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Crowne Plaza Times Square Manhattan, an IHG Hotel

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Traveller (4244)
Room & Suite (2022)
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About

#367 of 498 hotels in New York City
Location
Cleanliness
Service
Value
Nestled in the heart of Midtown, our hotel puts you directly on Broadway between 48th and 49th Streets at the doorstep of Times Square. Stay steps from the greatest musical theater in the world, surrounded by iconic New York landmarks, top Fortune 500 companies, and the city's best shopping. Perfecting the art of blended travel, our hotel puts you blocks from Central Park, Rockefeller Center, and Radio City Music Hall. When you're not exploring or heading to a meeting, unwind in spacious rooms with all the essentials, including workspaces. Relax, take in the city, and leave the details to us.
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Property amenities
Valet parking
Wifi
Coffee shop
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Paid wifi
Breakfast available
Vending machine
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
On-demand films
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
12,229Reviews357Q+A100Room tips
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Anna Carolina Frade wrote a review Apr 15
3 contributions
Great stay, surprising! The room is spacious and very clean. The bed is comfortable, and the bathroom is excellent. The shower has a powerful stream. All the staff are very polite. The area is a bit chaotic, but the soundproofing of the windows works very well, and the room is quiet. Great location for those using public transportation. The coffee they sell in the lobby is bad, go have coffee somewhere else.
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded yesterday
Annacarolinas110, we're thrilled you enjoyed your stay at Crowne Plaza Times Square Manhattan! It's great to know you appreciated the room's cleanliness, the comfort of our beds, and our excellent bathroom facilities. We're pleased our team members' professionalism exceeded your expectations, and the hotel's location was convenient for public transportation use. We acknowledge your feedback about the coffee in the lobby and invite you to explore our range of other beverage options during your next visit. We look forward to welcoming you back soon. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liam Stopforth wrote a review Feb 2024
Liverpool, England, United Kingdom4 contributions9 helpful votes
Hotel's Favourite
Ignore the negative reviews!! Currently staying at the hotel, checked in 01.02.2024. Check in staff amazing, very friendly and welcoming. Room on the 44th floor, excellent views! Room was a little hot, just turned the heating off and opened the window, no issues at all. Then during the night I put the heating on lowest and the room was perfect. Had a lovely breakfast in the little cafe by the lobby/reception. Wifi, really good and fast. Hotel bar and food, good staff very friendly. Contacted guest services and 4 bottles of water were brought to my room within a few minutes. Again excellent. A big fan of Times Square, its literally on the doorstep along with broadway. Amazing location. Will stay here again. My only negative, Some of the light switches don’t work. However, doesn’t really bother me. But open and honest reviews require positive and negative. :-) (if any)
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Just enjoy your in New York!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from CrowneTSqManhattanGM, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded Feb 3, 2024
Liam, it's heartening to hear you've enjoyed your stay at the Crowne Plaza Times Square Manhattan, especially your comments on our team members and our prime location. It's also wonderful to hear you had satisfactory experiences with breakfast, our Wi-Fi services, and bar amenities. About your comment on the room temperature, we're glad you found a comfortable balance with the heating. Regarding the light switches, we appreciate your honest feedback and will have our maintenance team look into it. Your level of satisfaction indicates that we're on the right path. We truly look forward to welcoming you back on your next trip to New York. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MrsFinn13 wrote a review Apr 13
Costa Adeje, Spain5 contributions1 helpful vote
Central location with fairly decent rooms kept clean daily by the lovely maids however the hotel itself is extremely dated with a need of a refurb. The baths in both rooms had half the enamel peeling off and when this was mentioned to the reception staff we were told it is what it is !!! Was asked for credit card details on arrival which is normal and told if no damage then full refund given to then be told on departure they would be taking $200 for taxes. This was not mentioned prior. As the staff themselves say It is what it is and ideal if you are on a budget. Not sure i would use again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded 3 days ago
