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The Empire Hotel

The Empire Hotel

Peeling paint
Traveller (2177)
Room
Room & Suite (773)
The tiny pool
Pool & Beach (81)

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Avg. C$635 /night, 12/12 - 12/13
C$907
per night
C$546
per night
C$184
per night

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About

3.5
#340 of 508 hotels in New York City
4.7 of 5 bubbles
Location
3.6 of 5 bubbles
Rooms
3.6 of 5 bubbles
Value
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.8 of 5 bubbles
Sleep Quality
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 427 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, PJ Clarke’s Restaurant, Rooftop Lounge, Lobby Lounge. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail at the Lobby Lounge.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Patio
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Paid private parking nearby
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Plunge pool
Restaurant
Happy hour
Outdoor dining area
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Classic
Languages Spoken
English

Location

44 West 63rd Street, New York City, NY 10023-7029
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
Teterboro Airport
66th St – Lincoln Center
3 minNew York City Subway
3.5
3.5 of 5 bubbles8,956 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Empire Hotel boasts a prime location favored by guests for its proximity to Lincoln Center and Central Park, complemented by a beautiful lobby and a pleasing overall atmosphere. However, reviewers frequently point out that the charm doesn't extend to the guest rooms, which suffer from issues like poor air conditioning, noise, and cleanliness concerns. While the beds are comfortable, travelers are often disappointed by the additional fees and the lack of amenities such as in-room coffee. The service quality is inconsistent, with some staff members coming across as friendly and others as unresponsive.
Location
Convenient
Atmosphere
Outdated
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Underwhelming

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8,956Reviews172Q+A100Room tips
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Detailed Reviews
nick w wrote a review Jan 2020
Glossop, United Kingdom
3.0 of 5 bubbles
No tea and coffee making facilities in rooms despite what website says or mini bar but get 2 very small complimentary water bottles each morning.
Billed as mid range 3 star hotel but carpets hard and well worn,,low lighting masks some very tired decor posing as "boutique "...in the U.K. This would definitely not pass as a boutique hotel.
Booked in Feb 2019 for new year 2020 asking for them high floor room and a bottle in the room for partners birthday,got neither,told that hotel was too full.
Got 4th floor with a view of the back of the other rooms and a very noisy air con outside that NEVER goes off so take earplugs.
Roof top bar great place to relax but this is NOT part of hotel so no special discounts or treatment. Nice views of the Lincoln centre and broadway.
Good location but be aware if youve never been ,food is very expensive and you have to add tax to everything pls tips.PJ Clarkes bar/restaurant is nice right next to hotel.
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Date of stay: January 2020
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Room Tip: Insist on Highest floor possible and city view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EmpireHotel212, Hotel Manager at The Empire Hotel
Responded Jan 5, 2020
Dear Jenick43, Thank you for choosing the Empire Hotel and for taking your time to provide us with your feedback. I am very sorry for not being able to provide you with a wonderful New Year experience... We are making ways in improving our services for coffee/tea. We do not offer them in rooms, but we do have the Empire Rooftop which is our restaurant and PJ Clarke’s as well who serve coffee and tea. The Rooftop have them available to go. I hope we can provide you with a much better room experience the next time you visit. Our Superior King rooms above have a much better view. Once again, I am very sorry for the trouble you had. Please do not hesitate to contact me anytime. My very best, Leilani
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Sarah P wrote a review Mar 2020
3.0 of 5 bubbles
On arrival we were early so rooms were not ready, however they offered to upgrade our room for free if we wanted to have separate rooms rather than interlocking which was fine as these were ready. Room was OK but needed a bit of updating, especially the bathroom. The main issues were the noise from the road outside and the cold due to poor windows. We had to have the heating on most of the time which made just as much noise as the beeping horns and sirens. We were on the fourth floor. However room was clean and comfortable beds and the staff were polite and helpful.
Hotel was in a great location, 5 minutes from central park and 20 minute walk to times square.
Beware of the residence tax before booking as this is an extra £25 per room/night. This had been included in our holiday booking but basically for us this paid for 2 small bottles of water a day. Ensure to check their website for details of this.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leilani Nocon, Other at The Empire Hotel
Responded Mar 4, 2020
Dear sarahpearce77, Thank you for choosing the Empire Hotel and your feedback - "clean and comfortable beds and the staff were polite and helpful. Hotel was in a great location, 5 minutes from central park and 20 minute walk to times square" Location and people make this place very special. Thank you. I am very sorry for the disappointment you had with the overall room function. Please do not hesitate to contact me directly. We look forward to having you back for a much better visit. My very best, Leilani Hotel Manager LNocon@empirehotelnyc.com
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Abbie W wrote a review Feb 2020
4.0 of 5 bubbles
We recently stayed in The Empire Hotel on a 4 night stay in New York. I was a bit dubious after reading mixed reviews but I can honestly say I can’t fault the hotel. From the helpful lobby staff to the room service, we had an amazing stay. The rooms are generous in size and the beds are amazingly comfy - perfect after a full day of site seeing. The location is perfect, situated only a 1 minute walk from Central Park and you can easily walk into Timesquare in about 15 mins or jump on the underground. As some other reviews state, it can be quite noisy at times with the traffic but where isn’t in New York! The noise didn’t stop us from sleeping or enjoying our stay. Ignore the poor reviews, we loved it and would definitely be recommending to friends and family planning their trips to New York! Thank you for a fabulous stay.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leilani Nocon, Other at The Empire Hotel
Responded Feb 25, 2020
Dear Abbie W, Thank you very much for the fantastic review and recommendation! We are thrilled that we exceeded your expectations and happy to gain another happy guest. Our location and Service truly stand out... Your inspiring feedback has been shared with our team! Apologies for the little noise you encountered but happy to know your sleep was not disturbed and had a comfortable one. Please feel free to contact me anytime. Looking forward to welcoming you back! Very best, Leilani Hotel Manager LNocon@empirehotelnyc.com
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amyheslopx wrote a review Mar 2020
South Shields, United Kingdom
2.0 of 5 bubbles
Absolutely loved my stay here, couldn’t have picked a fault with location / hotel etc until I arrived at the airport realising
my airpods were gone from my bag. i did not check if my airpods were in my bag as they had not been used or left my bag in the whole time i was in NYC.

