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Doubletree Hotel Metropolitan - New York City

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4,429 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,700: English reviews
Niterói, Rio de Janeiro, Brazil
Reviewed 7 December 2014

My colleague and I were in a short business trip (3 days), so we needed to rest whenever possible. We were received by Vicki, who gave us not only an early check-in after a long flight, but also choose a quiet room for us, for which we're very grateful. We also got complimentary discounts at several restaurants, but unfortunately didn't...

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1Thank Elisabete C
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Elisabete C: We are happy to hear you enjoyed your stay with us. Thank you for your great comments and feedback, as well as, your kind words for Vicki. We hope to see you again! Best Regards, Kim Ng, Guest Experience Manager

Birmingham, United Kingdom
Reviewed 7 December 2014

Just came back from New York and stayed here for 4 nights with my partner......the location of the hotel was great....short walk to 5th avenue and Central Park and about half hour walk to Times Square....rockerfella centre was about 5-10 mins walk....all staff we're very polite and helpful especially at check in as soon as we arrived...food at hotel was...

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Thank Kevin W
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Kevin W: It is great to hear you enjoyed your stay with us and our beautiful city! Unfortunately, we do not provide a mini-bar or coffee maker in our rooms. We do offer a breakfast restaurant and room service. Plus, there are plenty of eateries nearby the hotel. We look forward to welcoming you back again! Best Regards, Kim...

Belmar N.J.
Reviewed 7 December 2014

we stayed here again for a second time recently and were very disappointed. Our room,at a rate of $359, was supposedly remodeled. First, the bathroom door would not shut right, and was completely out of alignment. It looked like the original door, which had a thick coat of paint on it. There were ugly silver metal hinges mounted on the...

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Thank jpendejo
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear jpendejo: We do apologize for your inconveniences experienced with your disappointing stay. All of your concerns will be reviewed and addressed with our team to better our services. Your comments and feedback are very much appreciated. Best Regards, Kim Ng, Guest Experience Manager

Reviewed 6 December 2014

My wife and I checked in on November 25, 2014. We took a taxi from the airport. The doorman has another guest waiting on a taxi so he did not greet us right away, but opened the door for the guest to get in the taxi; he helped us to get our bag but did not seem interested and had...

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Thank wellnessdoc
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear wellnessdoc: We do apologize for the lack of hospitality you received during your stay with us. Your comments and feedback are appreciated and will be addressed with the team to better our services. Best Regards, Kim Ng, Guest Experience Manager

birmingham
Reviewed 5 December 2014 via mobile

I was a little worried about staying here after reading some of the comments. I think your view depends on how much you pay we paid less than £100 per night and we thought this was a great deal. We stayed on 19th floor, room had a view of the Chrysler building and was quiet, beds were probably the most...

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Thank jetsetgem1
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear jetsetgem1: Thank you for the wonderful comments. We are happy to hear you had a great stay with us. We hope to see you again! Best Regards, Kim Ng, Guest Experience Manager

Reviewed 5 December 2014

I made the bad choice to stay here for a week when I was working in Manhattan. I arrived at 11.15pm and the receptionist clearly did not want to be there, as she did not even look up from her desk when she asked me for my name. Her attitude was appalling. There is no coffee pot or kettle in...

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Helpful?
Thank Stuart1503
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Stuart1503: We do apologize for the poor hospitality you received from the front desk and it will be addressed with the team. Unfortunately, we do not provide beverage services in our rooms. We do offer these services at our breakfast restaurant and with room service. Additionally, there are many eateries nearby the hotel. Best Regards, Kim Ng, Guest Experience...

McLean, Virginia
Reviewed 5 December 2014

If you are looking for perfection, you will probably find some small things to be dissapointed about (e.g., no coffee in room, rooms a little small, occasionally really busy). If you consider its numerous positives and highly attractive price, you'll find this is a great hotel. Positives include- 1) the great location (two blocks to Rock Center, seven to Grand...

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Thank rcdean13
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear rcdean13: Thank you for being a loyalty guest of ours. We are happy to be able to meet and exceed your expectations during each of your stay with us. We are also very appreciative of your comments and feedback on our property. We hope to see you very soon! Best Regards, Kim Ng, Guest Experience Manager

Voorheesville, New York
Reviewed 5 December 2014

First stay at this hotel on a business trip to NYC. First room, the bathroom was so small I could not move in it and I am a small person. Given another room, within minutes the toilet began leaking all over the floor. Now late for business meeting, had to waste time looking at another room being cleaned. Assured the...

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Helpful?
Thank 558Bertie
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear 558 Bertie: Please accept our sincere apologies for not meeting your room accommodations. Your concerns will be addressed and reviewed by our team to better our services. We value you as a guest, as well as, your comments and feedback. Best Regards, Kim Ng, Guest Experience Manager

Reviewed 4 December 2014

Wonderful service, checked in was done fast and all my requests were met...Very clean room and comfortable beds, the cleaning lady was very nice and polite. The guys in front EXCELLENT help and informative. Only problem was at checking out (The lady was very rude).I will be staying there again..The price was very good specially for New York.

Review collected in partnership with DoubleTree by Hilton
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Thank 841migdaliac
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear 841migdaliac: We are glad to hear you had a great stay with us. Your concern with our service at check-out will be addressed. We value your comments and feedback. We look forward to welcoming you back soon! Best Regards, Kim Ng, Guest Experience Manager

Vienna VA
Reviewed 4 December 2014

I was very disappointed that there was not a coffee pot in the room. I can't remember the last time I stayed in a hotel without a room coffee poi. ' Shame on you. It cost me $16 for room service coffee in the room.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Andy C
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Andy C: We are sorry to hear of your disappointment with our room accommodations. Unfortunately, we do not offer coffee makers within our rooms. Coffee is available with room service, at our restaurant and the nearby eateries. Thank you for your comments and for staying with us. Best Regards, Kim Ng, Guest Experience Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $248 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#199 Luxury Hotel in New York City
#226 Family Hotel in New York City
#235 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“join hilton hhonours and get rooms in the higher floors.”
912arkadiuszw, 24 Apr 2017 | Read review
“This is much lower quality than any Double Tree I've stayed in before. This is a budget hotel at a mid-range price.”
kellyoP784OM, 24 Apr 2017 | Read review
“Try to get even numbered rooms, for 51st street view”
34joep, 24 Apr 2017 | Read review
“decent location, east to get to NYC attractions”
EeeeBeee1, 17 Apr 2017 | Read review
“choose the bottoms floors with a front of the hotel room”
footballgal13, 4 Apr 2017 | Read review
5 of 5