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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,043 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,360: English reviews
2 reviews
Reviewed 12 March 2014

The hotel is a good value for the dollar. However there is no security at the elevator lobby, which is remote from the front desk and near another entrance. Basically anybody can go up stairs at any time!!! Given the location and layout of the hotel this makes you feel unsafe when in the upstairs halls. On Saturday night there... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 285clarks
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

285clarks, Thank you for your review. I apologize for any inconvenience caused from the noise disturbances and any discomfort you experienced as a result. I must inform you that we have a security officer on duty stationed by the elevators from 10pm every night to check room keys before allowing guests on the elevator. We will keep your comments in... More 

Smyrna, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

I had a really bad experience at check in which put me off this hotel. I usually love to stay Hilton hotels but the lady at the regristration desk had a really bad attitude and was rude. So rude that I went to someone else to check in - who was fabulous. But after travelling all day, it was just... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Michelle I
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Michelle I, Please accept my sincere apologies for the inconsistencies in service that you received upon check in. I am happy that the second agent was fabulous!! I will be sure to share your experience with my staff and address it with the agents in our training program. I do hope you will decide to stay with us again the... More 

Atlanta, GA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 March 2014

No coffee makers in rooms; no complimentary coffee at any time. Only coffee available at 6am was to go outside, next door to another business. I mean, come off it guys!.... If you aren't providing coffee makers in rooms , at least have some available in the lobby from 5am on!

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Katheryn M
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Katheryn M, Thank you for your feedback on your stay. We apologize that we were unable to provide a coffee maker in your room. We will use your comments for the enhancement of service for future guests . Nadria Buchanan- Guest Experience Manager More 

Reading, United Kingdom
Level Contributor
126 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 9 March 2014

This is an average hotel in terms of service and decor, but we found it very convenient for our weekend break in NYC. The beds are very comfortable giving a good sleep. The bathroom has a good easy to use shower over bath, and there is a small safe in the room suitable for laptop or large digital camera. No... More 

Helpful?
1 Thank rilasata
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Rilasata, Thank you for sharing your experience with us via TripAdvisor. We pride in our convenience location and I am happy to hear that you found it suitable to your traveling needs in the city. I must apologize for the noisy air conditioning unit in your room. I will share this with my facilities team so that this issue can... More 

Chicago
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 8 March 2014

Booked an extended stay at this hotel in February. Check in went quickly although the gentleman at the Honors desk could barely speak to us, and he totally missed the mark in up-selling the restaurant and bar - he never even mentioned them, nor did he explain any of the HH perks at the hotel. He gave us our room... More 

Helpful?
1 Thank Clark_W_Griswold
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Clark_W_Grisworld, Thank you for staying with us and sharing the circumstances surrounding your stay. I must apologize for the inconsistencies in services that you received. I will be sure to address the issues that you have highlighted with staff and management alike as it is our aim to improve the services that we provide for our valuable guests. We do... More 

Boston, MA
Level Contributor
456 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 8 March 2014

Standard Doubletree...nice room with super comfy beds. Decent sized rooms & bathrooms for New York City. The bathroom had a separate vanity area which made for a bigger feel. I believe they serve breakfast in the bar downstairs, but there is no other food available on property. There are many cafés within walking distance, though. I felt service was pretty... More 

Helpful?
1 Thank Hotelsnobb
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Hotelsnobb, We appreciate you taking the time to share your experience with us. We are happy that you loved the location but would like to apologize for the lack of service you received from the staff. I will be sure to address this in our ongoing training program as we continually aim to improve the services that we provide. We... More 

Helsinki, Finland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 March 2014

In room phone did not work. I complained, but they did not fix it. Three "engineers" came and tried to do something with no results. I was expecting important phonecalls which did not come due to your broken phone.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Heli A
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Heli A, I do apologize for the inconvenience that you experienced due the functionality of your phone. I will be sure to address this with my facilities team to avoid the recurrence of such an event. Once again, I do apologize for this service mishap and do hope to see you for future visits so that we can better serve... More 

Richmond, Va, United States
1 review
Reviewed 8 March 2014

I enjoyed my stay at the DoubleTree Metropolitan! The staff was extremely courteous and helpful, the room was very clean and comfortable, and the location was great! I would defintely stay there again and recommend it to others.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James R. R
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

James R.R, Thank you for the amazing feedback. We hope to have more opportunities to cater to your lodging needs. Thank you for staying with us. Nadria Buchanan- Guest Experience Manager More 

Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 March 2014

Stayed at the Double Tree three nights March 1st-4th. This is an excellent hotel. Rooms were clean and the staff was great. Subway station right next store as is a Café Metro with great food and good prices. I would go back in a heartbeat.

Helpful?
Thank brad2004
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Brad2004, Thank you for staying with us. We are very happy that our location was suitable to all your travelling needs in the city. We look forward to hosting many more visits. Nadria Buchanan- Guest Experience Manager More 

Edison, New Jersey
Level Contributor
79 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 March 2014

The staff of this facility should be held as an example to hoteliers everywhere. I checked in with my wife after she had outpatient surgery on her hand. When I pulled up Reggie the doorman saw her difficulty and sprang into action. He was so gentle and funny I thought he was going to carry her up to the room... More 

Helpful?
Thank Art B
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Art B, We appreciate you taking the time to put to recognize Reggie and Karen for their outstanding service. They are truly gems of our property. I will be sure to share your kind comments with them. We hope to see you for many more visits. Nadria Buchanan- Guest Experience Manager More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $173 - $691 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#195 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street view”
  • Our room, bathroom was to the right, out of shot
 of 5 bubbles BertieNellie, 28 Nov 2016 | Read review
“Great location in mid-town, and close proximity to three subway stops.”
 of 5 bubbles Fergdip, 27 Nov 2016 | Read review
“no idea as we didn't have a good room”
 of 5 bubbles LorraineKirkcaldy, 26 Nov 2016 | Read review
“My tip is don't go to any room”
 of 5 bubbles GillyB33, 22 Nov 2016 | Read review
“best view would be at he front of the hotel”
 of 5 bubbles sandragD9615ML, 22 Nov 2016 | Read review
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