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Doubletree Hotel Metropolitan - New York City

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4,361 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,637: English reviews
Reviewed 14 November 2014

My 28 year old daughter and I had to go to NYC after we received devasting news that my brother had to have brain surgery at Sloan Kettering. Unfortunately he has stage 4 terminal brain cancer and we were feeling devastated about the shocking news. We could not return to the hospital on our last night due to an outbreak...

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Helpful?
1Thank Judi B
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Judi B: Thank you for the kind comments and feedback. We are glad to hear your stay with us was made comfortable and memorable by our staff. We look forward to welcoming you back soon! Best Regards, Kim Ng, Guest Experience Manager

Corona, United States
Reviewed 13 November 2014

I likes the hotel in general, but was disappointed with the room, the TV did not work because they were changing TV carriers. It was cold and I could not regulate the heater, no extra blankets, so I had to use towels as blankets. Food was good.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Shirley A
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Shirley A: Thank you for the comments on your recent stay with us. Our sincerest apologies for the inconveniences experienced by the change over in our television carrier and the heating venting system. We await for another opportunity to better serve you. Best Regards, Kim Ng, Guest Experience Manager

scottsdale, United States
Reviewed 13 November 2014

the staff at this hotel were terrific!!! plus despite being in the heart of the city my hotel room was very quiet and great location! can walk everywhere! Would stay here again in the future! Price was reasonable for NYC!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Linda L
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Linda L: Thank you for the wonderful comments on your recent stay with us. We continually strive to exceed service expectations. We look forward to welcoming you back soon! Best Regards, Kim Ng, Guest Experience Manager

Richmond, Canada
Reviewed 12 November 2014

Last year I reviewed this hotel and noted how nice it was that Diamond honors members got the full breakfast. All good things must come to an end-- now we are only allowed the continental. Eight dollars extra for eggs -- which is ok if you want half a pig with your eggs, but for those of us who enjoy...

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Helpful?
Thank novascotiakate
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear NovaScotiaKAte, Thank you for being a loyal Diamond member to the Hilton Family. As apart of the Hilton Honors program our elite diamond members are entitled to breakfast during their stays. There are several different brands operating under Hilton, offering of a full or continental breakfast based on brand standards. It is the standard of the Doubletree Metropolitan, to...

new york city, United States
Reviewed 12 November 2014

this hotel is very very over priced for the poor quality of service and rude staff. every time you asked the staff in the lobby to keep your bag in the storage, they charge you. some staff charged $3 per bag, others wanted $5. when they failed to extract money out of the customers, they acted rudely. I will not...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Mustafa K
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Mustafa K, We are very disappointed to hear of the service experience you had with us. There is a nominal storage fee for luggage storage. It is $2 per bag, you pay $1 when you leave the bag and another $1 when you retrieve the bag from storage. I apologize for any misunderstanding or inconvenience that this may have...

Washington, United States
Reviewed 12 November 2014

Sylvia was particularly helpful at the front desk as I had many questions and several requests. She handled everything with a smile and truly showed that the customer comes first. I had an awful experience at the DoubleTree in the financial district just a few weeks before so this was a wonderful and welcome surprise.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Larita W
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Larita W, Thank you for staying with us on your most recent visit. Sylvia is a super star, and I am happy that you had the pleasure of interacting with her during your stay. I will certainly share your comments regarding the wonderful services she provided. We hope to see you for many more visits. Nadria Buchanan- Manager on...

Vancouver, Canada
Reviewed 11 November 2014

We stayed here during our long weekend in NYC and thoroughly enjoyed it. It is not a super fancy place but the location on Lexington is great -- close to many fine restaurants -- and so is the service. The room was clean and it was very quiet, though early in the morning we could easily doors in the hallway...

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Helpful?
Thank brian790
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Brian790, We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. Thank you for staying with us . We hope that will stay with us for future visits! Nadria Buchanan-Manager on Duty

Reviewed 11 November 2014 via mobile

Really close to the subway, surrounded by places to eat, close to many attractions. The hotel bar was ok, did not eat any food. The room was bigger than some other NYC rooms. The staff were helpful, but didn't seem to know the neighborhood for best food places.

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Helpful?
Thank Cornerturned
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Cornerturned, We are very happy that the location of our hotel was very convenient during your stay. We hope that there will be future visits when you are in the Big Apple. Thank you for staying with us. Nadria Buchanan- Manager on Duty

Clynnogfawr, United Kingdom
Reviewed 11 November 2014

We got out travel agent to book a hotel for us for a recent trip and this hotel proved to be a great and easy venue to use. Very nice rooms for NY and very helpful and friendly staff. made the trip very enjoyable.

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Helpful?
Thank leedfoot
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Leedfoot, I am very delighted to hear that you truly enjoyed your visit with us and that our staff contributed to this experience. We would be humbled if you decided to stay with us again so that we can surpass your expectations of service. Thank you for your visit! Nadria Buchanan- Manager on Duty

Reviewed 11 November 2014

Really disappointed in this hotel - would not recommend under any circumstances despite good effort by assistant manager to mitigate problems. TV system was a huge issue -using DISH network with no CNN day after election. Plus most stations were pixelated or no signal. Room was tiny. Decor mediocre. Bottom line - could not believe this is a DoubleTree.

Review collected in partnership with DoubleTree by Hilton
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1Thank thomasgC9895MK
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear ThomasgC9895MK, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with our television service during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $241 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#195 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it is an old building so walls/doors are thin, ask for a quieter room if you plan to sleep in as staff can be noisy in the am”
 of 5 bubbles cd2015400, 29 Mar 2017 | Read review
“Third floor was great and room was spacious room 318”
 of 5 bubbles andrenem_12, 25 Mar 2017 | Read review
“Hilton honours members seem to have dedicated floors”
 of 5 bubbles SeanMacWarwickshire, 19 Mar 2017 | Read review
“Odd number on 14th floor had little outside noise--a few sirens at most.”
 of 5 bubbles Metwo3, 18 Mar 2017 | Read review
“Try to get a high Floor as close to Lexington Avenue as possible to be away from the jackhammer noise”
 of 5 bubbles Stonesteps, 16 Mar 2017 | Read review
5 of 5