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Hilton Garden Inn New York/Manhattan-Chelsea

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Hilton Garden Inn New York\/Manhattan-Chelsea
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1,949 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New York/Manhattan-Chelsea
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Showing 1,697: English reviews
New York City, United States
Reviewed 31 May 2013

excellent staff. great service, words are to too short to state the meaning of the joy. Housekeeping staff had prepared the room so romantic!!! they build a hearth with rose petals along with a swan build with towels. room looked beautyful!!!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ruth M
Jyllinge, Denmark
Reviewed 30 May 2013

The hotel is in itself not bad. The rooms are adquately sized and the hotel staff is nice and attentative. However, the rooms are quite noisy with a lot of street noice as well as noice from the hallway and rooms next door. The location is in a shabby part of Chelsea, but located close to Empire State Building and...

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Helpful?
Thank mortenwahl
hgichelsea, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Mr.Morten Wahl, Thank you for staying at the HGI Chelsea and for your comments, HGI Chelsea is located in the more Chic flower district parts of Chelsea with more galleries, upscale restaurants and clothing stores as opposed to the very business like area of North 34th Street. City noise permeates to all NYC hotels and apartments and its part...

Morristown, NJ
Reviewed 30 May 2013

I spent the Memorial Day weekend in NYC. The Hilton Garden Inn was convenient for access to taxi service. The breakfast-made-to-order was served in a pleasant atmosphere. All personnel delivered courteous, efficient service. I plan to return to Hilton Garden for a longer vacation!

Review collected in partnership with Hilton Garden Inn
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1Thank Marwea
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Marwey, Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. Thank you for making us your hotel of choice we are looking forward to seeing you...

Springboro, United States
Reviewed 27 May 2013

We enjoyed our stay. But our main goal was to see the cites of NYC so we were not in our rooms a lot. They were clean, we felt safe and the staff was very nice. Would stay there again unless I got a better price on another clean & safe hotel.

Review collected in partnership with Hilton Garden Inn
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1Thank Ginger M
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Ginger M, Thank you so much for taking the time to review our hotel. I am glad you had a great experience at the Hilton Garden Inn Chelsea and enjoyed the city sites. We find our location and room amenities to be very convenient for our guests. Our employees do a great job of welcoming and taking good care...

Orlando, United States
Reviewed 25 May 2013

28th Street, between 6th & 7th is a quiet little gem. It's super quiet at night, because in the early am, the entire street opens to sell flowers for the city. The hotel is new, clean, efficient, and a charming staff makes for a great staying experience!

Review collected in partnership with Hilton Garden Inn
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1Thank David M L
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear David, Thank you for the great feedback from your recent stay with us. You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. We agree with you that our location is convenient and beautiful with a variety of flowers lining the streets. Thank you...

Akron, Ohio
Reviewed 23 May 2013

A hotel is a hotel. But, this hotel is a gem. Being in NYC the room was small and you heard some city noise. But, otherwise, it was perfect. The staff are so nice and friendly. The building next door is under construction, so choose your room wisely. We stayed on the 11th floor. I actually opened the window in...

Review collected in partnership with Hilton Garden Inn
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1Thank jenifer900
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Jennifer, Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel rooms convenient glad the city noise was able to help you sleep ;) Thank you for staying with us, and we look...

Park Ridge, Illinois
Reviewed 22 May 2013

The staff was very helpful at check in and with directions. Breakfast was great. The lady at breakfast had a really upbeat, sunny disposition. The hotel room was clean and quiet. The beds were comfortable. The internet access was tricky at first, but we mastered that. All in all a convenient hotel with a great staff.

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Helpful?
1Thank marilynn353
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Marilynn353, Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. Thank you for making us your hotel of choice! Regards, Silvio Zinnanti Assistant General Manager

redditch
Reviewed 21 May 2013

when we arrived we were a little surprised to see the size of the hotel, it was nothing like the photograph on tripadvisor and is in a pretty scruffy area when we got inside however we were reassured by the helpfulness of the staff and the obvious cleanliness of the hotel. the room was quite adequate for a city hotel...

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Helpful?
Thank mlloyd01
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Mlloyd01, Thank you for the feedback regarding your recent stay. We take these reviews very seriously and appreciate the positive comment regarding our excellent service. Our hotel is located in a safe, residential area along with 2 other hotels on the same block. The businesses that surround us are mainly wholesale companies that do close down early, we do...

Washington DC, District of Columbia
Reviewed 20 May 2013

Very good customer service, location is Great for business travelers, only about 3 blocks for the 31st entrance of Penn Station, near Madison Square Garden in the heart of the Flower District. Rooms are the typical city size, beds were comfy and room was clean. The free coffee in the mornings was great, I never got the chance to try...

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Helpful?
Thank Freetoy
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Freetoy, Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location pleasing. Our staff does a wonderful job assisting guests and offering personal attention. Thank you for making us your hotel of choice, and we look forward to...

Washington, DC
Reviewed 18 May 2013

I travel in and out of Penn Station a lot and this hotel is my favorite choice if I can get it for the right price (under 200). It is one of 3 Hiltons within a few blocks of Penn -- (there's another HGI on W.35th St (betw 5th & 6th Ave) and a Hilton "Fashion Center" on W.26th (betw...

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Helpful?
Thank RCWashington
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear RCWashington, Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel rooms convenient. We also agree that both our location and hotel amenities in every room are ideal. Thank you for staying with...

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 

Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Address: 121 West 28th Street, New York City, NY 10001-6102
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $289 - $642 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Reservation Options:
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#151 Family Hotel in New York City
#195 Romantic Hotel in New York City
#201 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and other travellers.
25 questions
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Questions? Get answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the quieter but you may wait awhile for elevator if high up.”
luxtrvl, 17 Feb 2017 | Read review
“All rooms seem to be the same, I personally prefer a higher floor for better views and a more peaceful stay.”
Shaski, 12 Feb 2017 | Read review
“rooms on the back side are quieter than on the front side”
randyjdc, 21 Jan 2017 | Read review
“Ask for upper floors”
chaimc2015, 4 Jan 2017 | Read review
“Accessibility, location, rooms are good size, clean”
6jareda, 27 Dec 2016 | Read review
5 of 5