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Hilton New York Grand Central

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Hilton New York Grand Central
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2,292 Reviews from our TripAdvisor Community

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Showing 1,993: English reviews
Chicago, Illinois
Reviewed 8 April 2015

The hotel is well-run and the service staff is outstanding, from bellmen to housekeeping. Kevin in particular at the front desk is wonderful, thoughtful and responsive. I am not a big fan of the lobby renovation and the move to a convenience-store style with a lot of snacks on display. The old bar was much cozier. But the bartenders are...

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Helpful?
Thank J P
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear JP, Thank you for the great review of our property. Kevin is a great asset to our team and works extremely hard and ensuring our guests are always taken care of. We took a chance on our renovation to the lobby and has been raved by many and there are some however like yourself whose tastes preferred the more...

Morganville, New Jersey
Reviewed 8 April 2015

My daughter and I planned a last minute overnight to NYC. We were greeted at the front desk with a big hello, was asked if we needed any dinner recommendations or additional suggestions. Our room was on the 20th floor, we could see the river, not bad for a last minute reservation. the room was very clean and fresh, and...

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Helpful?
Thank R M
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear RM, Thank you for you kind review about our property. I was happy to read you had a great room and enjoyed my recommendation to Cibo as they are a great place for a quick bite as well. I'm happy to see Sunny get mentioned as he works very hard behind the scenes to make sure our lobby looks...

Boston, Massachusetts
Reviewed 8 April 2015

Hotel experience was ok, basically treated as nobody upon arrival, nothing to comment either way about our stay, other than it was adequete. Dissappointed that the hilton price gaurantee took too long to review my alternative quote and did not deliver. Complaints went unanswered :( Towels were old and tattered.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank smasha314
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear smasha314, I am sorry to read that you were not treated better at our property as that is of course not the standard to how we take care of our guests. I will review this with my staff to ensure all of our guests feel welcomed right as they walk through the doors. As for the Hilton Price Guarantee...

Reviewed 7 April 2015 via mobile

Me, my 3 colleagues and our delegates from Turkey visited here for 2 nights. The location of the hotel is so convenient. The breakfast is good. The rooms are spacious and comfy. Building is a little bit old but it's renovated. The bellboy whose name is Chafik was so helpful to us. He helped with the carrying luggages (25 each...

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Helpful?
Thank Cihan A
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Cihan A, Thank you for the great review of our property. We host a lot of UN business in this area and we always look to ensure you are all taken care of. Chafik is a great ambassador for our hotel and goes the extra mile to keep our guests happy. We look forward to seeing you back with...

Reviewed 7 April 2015 via mobile

This is a great hotel! Very clean place and Good service. A gentleman at the front desk named Kevin law was very professional and helpful. Can't wait to tell my coworker about this hotel. Location is great as well.

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Helpful?
Thank AlyssaCeo
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear AlyssaCeo, Your review of our property was greatly appreciated and I was extremely happy to read Kevin was of great help to you. We are 2 short blocks from Grand Central and we would love for you and your coworkers to stay with us. Best Wishes, Paul Schwartz

New York City, New York
Reviewed 7 April 2015

My sister and I stayed in the Hilton Manhattan East over the Easter weekend and all I can say is that it was the best hotel experience I ever had. I strongly recommend it. Location in midtown Manhattan, close to many landmarks and extremely cordial employees. The full American breakfast was so tasty and the room was clean, ideal size...

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Helpful?
Thank Guest1813
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Guest 1813, Thank you for the great review of our property. We are excellently located right on 42nd and 2nd so we offer a close proximity to most NYC attractions. We are only 2 short blocks from Grand Central Station. Our staff is great and we have one of the best breakfast buffets in the city. We would love...

Glasgow, United Kingdom
Reviewed 7 April 2015

My partner and I recently stayed here for a short break and it was our first time to NYC. The location is fantastic as well as the rooms were lovely and clean. All the staff were polite, friendly and welcoming. In particular a staff member Tess was especially helpful. From checking us in with a huge smile to continually greeting...

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Thank amanda760
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear amanda760, Thank you for the great review of our property especially your kind words about Tess. Tess has always done a great job of taking care of our guests and always lets them know where to go for good food and good drinks outside of the property. We would love to have you back with us again soon. Best...

Reviewed 7 April 2015

Very nice hotel with comfortable rooms, very helpfull and nice staff, but it needs mantenance and some updates to enter the 21th century needs: carpets on the floor, windows quality and wc equipment are old. The staff is great except the concierge - 3 times I needed that service but I had to depend on thegood will (thanks for it)...

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Helpful?
Thank Antonio R
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear ajfrainho, Thank you for sending in your feedback of our property. I am happy to see that you enjoyed our team and that you enjoyed our location. Our concierge team is outsourced and are not as adept to handling our guests needs as our Front Desk team is. I thank you for letting me know as I will be...

Atlanta, United States
Reviewed 7 April 2015

small room (very European feeling). 1980's technology for the Heating/Cooling and lights, and they don't work very well. But good location, clean and reasonably quiet. Understaffed, so hard to get the front desk on the phone. Nice lobby, and they have a small bar and nice work area in the lobby.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Robert B
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Robert B, We greatly appreciate your feedback of our property. We are a smaller property and considered an Historic Hotel of America. In our room we use the Crestron lighting system that is attached to the entire room as opposed to each individual light. I am sorry to hear that you had trouble getting assistance from our staff as...

Basking Ridge, New Jersey
Reviewed 6 April 2015 via mobile

My husband and I recently stayed at this hotel for a short getaway. We are in our early 30s and were looking for a nice quiet hotel to relax in while also being close to good restaurants. The hotel is away from the hustle and bustle of the city which we loved. This provided that relaxing ambiance we were looking...

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1Thank NASHNOOSH
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Nashnoosh, Your 5 star review was a true pleasure to read and I'm happy to see Vito took such great care of you during your stay. Vito is a true ambassador for our property and we were happy to see him recognized. We are located in a quieter area of Manhattan but still offer a close location to most...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 

Additional Information about Hilton New York Grand Central

Address: 304 East 42nd Street, New York City, NY 10017-5905
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: $265 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Hotel Style:
#142 Business Hotel in New York City
#180 Romantic Hotel in New York City
#189 Luxury Hotel in New York City
#217 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New York Grand Central staff and other travellers.
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Springfield, Missouri
2 months ago
New York City, New York
4 months ago
4 months ago
Denver, Colorado
3 months ago

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Questions? Get answers from Hilton New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the King Spa Room and remember to always Tip”
 of 5 bubbles WeshouldTravel, 19 Mar 2017 | Read review
“Choose a higher floor so you get a better view”
 of 5 bubbles rs1126, 13 Mar 2017 | Read review
“I saw no good rooms.”
  • Suite bar area no refrigerator!
  • suite sitting area looking toward scarred desk
  • blank wall by sitting area where a picture was removed hardware lett
  • King bed swallowing room
  • Tiny sink area in bath
  • Suite closet in bed room with safe door that would not stay closed
  • sofa in sitting area
  • toilet, bidet, tub from sink
 of 5 bubbles A7454RMjamesc, 12 Mar 2017 | Read review
“Avoid rooms on East 42nd St. due to noise.”
 of 5 bubbles AtlStew, 1 Mar 2017 | Read review
“Superior room was very spacious”
 of 5 bubbles carrier735, 28 Feb 2017 | Read review
5 of 5