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Crowne Plaza Times Square Manhattan

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Crowne Plaza Times Square Manhattan
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9,181 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Times Square Manhattan
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Showing 7,029: English reviews
Reviewed 11 September 2014

Spending 3 days at the hotel with my family and I am loving the time. Mostly because of the way we have been treated. Donald Mei was excellent in welcoming us with a very warm smile and approach. The hotel itself is close too the center and is clean and quiet. Loving the experience.

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Helpful?
Thank Jacira D
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Jacira, Thanks for staying with us! Hope your stay is going well! Donald will be so happy to hear about your stay and how it's going. Be sure to stop by and let him know as well! Have lots of fun and enjoy! All the best, Geoffrey Mills Managing Director

Saint Albert, Alberta, Canada
Reviewed 11 September 2014

I found that this location is great for travelors that are new to Times Square as it is very easy to locate areas. It is close to the theatres, but can be very busy. The staff is helpful and Vicky Martin spent alot of time with me on my questions.

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Helpful?
Thank Marla G
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Marla! Thanks for the review. We appreciate that you took the time out to review our property. Vicky will be pleased to hear that she was able to help you with all your questions. I'm sure she didn't mind. I'm so happy to hear you enjoyed our location, it can get too busy for some. We hope you'll be...

Basking Ridge
Reviewed 11 September 2014

I did not want to get up this morning - I was in an ULTRA-comfortable bed with a nest of pillows. This was our second overnight trip to NYC in just a week - pretty good for not having gone in years! We had tickets for Matilda, which we enjoyed immensely. I'll confess, we were hoping for a last minute...

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Helpful?
Thank trvel4fun
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello trvel4fun, Thanks for the wonderful review! We're glad you had a great time. Thank you for being so understanding! We try our best to accommodate our guests and sometimes we will be short of certain types of rooms. Guests such as yourself make our day! I guarantee it. Thanks! All the best, Fatena Q. Williams Front Office Director

Two Rivers, Wisconsin
Reviewed 11 September 2014

Just returned from a weekend visit to Manhattan and stayed at the Crowne Plaza. Could not have asked for a more relaxing location. Great accommodations and service. Transportation provided from the Hotel. Location was great to access the subway or walk anywhere. Shopping was great and easy to access. Can't wait to return.

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Helpful?
Thank Scott S
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Scott! Thanks for the great review! We're glad everything was to your liking and we hope you'll be considering us for all future stays. Also, we do offer transportation from the hotel but for a fee. Just wanted to make that clear for potential guests. Regards, Geoffrey Mills Managing Director

Greymouth, New Zealand
Reviewed 10 September 2014

You couldn't get any closer to the Centre of the action if you tried. An amazing Location with theatres, restaurants, Central Park, museums, art galleries, street entertainment - an amazing place. Our room at the Crown Plaza was clean, spacious and quiet. The servicing of our room was immaculate. We didn't eat there - too many choices in the immediate...

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Helpful?
Thank Robin H
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Robin, Thanks for the review. We're glad you enjoyed your stay with us. We also hope you got to see some of the many Broadway shows available in the vicinity. Thanks again for staying with us and we hope to see you again soon! Regards, Fatena Q. Williams Front Office Director

Los Angeles
Reviewed 10 September 2014

I've stayed off and on at this property for many years, and have always enjoyed it. When I checked in there was clearly a problem with the customer in front of me not having complete information about his reservation, and the agent was very patient and helpful. This backed up my check-in and when they realized it, another agent came...

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Helpful?
Thank David52555
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi David52555, Thanks for the review! We're so glad to hear about your stay! I'm glad you didn't have to wait too long to get checked in. Jason is great! We love him. We can't wait to have you back! Have a great day! Regards, Geoffrey Mills Managing Director

Birmingham, United Kingdom
Reviewed 10 September 2014

arrived before the 3 pm check in, staff bored looking and unwelcoming . Bellboy however was more polite but diidn't hang around for a tip which i was about to give. Room great, fabulous view, clean quiet (ish) great air con,comfy bed. We stayed for a week and on two occasions on returning to our room at 4-30 ish ,room...

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2Thank kitcat07
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello, Thank you for the review. We're happy to hear about your experience with our rooms and public space and very sorry to hear about our staff. As I've mentioned before in other reviews, we're always busy and sometimes overwhelmed but we're in the hospitality business and sometimes a smile goes a long way regardless of circumstance. We're better than...

Orange County, CA
Reviewed 9 September 2014

My company does a lot of business with this property and so I was a bit surprised when I was acknowledged as a corporate guest and yet treated poorly. I had arrived later in the evening, something like 11pm, and the front desk was totally abandoned. In fact, the only people that we'd seen were the doormen (who are on...

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3Thank savetheredheads
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello savetheredheads, Thanks so much for your review. It's great that we have guests such as yourself that are eager to share their stories with us. Good or bad, they help us. We take your reviews and we discuss with members that have been mentioned in negative reviews and we commend the ones in positive reviews. Obviously, something is amiss...

Canton, Georgia
Reviewed 9 September 2014

Large family trip, 5 rooms. We had prepaid rooms because we were arriving late,but when we got there the rooms were not available. It took us about a half hour to check in and some of the rooms did not have a view of Times Square (we paid in advance for rooms with a view). The desk person said we...

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Helpful?
4Thank Terry B
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Terry, Let me start by saying thank you for your time in reviewing our property. We can understand your frustration with the many issues you've faced. I am not only disheartened but disappointed that you weren't able to enjoy your stay with us. I'll be forwarding your comment to our Front Office Director and Food and Beverage Director. If...

Melbourne, Australia
Reviewed 8 September 2014

I have no complaints with this hotel. The location is great, the rooms were clean and quiet. Housekeeping forgot to give us towels and a shower cap one morning so I had to call up that evening and make a request for these. We paid for a times square view room and ended up on the 33rd floor with a...

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Helpful?
2Thank Nicole C
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Nicole! Thank you for reviewing our property. We are glad to hear everything was to your liking. We hope you'll visit us again soon! The Times Square view is pretty great but next time you should try our Hudson River Views! They're my favorite! Have a great day! Regards, Fatena Q. Williams Front Office Director

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $343 - $650 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#95 Romantic Hotel in New York City
#140 Luxury Hotel in New York City
#150 Business Hotel in New York City
#158 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Times Square Manhattan staff and other travellers.
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Manchester, United Kingdom

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Questions? Get answers from Crowne Plaza Times Square Manhattan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner view rooms offer great views of Times Square”
BristolLizard, 29 Apr 2017 | Read review
“we stayed on the 29th floor, graet view.”
davidhF1252DY, 29 Apr 2017 | Read review
“avoid this hotel”
hlsc, 28 Apr 2017 | Read review
“High floor overlooking Broadway or River would be best”
richardmL8862VK, 28 Apr 2017 | Read review
“Ask for rooms that face Time Square (although ours partly did)”
  • Beautiful, clean and amazing views
  • Beautiful, clean and amazing views
722MelissaB, 26 Apr 2017 | Read review
5 of 5