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Doubletree Hotel Metropolitan - New York City

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4,195 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,489: English reviews
Germantown, Tennessee
Reviewed 7 July 2014

Our stay was not perfect but the great attitude and reaction from the staff more than made up for any issues. I will stay at this hotel when vat the show next year. 6 from my company stayed for the Fancy Food Show. My wife and family wanted to stay a few extra days but we were unable to get...

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Helpful?
Thank Robert B
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Robert B, Thank you for staying with us ! I am happy that you were able to enjoy the city with your family and that you were pleased with the attitude of the staff. We hope to see you for future stay. Nadria Buchanan - Guest Experience Manager

Pennsylvania
Reviewed 7 July 2014

My husband and I stayed here over July 4 weekend. We do not typically like to stay in mid-town but the rate for this hotel was too good to pass up. The location is close to Time Square and the Theater district. It is a very busy hotel. Check in was easy and they will valet park your car. The...

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Helpful?
Thank JIA-7
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear JIA-7, Thank you for staying with us. We appreciate the kind feedback and and hope to see you for future visits. Nadria Buchanan- Guest Experience Manager

Birmingham, AL, United States
Reviewed 7 July 2014

The room and bathroom were smaller than most DoubleTree locations but is sta ndard for midrange NYC hotels. The hotel locationis excellent. You are in walking distance to many of NYC "must-see" sites. (Across the street from the Waldorf Astoria). The desk service was very helpful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Laurel H
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Laurel H, Thank you for staying with us and sharing your feedback. I am very pleased to hear of your experience and that the convenience of our location worked out in your favor. We look forward for future visits. Nadria Buchanan- Guest Experience Manager

Elkhorn
Reviewed 7 July 2014

Stayed 3 nights during a Yankee baseball trip. Location was great with the subway station literally feet away from the entrance. Took the 6 train and then one transfer to the 4 to Yankee Stadium. There was a restaurant next door, but the food was not good. I'd pass on that. Ate a couple of times at the food stand...

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Helpful?
Thank teach68022
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Teach68022, I am glad to hear that our location was perfect for the purpose of your visit to the Big Apple. We appreciative the feedback and will keep them in mind as we strives to improve the service we provide for future guests. Thank you for staying with us. Nadria Buchanan- Guest Experience Manager

New Britain
Reviewed 7 July 2014

This is our go-to hotel in the city - the location is perfect and the service is truly memorable - from Bolivar who remembers your name at breakfast, to the front desk, where Jennifer Taylor and Nadria make you feel welcome again and again. And then there are the smiles, hugs and handshakes at check-out from the porters and bell...

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Helpful?
Thank kblint
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Kblint, Thank you for the terrific review! I am very elated to know that you are impressed by the service and attention you continually receive from Bolivar , Jennifer , Mitzie and myself. It is our extreme pleasure to have you stay with us and we look forward to many more visits. Nadria Buchanan- Guest Experience Manager

Asheville, NC
Reviewed 7 July 2014

We came to the city for a much needed art-fix. and the hotel is perfectly located in terms of access to public transportation. Although the lobby was always very busy, including a large contingent of teenagers from other countries, there was always enough staff to handle it and the upper floors were wonderfully quiet. My ONLY complaint is that our...

Review collected in partnership with DoubleTree by Hilton
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1Thank seekerr8
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Seekerr8, Thank you for submitting a review on your experience with us. I am happy that you were pleased with the overall experience . We appreciate your feedback regarding the extra bedside lamp, we will keep this in mind as we strive to improve our offerings. Nadria Buchanan- Guest Experience Manager

Prairie Village, United States
Reviewed 7 July 2014

From check in to check out, the service was very good and the room was fine. We arrived on an international flight and were at the hotel by 7 a.m. but they did have a room ready for our check-in so we were able to get into the room before my 8:30 a.m. meeting started. We have stayed in this...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Howard J
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Howard J , It is our pleasure to have you stay with us! We aim to provide excellent service for all our guests from the time of check in to their departure and are happy that we were able to achieve this. We hope to see you for many more stays. Nadria Buchanan- Guest Experience Manager

Del Mar
Reviewed 6 July 2014

I am staying here now, scheduled to check out tomorrow after an 8 day visit. I could not be more satisfied. After seeing many less than stellar reviews when I booked this hotel, I felt it important to state my opinion that the hotel has been seriously underrated. Check in was quick and courteous. We asked for a room with...

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1Thank catatthebeach
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Catatthebeach, Thank you for taking the time to provide such a detailed recap of your experience with us. I am happy that you decided to grant us an opportunity to serve you rather than being put off by the negative. We are pleased that your stay was such an amazing experience. I apologize for any inconvenience that you experienced...

Santo Domingo, Dominican Republic
Reviewed 6 July 2014

Stayed at this hotel on a 48 hours layover on my way to Asia. Excellent location/price. Rooms are well equipped and beds are super comfortable. Staff at the reception desk was very friendly. The welcome cookies are awesome ! In room Internet service is a little pricey. However, if you don't mind working at the lobby area, you can get...

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Helpful?
Thank XORDEP
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear XORDEP, Thank you for staying with us. We are truly happy to hear that you had such a lovely stay with us. We hope that we will have many more opportunities to cater to your lodging needs so that we can surpass your expectations of service. Nadria Buchanan- Guest Experience Manager

Bethesda MD
Reviewed 6 July 2014

We automatically picked this hotel since we have Hhonors Diamond and wanted to stay with a Hilton brand and the location was what we were looking for. Compared to the Doubletree at Time Square, the rooms are much smaller and everything is older and worn out. The door didn't shut right, there was stuff written on the bathroom walls, worn...

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Helpful?
Thank Suzanne_tc
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Suzanne_tc, Thank you for taking the time to share your experience. I do apologize that we did not meet your expectations of service.I am happy that you decided to share this is experience with us so that we can make the necessary improvements in the areas of service and amenities we provide. We hope that you will stay with...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $159 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#197 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a high floor.”
 of 5 bubbles carly_smith3, 18 Jan 2017 | Read review
“Go for Hhoners rooms probably a better option”
 of 5 bubbles elviec2013, 17 Jan 2017 | Read review
“shower curtain smells a bit. Bad soundproof but I can live with that.”
 of 5 bubbles mangell2015, 8 Jan 2017 | Read review
“We ended up with a "handicapped accessible room". It was very roomy compared to the others.”
 of 5 bubbles sandral923, 30 Dec 2016 | Read review
“Join Hilton Honors & save on daily wifi costs”
 of 5 bubbles 75carolync, 28 Dec 2016 | Read review
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