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Doubletree Hotel Metropolitan - New York City

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4,356 Reviews from our TripAdvisor Community

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Showing 3,633: English reviews
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Falkirk District, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed here for 4days, rooms are lovely, got clean towels everyday, the situation of the area is great as it's in walking distance to nearly everything you want to see, only let down was the staff, don't know if it was they were really busy but they were very blunt, not friendly except for the housekeeping staff, wasn't in the...

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Helpful?
Thank Elizabeth D
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the great rating, Elizabeth! We are very pleased to hear about the wonderful experience that we were able to share with you! Providing fun and comfortable stays is always our highest priority. We hope you plan on staying with us again soon! We'd love to have you back. Thanks again, Elizabeth! Have a lovely day!

Philadelphia burbs
HOTEL’S FAVOURITE REVIEW
Reviewed 20 February 2017

It takes a lot for me to give a five star review but, well, a family trip to NYC for President's Day just went that well. And the hotel, while not a five star facility, fulfilled its requirements and then some for our trip. Stayed two nights with family - two adults two kids - in a suite room. Yeah,...

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Helpful?
3Thank bostonpike
About Hotel's Favourite Review
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the perfect rating! Providing high-quality experiences for all of our guests is something we always strive for. It is great to hear about the wonderful experience we were able to share with you! We would look forward to hosting you again in the future! Thanks again, and have a wonderful day!

Cleveland, United States
Reviewed 2 days ago NEW

Our family was going to NYC for Spring break and when I asked for hotel recs this one won. And so it should. It is the best location! We had easy subway/train access, could walk to lots of places etc. Never having stayed in a hotel here (only been to the city for a day at a time) I had...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Marcie L
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the great rating, Marcie! Providing a fun and comfortable stay is always our highest priority. We are very pleased to see that you enjoyed staying with us! We hope you are already planning your next visit! We'd love to have you back soon! Thanks again, Marcie! Have a fantastic day!

Reviewed 2 days ago NEW

Upon checking in to a junior suite, we discovered someone's dirty clothing in the room and a dirty washcloth in the shower. Totally disgusting and they didn't even change our room or send a cleaning person to attend to it! I'm disgusted and NEVER going back!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 267triciah
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for taking the time to submit this feedback. We are always working very hard to provide the best experiences for all of our guests. It is unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward. We hope you will give us another opportunity...

ballymena
Reviewed 4 days ago NEW

This hotel is central to everything if u can't walk to most things then use the subway, it's cheap. It's the only thing that is cheap in this city. The hotel check in was quick and efficient and we were given scrumptious warm cookies with our key cards ..only negative I would say is the bathroom is tiny and sink...

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Helpful?
1Thank andrene m
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the perfect rating, Andrene! We are very pleased to hear about the wonderful experience that we were able to share with you! Providing fun and comfortable stays is always our highest priority. We hope you plan on staying with us again soon! We'd love to have you back. Thanks again, Andrene! Have a great day!

Abidjan
Reviewed 5 days ago NEW

I love that hotel is well placed by the Metro. I was met by the Blizzard shutdown of March 2017 there so I had me a whole day staying in the room which hardly happens. I love the flush mechanism of the toilet. Fast, economic with water. What I found weird was the no-cash policy. On check in, I was...

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Helpful?
1Thank NnennaWestAfrica
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We appreciate the feedback. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We regret your inconvenience and the challenges you had with our check in/out policy. We'll address your concerns with our team moving forward. We look forward to hosting...

Salem, Massachusetts
Reviewed 6 days ago NEW

Stayed here for the St Patrick's Day parade and festivities. Staff was very friendly and I was most excited about getting a great rate as we all know NYC is super expensive. I always seem to have great luck at Doubletree. We were fortunate to be able to check in early since we arrived way before check-in time. The room...

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Helpful?
1Thank angela3481
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the outstanding review, Angela! We're delighted your experience with us was so wonderful! We endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing...

Boston, Massachusetts
Reviewed 1 week ago

I stay at this Hilton Doubletree about a dozen times a year for business. It is a great value compared to other Hilton NYC properties, offering solid accommodations and easy access to most parts of Manhattan. The rooms can sometimes be noisy -- kids seem to love to run the long hallways and adults occasionally like to engage in late...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Steve W
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4-star rating and review, Steve! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next time. Have a lovely...

Chicago, Illinois
Reviewed 1 week ago

I have stayed at this Doubletree several times. It's an old building in New York that gets a lot of turnover, so keep that in mind. These aren't new rooms. But the service is very good and any issue I have ever had (which is not often and if so, minor) has been handled quickly. Location is great and if...

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Helpful?
1Thank Gisele G
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4-star rating and review, Gisele! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We're delighted our team made you feel so welcome and assisted you in any way. Karen...

Reviewed 1 week ago via mobile

I was over charged for my hotel by double the amount I was to pay still waiting to be refunded.,Also left my prescription glasses behind when I checked out when I came back the house keeper never handed them in.,Staff treated me disgracefully

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Helpful?
Thank Trisha K
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, Trisha. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We regret that our team didn't go above and beyond to assist you or accommodate your needs. We hold ourselves to a higher standard and...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $240 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#195 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor was great and room was spacious room 318”
 of 5 bubbles andrenem_12, 25 Mar 2017 | Read review
“Hilton honours members seem to have dedicated floors”
 of 5 bubbles SeanMacWarwickshire, 19 Mar 2017 | Read review
“Odd number on 14th floor had little outside noise--a few sirens at most.”
 of 5 bubbles Metwo3, 18 Mar 2017 | Read review
“Try to get a high Floor as close to Lexington Avenue as possible to be away from the jackhammer noise”
 of 5 bubbles Stonesteps, 16 Mar 2017 | Read review
“Email a week before to see if they have any upgrades or rooms on a higher floor”
 of 5 bubbles 777kw, 14 Mar 2017 | Read review
5 of 5