I contacted the hotel and they weren’t helpful at all - airpods have been removed from Find my iPhone which after speaking to apple support means someone has them and has reset them. Extremely disappointed with the response as they were removed during my stay I would have thought the hotel may have been more helpful.

We 10000% checked everywhere in the room so they were not left at all - checked under the bed and every possible place things could’ve been left.

Very unhappy guest!
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leilani Nocon, Other at The Empire Hotel
Responded Apr 4, 2020
Dear amyheslopx, Thank you for choosing the Empire Hotel and very happy to know that you absolutely loved your stay. I am very sorry for the trouble you had trying to locate your AirPods. Our hotel temporarily closed due to the pandemic and hope that we can try to assist you when we reopen. Hope you are well and keep in touch when we are back. Please feel free to send me your information at LNocon@empirehotelnyc.com. Very best, Leilani Hotel Manager
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jasmine5552020 wrote a review Jan 2020
Brooklyn, New York
2.0 of 5 bubbles
It was terrible air control quality. There is no water given and you’re charged for extra toilet paper. Room smelt of mold and was the size of a shoe closet. $150 refundable deposit on room in case of any damages when everything in the room is worth less than stuff you’d find in a dollar store.
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Date of stay: January 2020
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EmpireHotel212, Hotel Manager at The Empire Hotel
Responded Jan 11, 2020
Dear jasmine5552020, Thank you for choosing the Empire Hotel. I am very sorry for the disappointment you had during your stay. We do provide water included in your Facility Fee, 2 bottles of water daily provided at the front desk, paperless news paper and wifi. I am very sorry you did not receive yours. I am also very sorry for the air conditioning unit in your room. Please feel free to contact me directly. I would love to be able to turn your experience around and hopefully make it better. My very best, Leilani LNocon@empirehotelnyc.com 212.265.7400
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juliemM9826US wrote a review Mar 2020
4.0 of 5 bubbles
If you are traveling to New York to attend concerts at Lincoln Center, the location of the Empire is unbeatable. Staff is friendly and accommodating. Rooms are a little small, but not unexpected for New York. Overall a great value.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leilani Nocon, Other at The Empire Hotel
Responded Mar 22, 2020
Dear juliemM9826US, The Empire Hotel appreciates your kindness... We thank you for your wonderful review. Our location and team members truly make this place a very special one! When we welcome you back, we assure you of a much better room experience.. The Deluxe Rooms are my favorite and for suites, it would be the curved suite or the Living Room Suite! The best views! My very best, Leilani Hotel Manager LNocon@empirehotelnyc.com
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sportingfruit wrote a review Dec 2021
London, United Kingdom
2.0 of 5 bubbles
An Instagram v reality hotel - looks great on the outside & in the lobby, but beyond that it is in need of some serious TLC. The rooms are dated & we had to call reception at 2am for assistance to get some air into the room as it was too hot & the rickety unit was shut off. The view from the room window would have been great if it was clean and the wifi was the worst I’ve used on my travels for years, making the “resort fee” all the more laughable. Furthermore, unlike any other hotel I’ve travelled to across the world, the reception at check out didn’t remind/inform me that I had to pay that “resort fee”, so I’ve just seen it pop up on my credit card bill (that card was holding card for incidentals rather than the one I would pay with given I also incurred a nice non-Sterling charge so thanks for that as well). All in all, this was not the treat I had hoped it would be for my partner. This is hotel is in a superb location and has the possibility to be great, but the fact a number of the lights are out in the Empire Hotel sign sums up how frayed it has become at the edges. A real shame.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Remember the resort fee, don’t expect good wifi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heidi Andrews wrote a review Jul 2023
