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Doubletree Hotel Metropolitan - New York City

PricelineUS$182*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$189*
US$182*
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US$189*
US$189*
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Doubletree Hotel Metropolitan - New York City
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4,531 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,791: English reviews
Reviewed 15 October 2014

Had good service when checking in. Vicki took care to make my stay comfortable. Room and bathroom were clean. Hotel itself is located in a convenient location. Nothing to complain for. Would be better if the room have refrigerator.

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Helpful?
1Thank Kuni S
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Kuni S, Thank you for taking the time to share your experience with us. I am happy that Vicki took care you your needs during your visit with us. As it relates to the refrigerator, we do have refrigerators available upon guest request. Thank you for staying with us and we hope to see you for future visits. Nadria...

Perth, Australia
Reviewed 14 October 2014

From the moment Stefany greeted us at check-in, we knew we would enjoy our stay. She exceeded our expectations by taking a personal interest in our comfort, assuring us that she would take care of us - which she did with such warmth & cheerfulness. We were treated not as a customer but as a friend. We stayed here for...

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Helpful?
Thank Joyce C
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Joyce C, Thank you for the wonderful feedback. We aim to provide the very best service for our valued guest and clearly we have exceed your expectations. Thank you for mentioning Stephanie and Frank , we will share your comments with them. We hope to see you the next time you are in the Big Apple. Nadria Buchanan- Manager...

Florida
Reviewed 14 October 2014

We stayed in NY for three nights . The Metropolitan Doubletree was a nice hotel. It was clean, the rooms were a good size, the bathrooms, quite small, with toilet and tub/shower in separate room from sink area. Rooms did not have refrigerators, but had everything else needed. Closets, dressers, TV, adequate lighting, hair dryer, nice towels, plugs for electronics....

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Helpful?
Thank Bruiser6
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Bruiser6, Thank you for the sharing your experience with us and others. We are very elated that you had a lovely experience. Sylvia is indeed an asset to our hotel and we appreciate you taking the time to recognize her. We hope to see you for many more visits so that we can surpass your expectations. Nadria Buchanan- Manager...

Apeldoorn, The Netherlands
Reviewed 14 October 2014

Very nice looking hotel, great spot in town too, the room was great, nice and clean, but for a price like that we would think the wifi could be free, even in the lobby we did get none, and speaking of a price, we went for breakfast, it was a buffet, the only thing the waiter brought us was the...

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Helpful?
1Thank DiabloDesigns v
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear DiabloDesignsv, We appreciate the feedback and apologize for the inconvenience with the HVAC unit in your room. We will keep your comments regarding this issue and the price of breakfast in mind as we try to improve our services. Thank you for staying with us and we hope to see you for future visits so that we can better...

Reviewed 14 October 2014

I also enjoy my stay at the Doubletree Hotel Metropolitan. I am greeted by Tim the doorman/valet attendant who has a consistent professional, warm and friendly welcome. Once inside, Vicki, with the most beautiful spirit and face to match at the front desk, ALWAYS makes sure both me and my daughter needs are met. All of the staff are great...

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Helpful?
Thank Angellgreen10
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Angellgreen10, Thank you for the amazing feedback on the service you received from Timothy and Vicki! It is always a pleasure to hear positive feedback on our staff performance. I will certainly share your comments with my team. Thank you for staying with us and we hope to see you for future visits. Nadria Buchanan- Manager on Duty

Red Hook, New York
Reviewed 14 October 2014

Arrived with a Groupon, had a good deal on a queen room. Went early, stored our bag so we could go see a show on Broadway. When we returned we were checked in by Vicki at the front desk, who couldn't have been more helpful. We didn't expect anything, but she upgraded us to a king suite, with a balcony!!...

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Helpful?
2Thank Tom S
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Tom S, Thank you for sharing your experience with us. I am very pleased to know that you had such a wonderful experience with us. Vicki is truly a superstar and I will share your comments with her. Thank you for staying with us and we hope to see you for future visits. Nadria Buchanan- Manager on Duty

New York City, New York
Reviewed 13 October 2014

Booked a block of rooms for our committee members and the sales office was quick to send the documents for contract, but as the day closed in to check in multiple issues surfaced.... our assigned contact person was slow to respond and was reassigned to different staff to work out issues, on time bookings missing or front desk staff attempted...

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Helpful?
Thank ccpark888
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear CCpark888, I am very sorry to hear of the mismanagement of your group reservations. I can understand your frustration and would like to extend my sincere apologies on behalf of my sales team. This is not the experience we want any of our valued guest to have and I do hope that you will reconsider granting us another opportunity...

New York City, New York
Reviewed 12 October 2014

I come here from time to time and I absolutely love their customer service. My most recent stay, Swapna, who always has a warm welcoming attitude went above and beyond when finding a room most suitable for my stay. Natasha, at the Grand Vacations desk assisted me wonderfully with directions to a wonderful time out on the town. She is...

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Helpful?
Thank Bryan J
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Bryan J, Thank you for sharing these wonderful comments with us and other via TripAdvisor. It brings such pleasure to know that my team members were able to go above and beyond to ensure your stay with us was a satisfying experience. I will share your comments with Swapna, Natasha ,Bassem and the rest of my management team. Thank...

Cancun, Mexico
Reviewed 12 October 2014 via mobile

The hotel is very well located and convenient. Rooms are small but clean and comfortable. What is really remarkable is the service of an employee in particular. Vicky from frontdesk made our stay much better by paying attention into detail and helping in any way possible.

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Helpful?
Thank gmuhech
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Gmuhech, Thank you for staying with us. I am very delighted to know that Vicki was so helpful during your last visit. I will certainly share your positive comments with us. I look forward to future visits so that we can surpass your expectations. Nadria Buchanan- Manager on Duty

Washington DC
Reviewed 12 October 2014

This is a hotel that doesn't really know what demographic it's aiming for. It felt like a youth hostel but cost more than $500. Tying to be "edgy and in" it had a small teeming lobby with people sprawled everywhere, but aside from a single bartender, no staff- so we had to bus our own afternoon tea. The general decor...

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Helpful?
1Thank EHFWashingtonDC
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear EHFWashingtonDC, Thank you for choosing the Doubletree Metropolitan for your recent stay. I have read your comments and I wanted first and foremost apologize for the experience that you encountered with us. It is obvious that the attention to detail was missing. You have our every assurance that we take any feedback regarding our hotel seriously and will address...

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11/06/2017 12/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $250 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#202 Luxury Hotel in New York City
#226 Family Hotel in New York City
#235 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ensure you are high up to get away from inevitable street and other building noise. You are in New York after all.”
anneberry1234, 26 May 2017 | Read review
“Avoid room 322 unless you are disabled of course.”
LancashireOggy, 25 May 2017 | Read review
“Sign up for Hilton rewards, its free and you get WiFi with it.”
Ale00783, 24 May 2017 | Read review
“7th floor rooms were quiet.”
Flip-Alet, 24 May 2017 | Read review
“Lexington Avenue rooms give view.”
davidjU6831WW, 23 May 2017 | Read review
5 of 5
Priceline
US$182* /night
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Doubletree.comUS$189
Booking.comUS$189
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Prices are for 1 room, 2 adults
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