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Hotel Riu Plaza New York Times Square

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Traveller (4575)
Room & Suite (1515)
Videos (1)
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About

#119 of 498 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
El Hotel Riu Plaza New York Times Square está situado en el corazón de Manhattan, rodeado de los teatros más famosos de Broadway y a pocos pasos de la emblemática Times Square, conocida en todo el mundo como el símbolo de Nueva York. El aeropuerto internacional John F. Kennedy (JFK) está a unos 26 km. Este hotel es ideal tanto para viajes de ocio como de negocios. Las 647 habitaciones de diseño moderno y elegante decoración con Wi-Fi gratuito ofrecen el máximo confort, y en nuestras 4 elegantes y modernas salas de conferencias podrá organizar con éxito sus eventos y reuniones. También ofrecemos a nuestros huéspedes un restaurante bufé, un bar con bebidas frías y calientes, un quiosco Grab & Go y un gimnasio 24 horas totalmente equipado.
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Property amenities
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Paid wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Taxi service
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Telephone
Refrigerator
Flatscreen TV
VIP room facilities
Bottled water
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:10% off at Riu Plaza Hotels

Location

305 W 46th St, New York City, NY 10036-3810
Hotel Riu Plaza New York Times Square
4.5
4.5 of 5 bubbles6,616 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Hotel Riu Plaza New York Times Square garners mixed reviews, with guests lauding its prime location near Times Square and the comprehensive, though busy, breakfast buffet. While the cleanliness is consistently praised, some guests feel the atmosphere lacks warmth and find the decor dated. Though service is noted as friendly and efficient, opinions on room size and noise vary. Guests appreciate the value of the included breakfast but are wary of hidden fees and question the overall value for money.
Location
Central
Atmosphere
Uninspiring
Rooms
Basic
Value
Reasonable
Cleanliness
Spotless
Noise level
Mixed
Service
Efficient
Amenities
Comprehensive
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6,616Reviews740Q+A100Room tips
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Mack11media digital News wrote a review Yesterday
Bloomfield, New Jersey14 contributions1 helpful vote
This is Ray Mack From Mack11media digital News today I reviewed RIU HOTEL 305 W 46th St, New York, NY 10036 this hotel is extremely state of the art this hotel is huge. Great breakfast I'm going to give you the pros and cons of this hotel. Upon checking, checking is quick easy but not as easy as it says online because it says self-checking but apparently that doesn't work. You still have to check them with staffs. I never knew that you have to have the door key card to power the lights which is kind of cool. Something new I never seen before. I took a nap but before I took a nap I got a phone call from the front desk asking me. Am I okay? No other hotels have ever asked me. Am I okay? Took a nap. Got another phone call asking me. Am I okay? I don't know. Am I okay? Maybe you guys know something I don't know. I'd say we're about to take a nap again. Got a third phone call phone the front desk? Am I okay? I don't know what Stuart these phone calls but it was starting to come a nuisance annoying I don't know what the phone calls about but this place is pretty nice. Comfortable beds. Great view. Not too pricey. I give it a four out of five stars
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Date of stay: April 2024Trip type: Travelled on business
Room Tip: Come hungry to breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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g h wrote a review Aug 2023
Newcastle upon Tyne, United Kingdom111 contributions80 helpful votes
Hotel's Favourite
We had 3 rooms booked for our family trip for my daughters birthday. Request a certain floor and got it and asked for a different room type and got it. Fantastic welcoming service in check in. We booked a junior suite and had access to the lounge which was very welcoming to get bottled water and other supplies. We stayed half board ( altho been told it’s stopping soon at the hotel ) and that was a godsend. To save having to go out looking for meals that people wanted to eat. Buffet in the morning and night was perfect. We had people in our party who had never stayed there before and they also loved it. The breakfast was amazing as usual and loved the mix of going into the main restaurant and quieter one to try different surroundings. The rooms are very clean and great they have shower gel in there for you. I love the gym there too. We will be back I’m sure. Love the place. If going for the first time here, don’t forget a kettle / tea making stuff and my advice would be to buy one in USA for the voltage out there cos the UK ones with adapter plug take ages to boil !!
