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Hilton Garden Inn New York/Manhattan-Chelsea

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Hilton Garden Inn New York\/Manhattan-Chelsea
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1,953 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New York/Manhattan-Chelsea
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Showing 1,701: English reviews
Los Angeles
Reviewed 9 May 2013

I recently stayed here for three nights, and this HGI is fairly typical, but the room is definitely a bit on the small side. However that is pretty standard for most HGI and Hampton Inn in NYC and major cities. The service is definitely the highlight and I am pleasantly surprised that there are porters waiting in the entrance to...

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Helpful?
Thank Adrian L
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Carfield0830, Thank you for taking the time to write a wonderful review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location convenient. We also agree that our location is ideal and located on a beautiful street lined with fresh, seasonal flowers each day. Our...

Rio de Janeiro
Reviewed 8 May 2013

You'd never expect a HGI in NYC to be good, but here it is! Obviously privately managed, the breakfast is batter than at any other HGI I have seen, the facility is clean and attractive. The hotel is tall and very narrow, so it has no suburban feel. The two elevators are always busy and the lobby is tiny. Despite...

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Helpful?
Thank jbcarioca
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Jbcarioca, Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. Our staff does a wonderful job making sure our rooms are very clean and well maintained. Thank you again for your great review, and we hope to see you...

New York City, New York
Reviewed 7 May 2013

We booked a room with two separate beds. The standard of the hotel is pretty low and the two major concerns with regard to our room was that it wasn't spacious and it smelled cigarette smoke. One positive thing is that the hotel has a quite good location, especially if you're visiting Manhattan for the first time and want to...

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Helpful?
1Thank Felippe M
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Felippe M, Thank you for taking the time to share feedback on your recent stay at the Hilton Garden Inn Chelsea. We apologize for the unpleasant cigarette smoke smell you experienced during your stay and we are sorry we were not able to provide you with the quality of services and amenities you deserve. We pride ourselves on having...

Boston, United States
Reviewed 7 May 2013

A clean and comfortable centrally located hotel with good service staff. Unfortunately weekend rates are not really good value at $300/nt. Sunday night, though, was $89/nt which was at the other extreme as a good value.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Edward L
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Edward L, Thank you so much for taking the time to review our hotel. I am glad you had a great experience at the Hilton Garden Inn Chelsea.Our employees do a great job of welcoming and taking good care of our guests,we agree that our value is ideal in NYC. Thank you for staying with us and we look...

Marblehead, Massachusetts
Reviewed 6 May 2013

I was in NY for business and had a bad reaction to some new medicine. The staff at the Hilton Garden Inn treated me So well, they did everything for me, made me feel comfortable, safe, happy and healthy. Everyone from the great doorman who ran all the way down the street to get me a cab, the front desk...

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Helpful?
Thank Authorspurr
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Authorspurr, Thank you for taking the time to write a wonderful review about your stay at the Hilton Garden Inn Chelsea! Our staff does a wonderful job assisting guests and offering personal attention.Thank you for staying with us, and we look forward to welcoming you back to the Hilton Garden Inn Chelsea in the near future! Thank you again...

Monument, Colorado
Reviewed 6 May 2013

The hotel was immaculate, the staff were wonderful, friendly and courteous. The atmosphere was calm and relaxed. The beds are phenomenal! I slept better than I do at home. The hotel and the neighborhood were very quiet, and walking out the front door in the AM to sidewalks covered with flowers from the surrounding shops was magical. I will be...

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Helpful?
Thank Sheila C
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Sheila C, Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel amenities convenient. We also agree that our location is ideal and located on a beautiful street lined with fresh flowers...

Frederick, Maryland
Reviewed 6 May 2013

Terry Chen is a wonderful hotel manager who sets the right standards for all of the hotel staff we encountered. Staff are helpful and friendly. The room was large, clean and reasonably priced. The breakfast omlette was great.

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Helpful?
Thank Lohfly
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Lohfly, Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. Our staff does a wonderful job exceeding expectations. Our full service Great American Grill restaurant makes a great breakfast indeed. Thank you again for your kind words, and we...

Ely, United Kingdom
Reviewed 4 May 2013

Nice hotel - small perfectly formed and near Times Square. If your looking for peace and quiet this isn't the hotel for you. But if simplicity, nice rooms and clean hotel are your thing then book. At the time of writing this 2nd May there was building work going on next door which was noisy. Good Points: location and price,some...

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Thank Superally2007
Los Angeles, United States
Reviewed 2 May 2013

Staff is the best in New York! Hotel is clean, safe and in a great location. We are in New York on a regular basis and it's great to finally have a hotel that handles all of my needs. This is now my hotel of choice when in New York.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tracy G
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Tracy G, Thank you so much for taking the time to review our hotel. We are so pleased you enjoyed your stay with us and found our location convenient. Our employees do a great job of welcoming and taking good care of our guests as well. Thank you for staying with us, and we look forward to welcoming you...

NY, United States
Reviewed 29 April 2013

Hilton Garden Inn - Chelsea, NY. Everything was good except one thing, the room smelled horribly of stale cigarette smoke... The desk attendant was nice when I checked in. I checked in late in the evening and the lobby was secure, always a plus. The concierge out front when I left got a cab for me at a time when...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Billie S
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Billie S, Thank you for taking the time to write a review on your recent stay at the Hilton Garden Inn Chelsea. We apologize for the inconvenient smell you encountered and have shared your comments with our housekeeping team who are actively working on a daily basis to ensure our rooms smell fresh. We hope you will give us...

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 

Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Address: 121 West 28th Street, New York City, NY 10001-6102
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $283 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotwire, Priceline, Hotels.com, Travelocity, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn New York/Manhattan-Chelsea reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#151 Family Hotel in New York City
#195 Romantic Hotel in New York City
#201 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and other travellers.
25 questions
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Questions? Get answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the quieter but you may wait awhile for elevator if high up.”
luxtrvl, 17 Feb 2017 | Read review
“All rooms seem to be the same, I personally prefer a higher floor for better views and a more peaceful stay.”
Shaski, 12 Feb 2017 | Read review
“rooms on the back side are quieter than on the front side”
randyjdc, 21 Jan 2017 | Read review
“Ask for upper floors”
chaimc2015, 4 Jan 2017 | Read review
“Accessibility, location, rooms are good size, clean”
6jareda, 27 Dec 2016 | Read review
5 of 5