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Heritage Hotel New York City

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Heritage Hotel New York City
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722 Reviews from our TripAdvisor Community

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Gold Coast, Australia
Reviewed 4 days ago NEW

The hotel is in a fantastic location in easy walking distance to all the major attractions New York has to offer and is literally just around the corner from the Flatiron building. You will need to overlook the quite grubby and dated rooms and the worlds slowest elevators though. The complimentary breakfast was great because it was free but I...

Thank moretonpc
Reviewed 5 days ago NEW

Love staying here.. We come to New York 2 or 3 times a year and have stayed here for the last 4 years. Friendly staff, great location and it just feels like home. We were there for the blizzard of 2017 and flew in eaflier than we had room reservations. No problem. Room made ready and had another great stay....

Thank DempseyZanesville
East Hampton, New York
Reviewed 6 days ago NEWvia mobile

This was my bday overnight trip with my girls. 3 of us. We had a room with 2 double beds. The beds were close together, you couldn't walk between them. You basically had to dive in the bed. The room was so small you couldn't move, the bathroom was the only thing updated. Phone didn't work. If you looking for...

Thank Christine M
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for taking the time to provide feedback following your recent stay with us. Many thanks for highlighting our helpful staff. However, I was sorry to read that you were disappointed with the size of your allocated guest room. Like many of New York hotels, space can be a luxury. However, we have eight different room categories available. I...

Brookville, Pennsylvania
Reviewed 1 week ago NEW

My friends and I chose this hotel because we got a great deal on the price. Pros: The beds were comfortable and the room was clean. Our room was small, but that is to be expected in NYC. We had three single beds which was a nice change. The room had a safe, coffee pot, and refrigerator. The hotel was...

Thank Robin M
Milwaukee, Wisconsin
Reviewed 1 week ago

Room: enjoyed having three twin beds. Sounds weird, but with preteen daughter and teen son, it was a miracle. There were some bites on the daughter the first night, hence the lack of a star, but that ceased after the first night Thank Goodness. Really liked the price, the breakfast, the coffee all the time, and the feel of it....

Thank Jst856
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for choosing to stay with us and for sharing your kind words and wonderful review. It was a pleasure to have looked after your family. We have over eight different rooms type ! I am delighted to read that you found the perfect room. Undeniably, our hotel has great personality and an old world charm. We get visitors...

Reviewed 2 weeks ago

We just had a one night stay in NYC and wanted to be in the Chelsea area for an art show. There are very few reasonable choices for this neighborhood so we felt lucky to be able to come across the Heritage Hotel for a reasonable rate. The hotel is old but you can see recent updates in the lobby...

Thank Kathleen D
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you very much for dedicating some of your time to write such a wonderful and meticulous review. I enjoyed very much reading your delightful highlights about our hotel ambiance, breakfast food, our rooms, location, and the dedication of our wonderful staff. Indeed, we are a great location. Many places of interest are within a short walk of our entrance....

Reviewed 3 weeks ago via mobile

Hotel's location is great, right on Broadway and 5th Avenue and a few minutes walk to ESB and other attractions. There's a SuperMarket just round the corner so you can stock up. There are also Metro stations nearby. We got a room on top floor with amazing view to ESB. Room was clean with a comfortable king size bed. Wifi,...

Thank Thanozr
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for choosing The Heritage Hotel NYC for your recent stay! We appreciate your feedback, both positive and constructive. We take great pride in our personalized service and I’m thrilled to learn that my staff did everything possible to make your stay a superb one. We try to create an atmosphere to allow our guests to feel at “home...

Albany, New York
Reviewed 4 weeks ago

I was fortunate to have found this old charm hotel in NYC for less than $100. I stayed for two nights, and was able to have a restful sleep. The bed was comfortable and the room was very clean. They offer the basic toiletries; hair dryer, and a security deposit box was a welcome amenity, big enough to store your...

1Thank Wandermuses
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your kind words. To read “I'll definitely come back to this hotel” is the ultimate accolade for me as an hotelier. It sounds like you left with some wonderful memories and that makes me feel very satisfied. We appreciate your lovely comments regarding our guest rooms and I will certainly be sharing your review with the team,...

Budapest, Hungary
Reviewed 5 weeks ago

It was absolutely not value for money. We fell into the trap of price but we paid double price with this hotel. The general feeling in this hotel that you are in a completely run-down, shabby place. The only thing we liked about the hotel is the location. It is absolutely in the center walking distance from the Empire State...

Thank JLA68
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your review, we take all guest feedback seriously and evaluate in depth all comments received. We aspire to the highest levels of quality, cleanliness and personalized service. I am therefore very sorry to read this was not the case with your stay. Our housekeeping team work extremely hard, to ensure all areas of the hotel are perfectly...

New York City, New York
Reviewed 14 March 2017

I spend at least 2 months every year in NYC and I normally use another hotel but during my last trip - the past 3 weeks - I decided to try this hotel for the reason that it is close to the Flat Iron place where I had planned many meetings. As soon as we entered the main door we...

Thank IWOL
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Dear Guest, Thank you for taking the time to leave your review although I am disappointed to hear that you did not experience our usually very high standards of customer care. Happy guests are our greatest motivation - we want to be a “home away from home”. We aspire to the highest levels of quality, cleanliness and personalized service. I...

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Staying in Flatiron District

Neighbourhood Profile
Flatiron District
Offering many of city’s best restaurants and shops set amid classic New York architecture, the Flatiron District is no longer under the tourist radar. At 23rd Street is the famous triangular Flatiron Building, which makes a good picture no matter what angle you photograph it from. Be sure to look up at the elegant architecture as you stroll the streets- much of this neighborhood is part of a historic district that was home to many of the city’s most famous department stores at the turn of the century. At the northern end of the neighbourhood, Madison Square Park is best known for being the home of a famous burger shack, but it can also be a quiet refuge to spend an afternoon, and it frequently hosts interesting public art exhibits. In the lower part of the Flatiron District you'll find Union Square, a bustling crossroads at all times of day and night.
Explore this neighbourhood


  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways. ... more   less 

Additional Information about Heritage Hotel New York City

Address: 18 W 25th St, at 5th Avenue, New York City, NY 10010-2703 (Formerly Comfort Inn Chelsea)
Region: United States > New York > New York City > Flatiron District , Manhattan
Price Range: $225 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Hotel New York City 2.5*
Number of rooms: 85
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Also Known As:
Comfort Inn Chelsea Hotel New York City
Chelsea Comfort Inn
Comfort Inn Chelsea New York City
Comfort Inn Chelsea Nyc
Comfort Inn New York City
New York City Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel New York City staff and other travellers.
40 questions
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Mumbai, Maharashtra, India
over a year ago

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Questions? Get answers from Heritage Hotel New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell them what you want. Very eager to please”
DempseyZanesville, 18 Apr 2017 | Read review
“The only rooms with the three twins are in the '02 series, so if you want that scenario, ya gotta deal with noisy early AM trash pickup.”
Jst856, 10 Apr 2017 | Read review
“Great bed for great price!”
Wandermuses, 20 Mar 2017 | Read review
“I would NOT suggest this hotel at all”
JLA68, 19 Mar 2017 | Read review
“find a different hotel”
IWOL, 14 Mar 2017 | Read review
5 of 5