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Doubletree Hotel Metropolitan - New York City

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4,425 Reviews from our TripAdvisor Community

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Showing 3,696: English reviews
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Reviewed today NEW

My wife and I stay here a lot and I booked a trip that was during our anniversary. The staff knew we were coming and went totally over the top, decorating our room. There were roses and rose petals, everywhere. Banners on the walls had happy anniversary, 35 years together, and more. There were towel animals, champagne and chocolate covered...

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Helpful?
Thank Joe P
HOTEL’S FAVOURITE REVIEW
Reviewed 25 February 2017

Chose this hotel as it was cheapest and location looked good.had never been to new york before so didnt know what to expect.the location was very good.subway station right next to hotel.grande central is a short walk away.didnt eat in the hotel as it was about $32 for a breakfast but there is a mcdonals at the street at the...

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2Thank Clare T
About Hotel's Favourite Review
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 5/5 review, Clare! We're delighted to hear that you had an amazing stay with us! It's wonderful that you enjoyed our central location and proximity to many exciting attractions! We're also very pleased that you enjoyed your room and we hope everything was comfortable for you. We're looking forward to your next stay with us for another...

New Haven, Connecticut
Reviewed yesterday NEW

We were on the 10th floor. When we walked into the room it was 75 degrees. When we checked the thermostat it had been set on 89 degrees. When we turned it down, we realized that it was blowing almost no air. 20 minutes later it was 75 degrees. We stopped by the front desk on our way out and...

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Thank bethinnewhaven
Winchester, Virginia
Reviewed 2 days ago NEW

This hotel room was actually larger than others we have had in the city. But you have to expect small rooms in NYC. The staff was very friendly. The beds were comfortable. Parking is very expensive, but again NYC. You have to pay to store your bags 2 dollars each bag. Bar is open at night. No breakfast included. Right...

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Helpful?
1Thank Susan S
ireland
Reviewed 2 days ago NEWvia mobile

We stayed here for 10 nights. Found the staff to be very friendly. The room was clean and quite large overall. The bed was extremely comfortable. I also used the gym. It was fantastic. The only negatives - we found the breakfast menu to be quite expensive. As a result we dined elsewhere during our stay. There is only free...

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1Thank nmcl2015
Reviewed 3 days ago NEWvia mobile

I stayed at Doubletree at 569 Lexington Ave, NYC. I got bed bug bites on my legs. After I contact hotel management, they were telling me that there is no bed bugs in that room. The fact is I GOT bed bug bites that confirmed by a dermatologist. I also contact their corporation customer care, they told me to go...

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Thank Annie133238
Newburgh, New York
Reviewed 3 days ago NEW

stayed one night at this hotel and will never return. My suite was worn and tired- no mini bar, no coffee machine in the room and oh by the way, no room service. Hardly worth paying the price. Even trying to leave was terrible- took them over an hour to have my car brought up after valeting it. If you...

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Helpful?
Thank Dick B
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, Dick. We're disappointed your time with us was less than ideal. We strive to offer quality service and convenience for our guests. We regret that we couldn't exceed your expectations. We'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

Los Angeles, California
Reviewed 5 days ago NEW

We were told we'd have 2 queen beds - there were two double beds (smaller). The room smelled musty/mildewy - and this was on the HiltonHonors floor. The A/C was broken for half of our stay. Food is low end. When I tried to give feedback, the HiltonHonors desk person literally gave me the hand and told me to go...

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2Thank mds80345
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us...

Reviewed 5 days ago NEW

Consider remodeling and refurnish this hotel. Retrain employees to know how to offer excellent customer service. A/C does not work, facilities look old. Bathrooms are not in appearance for a Hilton Hotel. Do something to maintain Hilton standards. Rooms are noisy and carpet is old and dirty. Food was not of quality.

Review collected in partnership with DoubleTree by Hilton
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1Thank Nancy G
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate your feedback, Nancy. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another...

Epsom
Reviewed 5 days ago NEW

My husband and I stayed here for 4 nights on a BA holiday. We arrived and although it was busy at check in we didn't need to wait long. The lady who checked us in was beyond rude. Didn't even look up from her computer. No welcoming smile, nothing. My question to the manager would be, why would you employ...

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Helpful?
1Thank Charlotte D
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate your feedback, Charlotte. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to have you back again in the future to share a more positive experience with you.

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $248 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#199 Luxury Hotel in New York City
#226 Family Hotel in New York City
#235 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get even numbered rooms, for 51st street view”
34joep, 24 Apr 2017 | Read review
“decent location, east to get to NYC attractions”
EeeeBeee1, 17 Apr 2017 | Read review
“choose the bottoms floors with a front of the hotel room”
footballgal13, 4 Apr 2017 | Read review
“it is an old building so walls/doors are thin, ask for a quieter room if you plan to sleep in as staff can be noisy in the am”
cd2015400, 29 Mar 2017 | Read review
“Third floor was great and room was spacious room 318”
andrenem_12, 25 Mar 2017 | Read review
5 of 5