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Take a kettle and tea/coffee/cups etc.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded Aug 28, 2023
Dear Gheth, Thank you so much for your compliments, our reward is your kind review with the confirmation of a job well done. It was a pleasure to host you. Please visit us again soon! Warmest Regards, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Danielle wrote a review Apr 8
Spennymoor, United Kingdom1 contribution2 helpful votes
This hotel is brilliant and in the best location literally around the corner from Times Square! We had a warm welcome after travelling for 14 hours and the room was fine for us for 4 nights - 2 adults and 2 teens (17 & 13). It’s NYC you aren’t going to get a massive room but we managed fine! Breakfast was great, there was lots of choice and we had it every morning. We were there at 7am on the weekend and around 9am two weekdays and didn’t have to wait but noticed when we were leaving to go out on the weekend that the queue was very long by 8am, so if like us you have things planned get down for breakfast early!! The room was very clean and cleaned each day with plenty of clean towels for the 4 of us. We were only on the 4th floor but never heard a thing from the outside and we all slept really well, the beds were very comfy! One night we couldn’t open the safe and I rang reception and literally within 5 minutes there was a member of staff at our room and sorted the problem immediately! We didn’t use the grab and go or the Fashion bar, but both looked very inviting, we just didn’t have the time. When you walked into the hotel it was immaculate and smelt so lovely! There was always someone cleaning the public areas and they were kept so clean. On departure we went to the desk and they booked us our transfer to Newark and kept out cases whilst we enjoyed our last day. Nothing was a problem during our stay and it felt like our haven whilst in the hustle and bustle of the city! Can’t thank the staff enough we had a brilliant stay!!
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Get down for breakfast for 7am or after 9am if you don’t want to wait.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Director, Owner at Hotel Riu Plaza New York Times Square
Responded 4 days ago
Dear Trip09076487909, It is wonderful to know that you have enjoyed your stay with us so much. It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel. We hope to see you again soon! All the best Yours faithfully, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Noah N wrote a review Apr 7
Uganda5 contributions
+1
The place was so highly super interms of everything, meals , the place was so clean and everybody helps you in a kind way, bedrooms, hot showers and they took me for a city tour in new York I highly recommend the hotel, I traveled alone from my country Uganda Africa but when I reach there , I managed to get friends to hug up with around the city
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Director, Owner at Hotel Riu Plaza New York Times Square
Responded 5 days ago
Dear noahn615, Thank you for your comment, We are really happy to read that you felt at ease with us. We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback. We look forward to your visit to any of our facilities in the near future. Yours faithfully, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike See wrote a review Apr 6
11 contributions2 helpful votes
Stayed here for several nights and the room was quite compact for the price. The hotel is centrally located, which was convenient. Our room lock was quite inconsistent with unlocking and would need several tries to get in. The gym was quite small and minimal too. Would recommend this hotel if you need a central location to serve as a base for day adventures to be out and about as there’s not much to the hotel otherwise.
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Date of stay: November 2023
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Director, Owner at Hotel Riu Plaza New York Times Square
Responded 4 days ago
Dear mkdrgn, We thank you very much for taking the time to leave your outstanding review! It is fantastic to learn you enjoyed your stay. We would like to host you again soon. Wishing you a wonderful day. Kindest Greetings, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tinamaje wrote a review Apr 6
Belfast, United Kingdom15 contributions2 helpful votes
Central location, a few minutes walk to Broadway & Times Square. Rooms very clean and comfortable - no tea/coffee facilities in the room. All staff are incredibly friendly & helpful, especially Brahim at reception, who kindly sorted out a hiccup with our room reservation. Suite reservations include lounge access with water, soft drinks, wine, fruit pots, yogurts, crudités, sandwiches, crisps & peanuts available - only decaffeinated coffee pods unfortunately! The buffet breakfast can be very busy however the queue moves quickly & staff manage the breakfast areas in an efficient & professional manner. Gluten free toast & muffins available. Great choice for a family visit to NYC!
