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DoubleTree Suites by Hilton Hotel New York City - Times Square

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DoubleTree Suites by Hilton Hotel New York City - Times Square
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7,596 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Suites by Hilton Hotel New York City - Times Square
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Showing 6,759: English reviews
Chicago, Illinois
Reviewed 29 April 2014

I've stayed at this location a couple of times and have to say that the quality of the property continues to slip downward. Their entire lobby is completely torn up due to construction which caused a huge funneling of people to/from both the elevators and front desk. There were extended waits to get in and out of the building. Check-in...

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Helpful?
2Thank DJR1250
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear DJR1250, Thank you so much for staying with us again on your last visit to Manhattan! We are truly sorry for the experience you endured. Please note that this is not the level of service that we provide! We will be reiterating our customer's service policy to our staff! Also, please pardon us as we are making the necessary...

Larose, United States
Reviewed 29 April 2014

Our stay at the Doubletree-Times Square was wonderful. The staff was great and the cookies were awesome!! We visited NYC to celebrate my daughter's 21st birthday and wanted to stay in the middle of all the action. Can't wait to go back!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Pamela C
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Pamela C. Thank you so much for staying with us on your last stay in Manhattan! We are so thrilled that your daughter's 21st Bday celebration was a success! Happy Birthday to your daughter! Thank you so much for your FAB review! We hope to see you soon! Ryan Shafi Operations Manager

Reviewed 29 April 2014

Location is great but difficult to get to by car. Room was very nice with a great view. Concierge service was poor. Restaurant recommendations after the theatre were nothing special. Don't buy 'tickets' for the Empire State Building thru Concierge. They are actually vouchers and you still have to wait in the ticket line. Buy them on-line directly with the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 636marciak
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear 636marciak, Thank you so much for staying with us on your last visit to Manhattan! We are so sorry that missed information was given by our Concierge, we will be sure to reiterate to our Team our customer's policy! We are so happy that you had a nice view! Thank you so much for your review and feedback. We...

Marshfield, Massachusetts
Reviewed 29 April 2014

We stayed at DoubleTree because we wanted to be in Times Square and two rooms are always better than one! The hotel was under construction..everything was temporary.When making the reservation it was stated that the renovation was to be finished by April 25. that was way off!! I would have stayed at the Lexington location had I known that. Reception...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Melanie M
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Melanie M, Thank you so much for staying with us on your last stay in Manhattan! We are so sorry that we did not exceed your expectations. We are happy to let you know that our upgrades will be completed very soon! Also, we are so sorry about your AC. We do have a dedicated customer care line to...

Nottingham
Reviewed 29 April 2014

Stayed here with my Mum, sisters and brother 7th till 10th March 2014. On arrival the reception staff were quite rude, I had previously emailed David (supposedly the guest services manager) months prior to arrival to ask for an upgrade or at least a high floor room as we were celebrating my Mums 50th and my 30th and although he...

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Helpful?
1Thank lauz1
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear lauz1, Thank you so much for staying with us on your last stay in Manhattan! We are so sorry about the experience you have endured on your last stay! This is not the level of service that we provide! We will reiterate our customer's service policy to our Team Members. Also, we are happy to let you know that...

Newton MA
Reviewed 28 April 2014 via mobile

We really appreciate the terrific location in Times Square and the availability of suite rooms large enough to accommodate our family of 5. Despite having stayed here before, we had trouble finding the hotel as no permanent signs on the outside were visible. The lobby is under construction, making it intermittently very congested. We were also surprised to learn that...

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Helpful?
Thank NLF2013
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear NLF2013, Thank you so much for staying with us again on your last trip to Manhattan! We are so happy that you had a great stay! We are so Happy to let you know that all of our upgrades are due to complete very soon! We are confident that you be enticed by the changes! Please come soon! Ryan...

Westwood, Massachusetts
Reviewed 28 April 2014

Have stayed here twice in last year as a family. Great hotel. Staff, and especially the concierge, are friendly and helpful. Location is central yet rooms are quiet and safe. Rooms are of decent size, clean, and come with small refrigerators and a microwave. This makes it easy to accommodate children without breaking the budget. Hotel is child-friendly. Walking distance...

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Helpful?
1Thank John B
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear John B, Thank you so much for staying with us again on our last stay in Manhattan! We are so thrilled that you had a great stay! Thank you so much for mentioning our Staff's helpfulness! Most of all thank you so much for your recommendation! Please come back soon! Ryan Shafi Operations Manager

Tel Aviv, Israel
Reviewed 28 April 2014

Location location location. That's what matters and that's off course the best thing this hotel has to offered. The check in was easy and fast. The staff were very nice. Stayed there 1 night so didn't use any facilities (just the wi-fi I got for free but it's not free if you're not a member of HHoners) The rooms -...

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Helpful?
Thank Offy_b
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Offy_b, Thank you so much for staying with us on your last stay in Manhattan! We are so happy that you had a good stay. Thank you so much for mentioning our nice staff! We hope that you give us another try! Thank you so much for your review! Ryan Shafi Operations Manager

York
Reviewed 28 April 2014

I had to call the hotel on what to do to get to the front desk as the exterior was under construction. I was told my card was on "hold", meaning it would not be charged until checkout. That didn't happen. In fact the room was also charged to another member of my party as she wanted to pay for...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank bakerman65
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear bakerman68, Thank you so much for staying with us on your last stay in Manhattan! We are so sorry that we did not exceed your expectations. We are so sorry for the mix up with your reservation. However, we are happy that yo had a view of the famous Times Square! The scaffolding is completely gone and our lobby...

Lynnfield, Massachusetts
Reviewed 28 April 2014

The hotel was under construction and when I booked on line, there was nothing to indicate how much everything from the dining, bar, lobby area, and fitness room (or lack of it) would be impacted. They had no fitness room on premise (never said this on line), the lobby was tiny, as much of it was under construction. The the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank mpyoungren
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear mpyoungren, Thank you so much for staying with us on your last stay in Manhattan! We are truly sorry about your last experience with us! We are happy to report that all of our upgrades are soon to be completed! Also, we are so sorry that you were not aware about the changes that we are making. We do...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $368 - $739 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Despegar.com, Orbitz and Expedia so you can book your DoubleTree Suites by Hilton Hotel New York City - Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City
Hotel Style:
#70 Business Hotel in New York City
#102 Romantic Hotel in New York City
#110 Family Hotel in New York City
#123 Luxury Hotel in New York City
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Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel New York City - Times Square staff and other travellers.
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Questions? Get answers from DoubleTree Suites by Hilton Hotel New York City - Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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