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Doubletree Hotel Metropolitan - New York City

PricelineUS$123
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$284*
US$123*
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US$284*
US$284*
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4,509 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,770: English reviews
Reviewed 6 days ago NEW

Booked a room for seven days and requested a fridge in the room. I found I didn't get the fridge so I called reception and one was delivered within a few minutes. Clean and tidy, my room was on the 9th floor so the only noise from the street was the occasional siren. Despite what others have said, the lifts...

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Helpful?
1Thank AlisonC4444
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 5/5 review, Alison! We're delighted to hear that you had an overall great stay with us! It's wonderful that you enjoyed your room and we hope everything was comfortable for you. However, we'll be addressing your concerns with the appropriate members of our team. We'd love to have you back again soon for an even more positive...

Melbourne, Australia
Reviewed 1 week ago

Couldn't get a better location - right outside the number 6 subway. 10 minutes to Rockefeller Center - without the noise of staying right in the centre of Midtown. Once the air conditioning problems are resolved this will be the best hotel in Midtown Manhattan!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank rosemaryk724
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the wonderful review, Rosemary! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

Reviewed 1 week ago via mobile

Arrived on Saturday after long flight from Dublin. No welcome, no hello how was your trip. Took 300 pounds cash deposit because or debit card wouldn't work. Staff unbelievably rude, poor man in front of me reduced to near tears and exasperation by the way a member of staff spoke to him. Room not nice outdated, heating air con didn't...

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Helpful?
Thank Stewart_Lucy
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate your feedback, Stewart. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another...

Glasgow, United Kingdom
Reviewed 1 week ago

The hotel was a real treat ,all the rooms where comfortable and spacious and the hotel staff very welcoming ,my only negative thing was the price of alcohol in the bar we only used it once ,but if it had been more reasonably priced we would have used it more

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Charles M
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the wonderful review, Charles! We're thrilled you had such a fantastic experience with us! It's outstanding you enjoyed our prime location and comfortable rooms so much. That's what we like to see! We aim to please and your praise for our team lets us know we're doing our job! We look forward to hosting you again soon!...

county durham
Reviewed 1 week ago via mobile

Stayed in the Metropolitan in April for 4 nights. The check in was very smooth and we were dealt with by the duty manager, she was welcoming and helpful. The room on the 10th floor was very spacious. Couldnt fault anything. Had no problems whilst staying there and would definitely stay there again. This hotel is situated on Lexington Ave...

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Helpful?
1Thank CountyDurhamJulie
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the outstanding review, Julie! We're delighted your experience with us was so wonderful! We endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing...

Richmond, Virginia
Reviewed 1 week ago via mobile

The best thing about this hotel is its location. The staff is also friendly and helpful. My complaints are minor; no in room coffee nor is it available after the restaurant closes. The lighting in the room is somewhat dim. Also, a sign on the exit stair door to indicate that it is also the location of the ice machine...

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Helpful?
1Thank maestro74
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4/5 review! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our location and our friendly team! However, we'll be addressing your concerns with the appropriate members of our team. We'd love to have you back again soon for an even more positive experience.

Chicago, Illinois
Reviewed 1 week ago

Location was good and staff was attentive. Bathroom smelled like mold and tub and sink didn't drain. So my shower was in almost knee deep water. Yuck. The air in the room couldn't be adjusted. Otherwise room was clean and there was enough room.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Susan T
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate your feedback, Susan. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another...

Oxford, United Kingdom
Reviewed 1 week ago

We got an upgraded room. The room I booked the night before was on floor 10 (not the Hilton honours floor) so not entirely sure if I actually got an upgrade. We didn't receive any cookies on arrival (to be honest that's neither here nor there) we did ask during our stay for someone to check our air con as...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank P8357JMclaireb
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4/5 review, Claire! We're thrilled to hear that you had a great stay with us! It's wonderful that our team provided you with helpful and friendly service! We'd love to see you again soon for an even more positive experience.

Boston, Massachusetts
Reviewed 1 week ago via mobile

I travel a lot for business and usually stay with another brand in NYC. Thought I save my company some money this week and stayed at the Doubletree. The price was reasonable for midtown in May and next to the subway. That said, my room on a Hilton Honors floor reminded me of my college door room from the 80's....

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Helpful?
1Thank Smpowell26
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us...

London, United Kingdom
Reviewed 1 week ago via mobile

This was not my first visit to New York but my first and last to a Doubletree hotel, very disappointing. There were a number of things that let this hotel down - the staff at check in were surely. We got a 'free' doubletree cookie on check in, however when we got to the room (which was baking hot) and...

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Helpful?
1Thank Lorry88
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate your feedback, Lorry. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another...

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $249 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#202 Luxury Hotel in New York City
#226 Family Hotel in New York City
#235 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As always try to get a few rooms from elevator but even then my sleep has never been disturbed here.”
66DennisG, 17 May 2017 | Read review
“if you want to good room stay somewhere else”
mckay19, 16 May 2017 | Read review
“Make sure you ask for a high floor to be away from traffic noise”
Busterbud_Sydney, 7 May 2017 | Read review
“Book a higher floor a bit less street noise”
BOB107, 27 Apr 2017 | Read review
“Ask for an even-numbered room. They offer city views.”
TravelBunny36, 26 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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