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Crowne Plaza Times Square Manhattan

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Overview
  • Excellent48%
  • Very good34%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“times square”(2,481 reviews)
“sandra esp”(118 reviews)
“vicky martin”(109 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,248)
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11 - 15 of 7,878 reviews
Reviewed 4 days ago via mobile

The hotel has great location, right in the center Times Square. The rooms and washrooms are decently big size considering its New York. Now coming to the front office reception. The entrance to the hotel is dark and dingy with black curtains on the ground...More

2  Thank Rashmi B
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square ManhattanResponded 3 days ago

Thank you for the feedback, Rashmi. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our central location, it's unfortunate our front desk service didn't exceed your expectations. We strive to ensure our guests have a...More

Reviewed 4 days ago

I travel rather frequently in Asia but rarely to the US, so my expectations are different and my opinion below are based on my experiences with hotels in Asia. At the same time, the price of the Crowne Plaza Times Square hotel is easily 2-3...More

Thank Deinococc
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square ManhattanResponded 3 days ago

Thank you for the feedback, Deinococc. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our location and that your room was properly refreshed, it's unfortunate that you noticed a decline in the quality of our...More

Reviewed 4 days ago via mobile

The rooms aren’t large, bathroom was tiny, but we didn’t care, when in nyc you go out... we were on 32nd floor with Times Square view, probably would pay for upgrade again didn’t really spend time to appreciate it. But our room was quiet, pretty...More

Thank Brian M
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square ManhattanResponded 3 days ago

Thank you for taking the time to share your review with us, Brian. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to...More

Reviewed 5 days ago

I've stayed in a couple other hotels on Times Square before in New York and this is by far my favorite. It's in a perfect location. The staff is very professional and welcoming. And the room is spacious, clean, and comfortable. I will definitely be...More

Thank Na L
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square ManhattanResponded 4 days ago

Thanks for the excellent review, Na! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location and welcoming service as well as our comfortable rooms. That's...More

Reviewed 5 days ago via mobile

  My husband and I visit the hotel numerous times throughout the year and would not stay anywhere else. From the moment you walk in, you are greeted and made to feel welcome and at home. It is very obvious that Mr. Harris leads his...More

Thank Tanya C
Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square ManhattanResponded 4 days ago

Thanks for the glowing review, Tanya! It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our delicious cuisine and comfortable bedding, but also our outstanding service! Your praise lets us know we're doing...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Internet
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Indoor pool
Details
Price range
US$231 - US$496 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#79 Family Hotel in New York City
#92 Romantic Hotel in New York City
#145 Business Hotel in New York City
#161 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$231 - US$496 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#79 Family Hotel in New York City
#92 Romantic Hotel in New York City
#145 Business Hotel in New York City
#161 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3141)
Room & Suite (1363)
Dining (101)
Pool & Beach (14)
Amenities (11)
Business Centre & Event Rooms (10)
Family and Play Areas (4)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Prateek S
10 April 2018|
AnswerShow all 3 answers
Response from albaybel | Reviewed this property |
Your best bet is to contact the hotel directly. Between the booking sight you use and the different rate packages that are available, there are just too many variables to really help you. It's a great hotel. Good luck!
1
Vote
Prateek S
10 April 2018|
AnswerShow all 2 answers
Response from Garth R | Property representative |
Thank you for choosing to stay with us. The 14.75% state and local taxes in addition to the $3.50 daily tax are mandatory fees that are charged through all booking channels. The same pricing is sent out through all... More
0
Votes
Michael F
6 April 2018|
AnswerShow all 2 answers
Response from texas2a | Reviewed this property |
We paid for a car to airport. I would call the hotel directly as I am unaware of a shuttle. That’s not to say they don’t have one.
0
Votes
Room Tips
"If you are looking for a certain view, ask for it (e.g., View of Hudson from higher up room")."
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"Join the IHG Rewards Club and quickly become "Elite Gold" for lots of perks, like VIP check-in..."
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"Ask for a Times Square View if you can get it."
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"Beware of thin-walled rooms!!!"
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