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Suites include lounge access
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Director, Owner at Hotel Riu Plaza New York Times Square
Responded 5 days ago
Dear Tinamaje, Thank you so much for taking the time to review your stay and for the wonderful rating! It was a pleasure to serve you. We hope to have another opportunity to welcome you back in the near future. We look forward to welcoming you with open arms! Yours faithfully, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David W wrote a review Apr 6
1 contribution
Don’t go to this hotel. They charge you £287 for a five night stay and say you’ll get it back after 5 working days. I am still waiting for this money to be returned as of today 6th April 2024. I visited this hotel in February 2024 Read the reviews and it happening to lots of people that stay here. This is fraud. After contacting them many times with the promise it will be paid soon still waiting. Don’t be caught out the hotel. Don’t go there Will keep updated you all on any progress but don’t go there and be ripped off
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Don’t go to this hotel they don’t send back your room deposit Happen a lot and please read...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Director, Owner at Hotel Riu Plaza New York Times Square
Responded 6 days ago
Dear David W, Thank you for taking the time to share with us your thoughts. We sincerely regret that the refund of the deposit takes longer than expected. We hope you will consider returning to allow us to have the opportunity of restoring your faith in our brand and services. Kind Regards, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DPJ88 wrote a review Apr 3
UK2 contributions
A decent enough hotel. As many others have said, the location is good with everything you could possibly need nearby. The reception area and restaurant/breakfast room is nice. Our room was easily the smallest double room we've ever stayed in despite it being an upgraded deluxe room. Only criticism would be that the decor of the hallways and rooms is very 'sterile' / bland with no character whatsoever - e.g whitewashed walls, linoleum floors throughout, etc. But given that being in a safe area in a clean hotel was our priority, it ticked the box.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Director, Owner at Hotel Riu Plaza New York Times Square
Responded 5 days ago
Dear DPJ88, We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall you had a good experience. We are looking forward to hosting you again soon. Best Greetings, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abbicliff wrote a review Mar 2024
Basingstoke, United Kingdom1 contribution1 helpful vote
Great location. Inclusive breakfast was really good. However rooms were quite small. 3 adults in one room was okay but needed to request more towels as only 2 large and 2 small in bathroom second time staying in 12 months as location is excellent
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Review collected in partnership with riu.com
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Director, Owner at Hotel Riu Plaza New York Times Square
Responded 6 days ago
Dear Abbicliff, Thank you so much for your words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back. With our best wishes we remain, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FuzzyDuck wrote a review Mar 2024
5 contributions
Great location. Staff were helpful. We stayed 3 nights, we had complimentary bottles of water in our rooms on the 1st nights, then non there after! Also there're no hot drinks facilities in your room! The rooms themselves were ok. I stayed in a room with my neice and noticed that whilst in the room you could see the person who was showering!! The shower and main room share a frosted glass wall that leaves no room for privacy!
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Plaza New York Times Square
Responded 1 week ago
Dear FuzzyDuck132, We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas. We would like to thank you for having chosen our hotel for your stay. Nevertheless, we will take note of your observations for future arrangements. Hoping to host you again. Best Regards, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$387 - C$634 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Midtown West / Hell's Kitchen / Manhattan
NUMBER OF ROOMS
647
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Riu Plaza New York Times Square - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Riu Plaza New York Times Square
Which popular attractions are close to Hotel Riu Plaza New York Times Square?
Nearby attractions include Broadway (0.3 km), Times Square (0.3 km), and Come From Away (0.2 km).
What are some of the property amenities at Hotel Riu Plaza New York Times Square?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Riu Plaza New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Riu Plaza New York Times Square?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Riu Plaza New York Times Square?
Conveniently located restaurants include Dos Caminos, Los Tacos No. 1, and Sicily.
Are there opportunities to exercise at Hotel Riu Plaza New York Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Riu Plaza New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Plaza New York Times Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Plaza New York Times Square?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Riu Plaza New York Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and Hamilton Park (2.7 km).
Is Hotel Riu Plaza New York Times Square accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.