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DoubleTree by Hilton Hotel Metropolitan - New York City

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Traveller (810)
Room & Suite (518)
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Overview
  • Excellent27%
  • Very good39%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“double tree”(145 reviews)
“great location”(728 reviews)
“new york”(519 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,292)
There are newer reviews for DoubleTree by Hilton Hotel Metropolitan - New York City
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All reviewsdouble treegreat locationnew yorkwarm cookieslexington avenuesubway stationrockefeller centercentral parktimes squareking roomaround the cornerstreet noisefew blocksbolivarlobbynycbellman
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2,051 - 2,055 of 4,403 reviews
Reviewed 5 October 2015

400.00+ for a night was high and this hotel fell far from what you would expect for that price and much farther from what you would expect from a Hilton hotel. I wish I could post the pictures I took of the bathroom door and...More

Review collected in partnership with DoubleTree by Hilton
Thank mountianbike
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 7 October 2015

Mountianbike, thank you for sharing your experience. We're sorry to hear you felt dissatisfied during your stay with us. It's unfortunate our price point wasn't quite what you were looking for. Regarding the room appointment, please never hesitate to reach out to our staff for...More

Reviewed 4 October 2015

From the minute I walked in, I was greeted by employee Robert Sierra, who assisted me with any request or inquiry, beyond what one would expect. Having an extended stay at the Hotel, I felt comfortable and welcomed every day. When traveling to a city...More

Thank Christine D
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 6 October 2015

Christine, thank you for the excellent review! We're so happy to hear our staff provided you with such phenomenal service throughout your stay. We'll make sure your compliments find their way to Robert and the rest of our hospitality team! We always love hearing from...More

Reviewed 4 October 2015

Perhaps it was a bad week? Started off with trying to check in early. I understand it is not guaranteed but the woman at the desk said they would call if a room opened up. I ended up having to check back in again. And...More

1  Thank David D
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 6 October 2015

David D, thank you for taking the time to share your thoughts. We're sorry to hear you felt disappointed during your stay with us. It's unfortunate your checkin experience was so contrary. This is most definitely not the level of service we typically provide to...More

Reviewed 3 October 2015

For a midrange New York hotel, it's fine, but it's on its last legs. The rooms are not too small (for New York), but there is a lot of obvious touch-up paintwork. The lobby is a bit of a wind tunnel. The rooms lack tea,...More

1  Thank PeterC489
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 5 October 2015

Peter, thanks for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay with us at DoubleTree; however, it's discouraging that you were not entirely pleased with your overall hotel experience. We are always looking to improve,...More

Reviewed 2 October 2015

I hosted an event in a Penthouse conference room in September 2015. From the moment I entered the hotel parking to the moment I left, it was a 5 start experience. I was greeted in the parking lot with an attendant who helped me feel...More

Thank DonnaMariaIBN
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 4 October 2015

DonnaMariaIBN, thank you so much for providing your wonderful five star review. We are pleased our staff made you feel so welcome during your stay for the conference. We are always aiming to providing excellent service and it sounds like our staff went above and...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$164 - US$417 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#204 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$164 - US$417 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#204 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (810)
Room & Suite (518)
Dining (47)
Pool & Beach (1)
Amenities (74)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Ben G
18 April 2018|
AnswerShow all 7 answers
Response from Michael L | Reviewed this property |
Yes
0
Votes
Mick T
6 March 2018|
AnswerShow all 7 answers
Response from L H | Reviewed this property |
Hi! ALL hotels in NY charge taxes So, there is no difference between this hotels or others. It has to do with the NY authorities
2
Votes
Mick T
6 March 2018|
Answer
Response from robert t | Reviewed this property |
Every hotel in NYC charge the very same taxes, if law. The rate is dependent upon the rate you will see charges for NY STATE TAX 8.8% CITY TAX 6% OCCUPANCY TAX $2.00/night JAVITS... More
2
Votes
Room Tips
"Up as high as possible."
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"Ask for an even numbered room. Odd numbered rooms look out on machinery"
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"Not sure what to advise. The doors to other rooms were slammed at all hours of the day and night."
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"Would recommend getting breakfast outside of the hotel"
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