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DoubleTree by Hilton Hotel Metropolitan - New York City

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Traveller (810)
Room & Suite (518)
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Overview
  • Excellent27%
  • Very good39%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“double tree”(145 reviews)
“great location”(728 reviews)
“new york”(519 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,292)
There are newer reviews for DoubleTree by Hilton Hotel Metropolitan - New York City
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All reviewsdouble treegreat locationnew yorkwarm cookieslexington avenuesubway stationrockefeller centercentral parktimes squareking roomaround the cornerstreet noisefew blocksbolivarlobbynycbellman
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21 - 25 of 4,403 reviews
Reviewed 2 weeks ago via mobile

We had read reviews about this hotel some weren’t great so we didn’t know what to expect. Hotel was spot on excellent location. Very clean and room was fit for purpose. Most staff were friendly and helpful. Only negative was a mix up with my...More

Thank Mick T
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 2 weeks ago

Thanks for the review, Mick! We are glad you had a great experience with us! However, we are disappointed to see some of your concerns and we will let the appropriate members of our team know about them. We always work very hard to make...More

Reviewed 2 weeks ago via mobile

My wife and I recently stayed at this hotel for our anniversary and we're very pleased! From our first interaction with the doorman to the front desk staff, everyone was extremely kind and friendly. Every staff member we came in contact with was very pleasant--not...More

Thank Christopher N
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 2 weeks ago

Thank you for sharing this wonderful review, Christopher! We are very pleased to hear that you had an enjoyable experience with us at our convenient location! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home....More

Reviewed 2 weeks ago

Stayed here for 5 days in April 2018 - my husband was in NYC on business, and I decided to join him. LOCATION - great! Close to subway, walkable (abt 10-15 min) from Grand Central Station, small branch of my FAVE healthy fast food rest...More

2  Thank Mimi C
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 2 weeks ago

We appreciate the feedback, Mimi. It's unfortunate your stay in our hotel didn't exceed your expectations and that our team didn't go above and beyond to make you feel welcome. We regret you weren't entirely satisfied with our furnishings and accommodations. We also are disappointed...More

Reviewed 2 weeks ago via mobile

Stayed here in Feb 2018 for two days- business trip, following by flying out of JFK. I’m not sure if it’s the A or C, but there’s a blue line that literally runs right out to JFK next to this place; about 45 mins net...More

Thank Skysoldier4life
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 2 weeks ago

Thank you for the stellar review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward...More

Reviewed 2 weeks ago

Lets start with the good things. The staff were fantastic especially the lady who gave us vouchers and maps located next to the souvenir shop. The location I found was just right for us and we walked everywhere because the famous new York yellow taxis...More

1  Thank S14YRT
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 2 weeks ago

We appreciate the feedback, S14YRT. While we're happy you appreciated our attentive staff and central location, it's unfortunate our quality of food and condition of our accommodations didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$164 - US$417 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#204 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$164 - US$417 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#204 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (810)
Room & Suite (518)
Dining (47)
Pool & Beach (1)
Amenities (74)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Ben G
18 April 2018|
AnswerShow all 7 answers
Response from Michael L | Reviewed this property |
Yes
0
Votes
Mick T
6 March 2018|
AnswerShow all 7 answers
Response from L H | Reviewed this property |
Hi! ALL hotels in NY charge taxes So, there is no difference between this hotels or others. It has to do with the NY authorities
2
Votes
Mick T
6 March 2018|
Answer
Response from robert t | Reviewed this property |
Every hotel in NYC charge the very same taxes, if law. The rate is dependent upon the rate you will see charges for NY STATE TAX 8.8% CITY TAX 6% OCCUPANCY TAX $2.00/night JAVITS... More
2
Votes
Room Tips
"Up as high as possible."
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"Ask for an even numbered room. Odd numbered rooms look out on machinery"
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"Not sure what to advise. The doors to other rooms were slammed at all hours of the day and night."
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"Would recommend getting breakfast outside of the hotel"
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