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Kitano New York

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Kitano New York
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1,118 Reviews from our TripAdvisor Community

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Showing 846: English reviews
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Reviewed 6 days ago NEWvia mobile

From the moment we walked in the door of the Kitano to the afternoon we left, two days later, our experience was wonderful. The staff could not have been friendlier or more accommodating. Our suite was amazing and surprisingly intimate. There was virtually no noise. Room service was exemplary and the food very good. We can't wait to go back.

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Helpful?
Thank Drrosenbloom
Akihiro_Nomura, Manager at Kitano New York, responded to this review

Thank you very much for sharing the fabulous review of your recent stay at The Kitano Hotel New York. We try our best to make the guest stay as comfortable as possible and we are glad to know that we were able to meet your expectations. Again, I gratefully appreciate for the fabulous review and we are looking forward to...

Honolulu, Hawaii
Reviewed 1 week ago NEW

I am a preferred member of Kitano Hotel. Because of this membership, I was able to check in early and was upgraded to a slightly larger room. After getting my keys I headed to my room. I walked in and inside the entry way were two male socks from the previous guest(s). I called the front desk to report this....

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Helpful?
Thank Mari858
Akihiro_Nomura, General Manager at Kitano New York, responded to this review

I sincerely appreciate for your valuable comment that we are communicating with our team further. I am happy to say that we have not had an issue of this kind in our hotel. I would like to reassure you that our housekeeping and engineering departments are vigilant to ensure that our guests are protected to the best of our ability....

Macclesfield, United Kingdom
Reviewed 1 week ago via mobile

We were made up with this fantastic hotel for our honeymoon! Lovely room and bathroom, great view, king size bed was a dream to sleep on, windows were sound proofed so you couldn't hear anything down on the street below. We received complimentary bottle of wine & chocolates with a card wishing us a happy honeymoon. Hotel was also in...

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Helpful?
1Thank ChrisGlossop
Akihiro_Nomura, Manager at Kitano New York, responded to this review

Thank you very much for sharing the excellent review of your recent stay at the Kitano Hotel New York. We are glad to know you chose the Kitano to celebrate your special occasion and we are also glad that your stay met your expectations. Happy Honeymoon and we are looking forward for your next visit to New York. Warmest regards,...

Bangkok, Thailand
Reviewed 1 week ago

We have stayed at the Kitano for many times over the last 15 years. It was wonderful to see Oleg and Glen at the front desk again. We felt like returning home. Our recent stay was a completely surprised to see how they have improved the facilities in the room as well as common area. Our room was equipped with...

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Helpful?
1Thank Samkeith
Akihiro_Nomura, Manager at Kitano New York, responded to this review

Thank you very much for the excellent review of the Kitano Hotel New York. It is an honor that we are your preferred choice when visiting New York adn we are glad to know we have met your expectation. We are trying our best on daily basis to provide the best customer service as much as we can. We are...

Rochester, Minnesota
Reviewed 1 week ago via mobile

Loved this hotel and its location! The rooms were clean (small but typical of NYC). The Japanese restaurant on site was fantastic- highly recommend it. The staff is quiet but courteous- not overly friendly, just reserved. Plan on staying again.

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1Thank manrek
Akihiro_Nomura, Manager at Kitano New York, responded to this review

Thank you very much for your recent stay at the Kitano Hotel New York. We are glad to know you had a fantastic experience at our Japanese restaurant. It is the most traditional and we do serve very good quality and service at our signature restaurant. Again, we gratefully appreciate for sharing the review adnd we are looking forward to...

New Orleans
Reviewed 1 week ago via mobile

I was so pleased with the staff, they were so professional and eager to help. The fancy towel warmer and self wash toilet just added more amazing details. Super cozy and clean. Room service was excellent and they do have american food.

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Helpful?
Thank CiaoBella1209
Akihiro_Nomura, Manager at Kitano New York, responded to this review

Thank you very much for your recent stay at the Kitano Hotel New York and sharing the excellent review. We are gald that our staff service met your expectations, towel warmer and the wash toilet as well. Again, I gratefully appreciate for the excellent review and we are looking forward to serving you once again on your next trip to...

Southern Wales, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed in the Kitano for three nights on our first visit to NYC. It was a perfect choice. The hotel staff are welcoming, friendly and helpful. The room was excellent for a city hotel with a view of the Empire State Building. Breakfast was good. It's really a business's hotel that is perfect for couples visiting the city. In...

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Thank Stephen B
Reviewed 2 weeks ago via mobile

Agree with all of the reviews regarding the staff - very courteous and helpful. That's where the highlights end, unfortunately. Rooms are very dated. Bed and linens were mediocre. Room was small even for NYC and my boss's room smelled of mothballs. I would stay here again, but it wouldn't be anywhere near the top of my list.

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Thank Liza H
Katy, Texas
Reviewed 2 weeks ago

I organized a meeting with our Board of Directors and members of senior management at the Kitano in NYC. The catering and events team (headed by Melissa and included Tania, Mao, Ellen and Gil) is outstanding. They were flexible (which is great for us, as we have lots of last-minute changes), easy to work with, and beyond professional. They were...

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Helpful?
Thank JerseyGirlTX
Akihiro_Nomura, Manager at Kitano New York, responded to this review

Thank you very much for sharing the fabulous review of your recent stay and experince at the Kitano Hotel New York. We are honored and grateful for all the comments and we are glad to know that especially aour staff service met your expectations. Again, I thank you very much for the excellent review and we are looking forward to...

St. Petersburg, Florida
Reviewed 2 weeks ago

We were delighted with the staff and the fact that virtually everything we wanted to see in New York City was within walking distance of the Kitano. The rooms are a bit small, but the beds are very comfortable and have everything you need. It would be nice to have had free Wifi, but we spent most of our time...

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Thank Vinopopos

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Kitano New York

Address: 66 Park Ave, At 38th Street, New York City, NY 10016-3007
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: $372 - $694 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kitano New York 4.5*
Number of rooms: 149
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Also Known As:
Kitano New York Hotel New York City
Kitano New York City
Kitano Hotel New York City
Hotel Style:
#90 Luxury Hotel in New York City
#93 Romantic Hotel in New York City
#138 Family Hotel in New York City
#207 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Kitano New York staff and other travellers.
18 questions
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Newtown, Pennsylvania
2 months ago
Canton, Connecticut
over a year ago
Mumbai (Bombay), India
over a year ago
Lynchburg, Virginia
1 month ago

See all questions (18)

Questions? Get answers from Kitano New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had a view of the Empire State Building, which was a plus!”
Vinopopos, 3 Apr 2017 | Read review
“Some rooms have Empire State Building views - higher is quieter, but sound insulation from traffic is good”
lilywall, 10 Mar 2017 | Read review
“Park Ave side faces elegant church. Quiet location”
nkp, 8 Mar 2017 | Read review
“All rooms are quiet as they have sound-proof windows.”
Adventure Diva, 15 Feb 2017 | Read review
“All rooms have double glazed windows. We had a corner room with great views.”
sandraN68DJ, 13 Feb 2017 | Read review
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