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Doubletree Hotel Metropolitan - New York City

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4,352 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,630: English reviews
Boise, United States
Reviewed 28 August 2014

This is the third time I have stayed at this hotel, over the past 10 years, however this was probably the last time I will stay here. The hotel is generally clean and the beds are comfortable. There was no fan in the bathroom, which makes the bathroom and everything in it dripping wet if you shower with the door...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kylee D
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Kylee D, I am very sorry to hear that we did not meet your expectations of service. This is very disappointing news and I would like another opportunity to make things right. I do hope that you will reconsider staying with us as we would not want to lose you as a valuable customer. Thank you for staying with...

Reviewed 27 August 2014

Doubletree Metropolitan is an average hotel with average service in a good location. The hotel is close to the subway and is within walking distance to many of the tourist attractions. Reception staff are particularly unhelpful (bordering on rude), but we didn't expect much else based on previous experience in NYC. We weren't given any information on check in (check...

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Thank L G
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear LG, Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn't up to our usual high standards. We've addressed the problems you mentioned with our team as this is not the experience we want our guests to have . Thank you for alerting us to this issue, and we...

Wildwood, Missouri
Reviewed 27 August 2014 via mobile

The hotel is in a great location within walking distance of a lot of attractions. With that said I don't think I'll stay in nyc again especially if I'm driving. It cost $45 per night to park your car (thank God I only stayed night, but it's to be expected to pay a lot to park in nyc) driving in...

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Helpful?
Thank BLUES-DEVILS-FAN1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear BLUE-DEVILS-FAN1, Thank you for staying with us. I am happy that you had a great stay and that you would stay with us again if you are in the city. We hope to see you again. Nadria Buchanan- Manager on Duty

Philadelphia, Pennsylvania
Reviewed 27 August 2014

I'm a Hilton Diamond member and this Hilton hotel is just okay. It's in a convenient location so I keep coming back, but that's the only plus. Multiple times I have found hair on my towels from a prior user. I have also had room service vacuuming at 11pm at night in the room across from mine, which kept me...

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Helpful?
Thank TP630
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear TP630, Thank you for taking the time to share your thoughts with us. I am very sorry that this was your experience with us. We value all our guests, especially our elite Diamond members and I am sorry that the service provided was not a reflection of such. I do hope that you will consider granting us another opportunity...

Amsterdam, The Netherlands
Reviewed 26 August 2014

The room was nice, the bathroom was modern and the bed was comfortable. It is also close to a subway station. The bottom of the door did not quite reach the floor, leaving a narrow slit open, which made the room a bit noisy at times. To store our luggage after check-out we had to pay four dollars per item,...

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1Thank 484yannick
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Yannick W, Thank you for taking the time to share your experience with us. We appreciate the feedback and will keep your comments in mind as we strives to improve the service we provide for future guests.We hope to see you for future visits. Nadria Buchanan- Manager of Duty

Atlanta, Georgia
Reviewed 25 August 2014

When we first arrived at the hotel it was too early for a check in, so we stored our luggage and went to tour NYC. We returned around 7 pm to finally check in to our room. We booked a queen size room through groupon and told the front desk clerk Stefany that it was our 7 year anniversary, she...

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2Thank D P
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear DP, Thank you for the wonderful review on your most recent experience with us. I am very happy to hear that your anniversary was such a great experience and that Stefanie was so helpful. We hope to see you again when you are in the area . Thank you for staying with us. Nadria Buchanan- Manger on Duty

Rochester, New York
Reviewed 25 August 2014

Doubletree Metro was clean and reasonable. The location is amazing with walking distance to Central Park, Rockefeller Plaza, and Times Square. Great restaurants and a coffee shop nearby. Would absolutely recommend this hotel to others and will return for another visit very soon!

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1Thank Marcie1419
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Marcie1419, We are very happy to know that our location worked out perfectly for the activities you had planned in the city. Thank you for the lovely recommendation and we look forward to your next visit. Nadria Buchanan- Manager on Duty

Syracuse, New York
Reviewed 25 August 2014

We got a Groupon to this hotel and thought it might work out. Well, this DoubleTree has been recently renovated and have a great staff. If you ever go there make a point to check in with Sylvia, she is wonderful!!!

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1Thank Tom Z
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Tom Z, I am elated that you decided to stay with us for your most recent visit. Silvia is truly a gem and I will certainly share your feedback with her. We hope to see you the next time you are in the area. Thank you for staying with us . Nadria Buchanan- Manager on Duty

London, United Kingdom
Reviewed 24 August 2014

I'm very disappointed by Doubletree. I paid lots of money for my room and asked for a quiet room. When I came to the hotel they tried to put my on the 2nd floor facing the traffic and then relented and put me on the 8th floor, even though there are 27 floors. The floor has plant ventilation so lots...

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4Thank Bilal P
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Bilal P, Thank you for sharing your experience with us. I am very sorry to hear that were unable to honor your request of a quiet room on a high floor.We try to make each guest's experience a great one and your satisfaction is very important to us. Please accept our apology for the disruptive noise from slamming doors...

Reviewed 23 August 2014

I stayed at this property two weekends ago for my birthday weekend and i checked in with Taryn at the front desk who gave me a fantastic room. The hotel is in a great location close to delicious restaurants. the concierge was closed and stefany made wonderful restaurant recommendations. I am overall very happy with my stay at this hotel...

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Helpful?
Thank annalisa l
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Annalisa L, Thank you for choosing our property for your most recent stay in the city. I am very pleased to hear that Taryn and Stefanie were so helpful during your stay.I will certainly share your comments the ladies and the rest of my team. Thank you for staying with us. Nadria Buchanan- Manager on Duty

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $241 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#196 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor was great and room was spacious room 318”
 of 5 bubbles andrenem_12, 25 Mar 2017 | Read review
“Hilton honours members seem to have dedicated floors”
 of 5 bubbles SeanMacWarwickshire, 19 Mar 2017 | Read review
“Odd number on 14th floor had little outside noise--a few sirens at most.”
 of 5 bubbles Metwo3, 18 Mar 2017 | Read review
“Try to get a high Floor as close to Lexington Avenue as possible to be away from the jackhammer noise”
 of 5 bubbles Stonesteps, 16 Mar 2017 | Read review
“Email a week before to see if they have any upgrades or rooms on a higher floor”
 of 5 bubbles 777kw, 14 Mar 2017 | Read review
5 of 5