Hampshire, United Kingdom
3.0 of 5 bubbles
This hotel appears great in the pictures, and whilst the lobby looks grand when you enter it, it basically stops there. This review is positive, but the hotel could be so much better for the money you spend on it and the location.
Staff are friendly and helpful. However, we had a key issue when we arrived. It appears the staff know keys stuggle as they tell you not to put it anywhere near anything electronic. Upon arrival we were given the wrong room number, so late at night we were trying to access a room that wasn't ours. The staff member laughed and gave us the correct room number only for the key not to work (we were just holding it) we went up and down the lifts twice! With no apology
Note: When you check in, staff offer you bottled water (free), take it as there is nothing else in the hotel (other than pre booked roof top bar)
Rooms are basic, spacious, and clean but tired. The aircon unit is cold but so loud that you can barely hear yourself think, let alone talk. In the room, there is a fridge in the wardrobe, a small table iron board, iron, and an umbrella.
Note: There is no safe in the room. This worried us as we had to keep hold of our passports all the time.
The bathroom is clean and has a hair dryer in the cupboard under the sink. The hotel provides toiletries which are nice. The shower has fast raining hot water, and there are plenty of sized towels.
Note: There are no tea or coffee making facilities in the room.
There is no bar in the hotel, no restaurant, or anywhere to get food or drink.
The rooftop bar is lovely but not owed by the hotel and is very expensive. However, of the 3 days we were here, it was closed to private functions.. Not great! The hotel doesn't have any issues with you bringing food and drink back to your room. Starbucks is next door for a nice morning coffee.
The pool is hilarious. The hotel website makes it look so beautiful. It's not! It's very tiny both in length and width, and there are maybe 5 sunbeds. The pool is open from 11 am, and weather permitted. Disabled people could not access this area unless you had access to the service lift.
Overall, we enjoyed our time here but wouldn't return. The location is right next to Central Park and not too far from Times Square.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Holmes, General Manager at The Empire Hotel
Responded Jul 26, 2023
Thank you for your note. We do inform guests to keep their keys away from ceil phones as it does affect the room keys. Regarding amenities, we do have bottled water, gym, a wonderful pool with rooftop deck, etc. We do not have record of the restaurant being closed for 3 days, and our pool deck is open every day. Please visit us again soon. Sincerely, Robert Holmes
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Tim W wrote a review Mar 2020
Guilford, Connecticut
5.0 of 5 bubbles
Located directly across the street from Lincoln Center, the Empire Hotel is a charming, friendly, convenient hotel in the thick of NYC. We were greeted immediately as we drove up, given quick directions to check-in while receiving our pickup ticket for Valet Parking. At check-in, Luis welcomed us, thanked us for coming and asked the reason for our visit. When I explained we were there to see our son's performance at the Met Opera (his first) we we congratulated and he said he'd upgrade us and gave us a room overlooking Lincoln Center Plaza.

Everyone from Bellman to Maid service were friendly and professional.