It's appreciated that you shared your views. We're glad that you found our location to be central and that the cleanliness of our rooms met your expectations. However, we're sorry to hear that some aspects didn't meet your satisfaction, including the aesthetic condition of the room amenities and the unfortunate misunderstanding regarding the room charges. We truly value your observations, and we assure, they will help in improving guest experiences in the future. Thank you once again, and we hope to have the chance to serve you better in the future. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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motheringingrace wrote a review Apr 12
Franklin, Tennessee37 contributions16 helpful votes
My son is a legal adult. He is a professional dancer and travels frequently for work. He had a reservation in his name, but upon check-in, they would not allow him to check in since he was not 21. Thankfully I was with him, and when I asked the desk agent what they would have done had he been on his own, she told me they would have canceled the reservation and turned him out on his own. When I pointed out that he is a legal adult with a reservation, she told me in NYC they are not legal adults until they are 21. This is not true (google it), but even if it were, federal law trumps state law and the legal adult age is 18. How is this okay and not reverse age discrimination? And DON'T LIE TO ME. I said, so you are saying he's "too young" to check in, but yet you'd turn him out on his own to "do what he had to do." Those were her words. He is a professional. He looks like a professional, and he is extremely well spoken and well mannered. If he checks in and causes a problem, then you have grounds to ask him to leave, but if he's an adult, and following the rules, he should be allowed to stay. She also said if they allowed him to check in and something happened, we could sue them. How can we sue them when he's an adult? We can't, and wouldn't, but if we could, you know what I'd be more inclined to sue over? Kicking out my son onto the streets of NYC at night with nowhere to go. Aside from that, we also chose this venue because they were connected to Open Jar Studio where he was working. She told us they had closed the direct access and he would have to walk around the block. Lastly, the entrance, lobby, and hallways ARE well maintained and safe. The room itself, while being told we were given an upgrade due to the unfortunate age situation, had broken blinds and a cracked sink. The ice maker did not work on our floor. Next time we will choose a different hotel.
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Date of stay: April 2024
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Location
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Trip type: Travelled on business
Room Tip: If a particular amenity is important to you, call to verify they actually have it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Robert D wrote a review Apr 8
Yorkville, Illinois2 contributions2 helpful votes
Still waiting on our COVID refund from 4/2020. Prepaid over $800 for a weekend stay. Got our theater refund within a few weeks. IHG nothing. I get a runaround from IHG corporate. Hotel front desk sends me to a mail box every time. Going on 4 years.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Avoid this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Nikki M wrote a review Apr 8
3 contributions
Friendly welcoming staff, room large with very comfy beds, clean and although tired it was comfortable and plenty of space for 2 people. We did not have the chance to try breakfast but it looked good. Bags were stored the day we left, free of charge, doorman was really helpful in getting us a taxi for airport and making sure we were looked after. Would definitely stay here again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded 1 week ago
NikkiM1656, it's wonderful to read that you appreciated the welcoming ambiance at the Crowne Plaza Times Square Manhattan and found our spacious rooms equipped with comfortable beds to be most accommodating. A clean and restful environment for our guests is certainly our top priority. We're pleased you also found our door colleague helpful in arranging your transportation. Your kind words are surely appreciated and we are thrilled to know that you would choose to stay with us again. For your next visit, we hope you find time to savor our breakfast spread. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Courtney L wrote a review Apr 7
Dublin, Ireland2 contributions2 helpful votes
I have been over charged 1.1k € I had paid everything upfront before arrival and as I was there my card had been charged twice and I have been trying since January to contact this hotel and it’s April now and I still can not get in contact for a refund I have asked upon check out why I’ve been overcharged and they did not know
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: I had been here a few times and won’t be back due to being left feeling scammed from this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mathew G wrote a review Apr 7
Leicester, United Kingdom1 contribution
Great location, but zero hot water, no information on gym, long distance calls on check in, complained to receptionist about not having hot water and it was overlooked and nothing done about it. And only informed about resort tax on check out, not happy about how IHG went about their buisness
