from the front desk to the front desk manager went above and beyond to make sure my special needs were met. In fact, it was so endearing, I plan on always staying here from this moment on. The lessons of...

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Helpful?
Thank VLCoxartist
Joseph M, Christian - front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Greetings, Thank you so much for the fabulous review! We appreciate you in taking the time to share. We're truly pleased that your stay here with us went well and that our customer service has made a wonderful impression as well. It was a pleasure having you here with us. We hope to see you soon! Have a great day.

Reviewed 2 weeks ago

Arrived tired after a several hour drive at 3pm with and ease and a friendly staff. A cleaning lady was still in the room. Problems started at 7:30pm when the room just next to me was being gutted and the sounds of construction (metal being sawed, drills, crashing material). I expected it to stop but by 8:30 I needed sleep...

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Helpful?
1Thank Katarzhena O
Joseph M, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you so much for choosing to stay with us and for sharing your feedback. It is very saddening to hear about your experience. I would like to apologize for any inconvenience you may have encountered during your stay with us and also thank you for your patience. Our hotel is currently under going some changes and updates, but it...

Antwerp Province, Belgium
Reviewed 2 weeks ago

We stayed here 6 days. The first impression was good, nice breakfast and we thought a clean room. The hotel looks clean but isn't !! When we got home we had several insect bites. We had to desinfect our house that's not a happy ending of a holiday There was one positive point they paid me 50% of my bill....

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Helpful?
4Thank Peter M
IHGService, Guest Relations Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Hi Peter M, Thank you for choosing us and for leaving us feedback. I regret to read that you had an unpleasant experience at our property because we fell short with the upkeep of the hotel and room you received. Though I am glad that our in house staff was able to address this matter accordingly. In addition, I would...

Reviewed 2 weeks ago via mobile

We recently spent two nights at this hotel. First I'll give the positives: very clean, friendly professional staff, walking distance to Grand Central Station, subway and many restaurants. The only real negative that we experienced is that there is no common space in the hotel. We were there with a group and there was no place to eat breakfast together...

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Helpful?
1Thank Alp186
Joseph M, Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Good Morning, Thank you for your hotel review, we appreciate your feedback. We are happy to hear our hotels' location met your needs and we hope to see you again.

Metro Boston
Reviewed 3 weeks ago

Checked in after check-in time of 3:00pm and the room was clean and ready. The concierge was fabulous with lots of good advise saving us money with validation from the hotel on self parking to a nearby parking lot. They and every staff we encountered were friendly and eager to meet our needs. The breakfast area was under construction so...

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Helpful?
Thank Happytravels0101
Joseph M, Christian - front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Greetings Happytravels0101, Thank you for taking the time to share! We are delighted that you have had a fabulous stay here with us and that you have had a wonderful impression during your stay from the location and our hardworking staff. It was a pleasure having you here with us and we hope to see you back soon with us...

Toronto, Canada
Reviewed 3 weeks ago via mobile

Easy access to subway lines, and trains in Penn station, only a 10 minute walk. Great location in Manhattan, relatively quiet street, friendly staff, free reasonable breakfast, good rooms with wifi free,mug gage storage etc. would stay again!

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Thank OntarioCanuck1
Joseph M, Christian - Front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Hello, Thank you for taking the time of your day to give us a rate and review. We appreciate you giving us your feedback. We are delighted to hear that you have enjoyed your stay here with us and that you have enjoyed our location. It was a pleasure having you here with us, and we hope to see you...

Reviewed 3 weeks ago via mobile

Our stay could not have been better. Of course, the location is perfect but what makes this hotel great is the staff. Every staff person we came into contact with was an absolute professional. In particular, Mary in the Breakfast Nook, Anais and Tenille at the Front Desk - but truly, everyone was excellent! Please don't change a thing about...

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Helpful?
Thank andrea d
Joseph M, Christian - Front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Hello, Thank you for giving us such a great review. We appreciate your feedback. We are delighted to hear that you have enjoyed our location and our hardworking staff made a wonderful impression during your stay. We are grateful our staff took such great care of you during your stay. We hope to see you again for another wonderful experience....

La Prairie, Canada
Reviewed 12 February 2017

We stayed at the hotel 2 nights while visiting NYC after the New Year (January 2017). This is a budget type hotel, so if you are expecting a 5*, don't stay here. However, if you want a nice hotel, about 10 streets from Time Square, with good service, this is the place for you. The rooms are pretty small, but...

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1Thank Dorota1234
Joseph M, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you Dorota for sharing your feedback with us, we greatly appreciate it. It is lovely to hear how you enjoyed your stay with us due to the service, location, and breakfast. We are very happy to know you would stay with us again. We look forward to seeing you soon. Anais - front desk

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Thank you for choosing the Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our hotel is a new 15 story high-rise hotel with amenities to include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 

Additional Information about Holiday Inn Express New York City - Chelsea

Address: 232 West 29th Street, New York City, NY 10001-5201 (Formerly Holiday Inn Express NYC Madison Square Garden)
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $252 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City - Chelsea 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Hotel Style:
#65 Green Hotel in New York City
#148 Business Hotel in New York City
#183 Romantic Hotel in New York City
#196 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express New York City - Chelsea staff and other travellers.
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Questions? Get answers from Holiday Inn Express New York City - Chelsea staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms are quieter”
 of 5 bubbles BethS290, 11 Feb 2017 | Read review
“Take advantage of the breakfast and the ideal location”
 of 5 bubbles jwhill94, 17 Jan 2017 | Read review
“avoid ground floor”
 of 5 bubbles Panter11, 6 Jan 2017 | Read review
“The higher the better”
 of 5 bubbles Bruce in West Oz, 5 Jan 2017 | Read review
“We stayed on the 8th floor so there was very little street noise.”
 of 5 bubbles sleepingdogsfla, 7 Dec 2016 | Read review
5 of 5