We will certainly return!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leilani Nocon, Other at The Empire Hotel
Responded Mar 14, 2020
Dear 794timw, It is so wonderful to read reviews like yours... "Charming, friendly, convenient hotel in the thick of NYC" Location is perfect most especially for the Lincoln Center patrons! We are very thankful to have our team, they certainly specialize in service that delights! Luis is commended for his special touch... Thank you for your delightful review and looking forward to having you back! Most sincerely, Leilani Hotel Manaer LNocon@empirehotelnyc.com
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mef7901 wrote a review Feb 2020
Indianapolis, Indiana
3.0 of 5 bubbles
decent size room and a good location. The bathroom was very small but the shower worked well; bed was comfortable; staff offered waters to couple next to us checking in but not us-- I had to ask for water. I did not like that first impression.
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Date of stay: February 2020
Room Tip: good location and a fair price for the room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leilani Nocon, Other at The Empire Hotel
Responded Mar 4, 2020
Dear mef7901, Thank you for choosing the Empire Hotel! I am very sorry for the not so good first impression... We will surely make up for it the next time you visit. Please do not hesitate to contact us directly. Happy to know that you liked the location, the room size, the shower and the comfort of the bed. We hope to be able to provide you a better experience the next time you visit! My very best, Leilani Hotel Manager LNocon@empirehotelnyc.com
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Answer from Heidi Andrews
Hampshire, United Kingdom68 contributions31 helpful votes
No tea or coffee facilities just starbucks on the corner.. Very disappointing hotel for many reasons but location is brilliant
Mark M asked a question Jul 2023
Hamilton, Canada43 contributions15 helpful votes
Can you bring your own drinks to the rooftop patio?
Answer from Carriecas
Fresno, California80 contributions27 helpful votes
I’m not sure. As a guest, they probably can’t stop you, but on the other hand the people who work there are trying to make a living and pay rent, so I’d suggest doing the BYO thing back in your room.
Answer from 911ludmilap
Ocean City, Maryland41 contributions6 helpful votes
Unfortunately I cannot help with the answer. I have no idea. You need to contact the hotel directly.
Answer from Lynne M
Ashford, United Kingdom29 contributions12 helpful votes
The room had space to put in a microwave but we had no use for one. There was a coffee shop on the corner & we were very close to decent amenities. I was able to make a hot drink in my room. I didn’t know the hotel could offer this service
Answer from Robert H
Good day. The pool is open daily, from 11am-7pm, weather permitting. The pool will close on Labor Day.
Bridget C wrote a tip Dec 7
1 contribution
4.0 of 5 bubbles
"There seem to be a lot of private parties in the bar, which means it’s not open to guests during those times."
Read full review
Williamina65 wrote a tip Dec 4
St. Andrews, United Kingdom39 contributions39 helpful votes
4.0 of 5 bubbles
"The hotel does not do breakfast but there is a little diner 5 minutes from the hotel and the breakfast is amazing and you get a discount if you show you're room card "
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Pax_Ex wrote a tip Nov 2024
New York City, New York70 contributions66 helpful votes
1.0 of 5 bubbles
"Stay as high up as possible to avoid the street noise. Or don’t stay here."
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tsheljr wrote a tip Nov 2024
Philadelphia, Pennsylvania1 contribution
5.0 of 5 bubbles
"Very close to the Met. The Smith is a great breakfast place right across the street. No on-site parking but a convenient garage a block away"
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Lisa M wrote a tip Nov 2024
Bad Axe, Michigan11 contributions6 helpful votes
5.0 of 5 bubbles
"The rooftop bar is very busy so make a reservation ahead of time."
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PRICE RANGE
C$232 - C$634 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityLincoln Square / Manhattan
NUMBER OF ROOMS
427
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Empire Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Empire Hotel
Which popular attractions are close to The Empire Hotel?
Nearby attractions include The Metropolitan Opera (0.2 km), Jazz at Lincoln Center (0.3 km), and Lincoln Center for the Performing Arts (0.1 km).
What are some of the property amenities at The Empire Hotel?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Empire Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Empire Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Empire Hotel?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Empire Hotel?
Conveniently located restaurants include Per Se, Jean Georges, and Masseria Dei Vini.
Are there opportunities to exercise at The Empire Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Empire Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Empire Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Empire Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Empire Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (7.1 km), World Trade Center Memorial Foundation (7.1 km), and United Nations Headquarters (2.7 km).
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