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled with family
Room Tip: Drug dealers outside main door offering cocaine
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded 1 week ago
Mathew, it's disheartening to learn that your stay didn't live up to your expectations. We always aim to provide accurate details about available amenities and fees on arrival, and it seems we missed the mark during your stay. We appreciate your feedback about the temperature of the water and the need for improved communication. Rest assured, this is not reflective of the high standards we aim to uphold. We hope to reassure you of our commitment to guest satisfaction in the future. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leorah E wrote a review Mar 2024
Tel Aviv, Israel87 contributions34 helpful votes
Currently staying at hotel, 3 people in the room. Their accommodation for that is a king size bed and a pullout sofa, or two queen size beds that do not suit 2 grownups. So the room is crowded with beds because I chose first option. Water in shower not hot enough in the evening. There is a base for kettle but no kettle so all these coffee and tea bags have to just lie there. No fridge in room. The toilette is the worst it does not flush the waste properly. No toilette brush. The carpet is shabby and the whole place has a shabby feel to it. The gym is in a different building. The service, if you need anything done, is really bad. Expect to call 6 times and wait several hours before it’s done. I gave 3 stars for the location which is great. I stayed here 10 years ago it was totally different.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded 2 weeks ago
We're sorry to hear about the inconveniences you encountered during your stay, centered around the bed setup and bathroom facilities. We acknowledge your concerns about our tea and coffee amenities and your room's overall feel. We're always working on ways to enhance our guest facilities and your feedback is valuable in this. It's disheartening to learn about the delays you experienced with our service; this isn't the norm we aim for. We appreciate you highlighting our location and we promise your next stay will align closer with what you enjoyed 10 years ago. Warm regards, Alex K. Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ueda Gruda wrote a review Mar 2024
1 contribution1 helpful vote
I booked this hotel thru IHG and I never received back the Security Deposit. They charged the security deposit thru the IHG Website and I did call them and they promised that they will refund the money - it's been 1 month and nothing has been refunded. Never again on IHG.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip: The sheets were sort of wet not fully dry.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Times Square Manhattan, an IHG Hotel
Responded 5 days ago
Hi uedag2024, Thank you for choosing to stay at the Crowne Plaza Times Square Manhattan and for sharing your experience. We appreciate you choosing IHG Hotels and Resorts for your travel needs. We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the issues you encountered. I have alerted the hotel management about what happened so they can take the necessary actions to avoid similar concerns in the future. I have also sent a private message to obtain more details about your stay. We look forward to having the opportunity to share a more positive experience in the future. Best regards, Rosh D. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$299 - C$575 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza times square manhattan hotel new york city, crowne plaza hotel manhattan, crowne plaza new york city
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
795
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Crowne Plaza Times Square Manhattan, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Crowne Plaza Times Square Manhattan, an IHG Hotel
Which popular attractions are close to Crowne Plaza Times Square Manhattan, an IHG Hotel?
Nearby attractions include Broadway (0.3 km), Times Square (0.2 km), and Come From Away (0.3 km).
What are some of the property amenities at Crowne Plaza Times Square Manhattan, an IHG Hotel?
Some of the more popular amenities offered include room service, a business centre, and meeting rooms.
What food & drink options are available at Crowne Plaza Times Square Manhattan, an IHG Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Crowne Plaza Times Square Manhattan, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Times Square Manhattan, an IHG Hotel?
Conveniently located restaurants include Angelina Bakery Times Square, Dos Caminos, and La Grande Boucherie.
Are any cleaning services offered at Crowne Plaza Times Square Manhattan, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Times Square Manhattan, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Times Square Manhattan, an IHG Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.9 km), World Trade Center Memorial Foundation (5.9 km), and Hamilton Park (2.9 km).
Is Crowne Plaza Times Square Manhattan, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.