Paramount Hotel

Paramount Hotel

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Room & Suite (227)
Dining (8)

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About

3.5
#477 of 506 hotels in New York City
4.5 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.1 of 5 bubbles
Value
The bustle of the street disappears as you step inside Paramount Hotel. Our Times Square, New York hotel's chic, two-story lobby, with its reflective fireplace, dramatic lighting, and rich textures, sets the stage for a hip, indulgent experience. Whether you are traveling for business or pleasure, Paramount Hotel makes a stylish, comfortable, and centrally located home base for all of your adventures in New York City. Recently updated but retaining its historical charm, Paramount Hotel is the only hotel near Broadway NYC with genuine personality.
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Property amenities
Paid private parking nearby
Free internet
Fitness Centre with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Non-smoking hotel
Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Radio
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
Languages Spoken
English, Spanish

Location

235 W 46th St, New York City, NY 10036-1409
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
Teterboro Airport
11.9 km
See all flights
49th St
4 minNew York City Subway
3.5
3.5 of 5 bubbles2,712 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Paramount Hotel, nestled in the vibrant heart of Times Square, is applauded for its prime location despite some guests noting the noisy and bustling environment. However, the hotel often falls short of expectations, with numerous visitors expressing dissatisfaction with the additional costs and questioning the value of their stay. A significant number of reviewers find the rooms to be cramped, dated, and not well-maintained, contributing to an overall atmosphere that's perceived as gloomy and in need of an upgrade. Amenities are deemed lackluster, and the cleanliness standards appear to be hit or miss. Moreover, the service, although friendly at times, is frequently described as inefficient and inconsistent, further detracting from the guest experience.
Location
Central
Atmosphere
Outdated
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Underwhelming

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Detailed Reviews
Yvonne M wrote a review Mar 2020
Halifax, United Kingdom
3.0 of 5 bubbles
Having walked into a dim lit hotel , I was in for a even worse surprise the room was so small it was almost full with two cases on the floor. The cleanliness of the hotel was brilliant and the staff couldn’t do enough for you apart from one lady who was quite hostile towards customers going into the bar area, shall I say we never went in there again,we also found the pricing for drinks was overpriced.
It’s location is ideal as it’s in the middle area of Times Square and within area for the theatres
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Mar 7, 2020
We appreciate that you took the time to share your feedback, Yvonne. We're glad you had a pleasant stay with us despite our services not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.
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Leyland93 wrote a review Feb 2020
3.0 of 5 bubbles
The hotels location is perfect, short walk to times square and the broadway shows and location is also good for the tourist buses as there is a stop right outside. The rooms are just what you need for a city break, comfy beds, good shower and the netflix part of the facilities is a great touch when you've had a long day sightseeing and just want time in the room to unwind. The good points of a great trip were sadly overshadowed by the experience we had with the concierge. If you're looking to do any trips, see any shows please do your research before you fall foul and are grossly ripped off by their services.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Feb 3, 2020
Thank you for taking the time to submit this feedback, Leyland. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
macphisto77 wrote a review Feb 2020
Wolverhampton, United Kingdom
4.0 of 5 bubbles
This hotel was chosen due to location in the heart of Times Square although with many hotels to choose from, this one was deemed to be best value via British Airways. On arrival into the main lobby, drhis was as I expected as per photos, dimly lit and gave a good 1st impression. The check-in was simple although not overly welcoming, no upgrade offered as I've seen given for other guest reviews, but hey. We then went to the room, no bell boy just take the lift. The corridors to the room were light and modern but then we opened the door to our Broadway Classic dbl room and it was tiny! We thought OK, let's go with it, it's only a base and it was all clean, maybe needed a bit of decorating but perfectly acceptable. The room was cleaned daily, with fresh towels etc. We found the room could get very warm as the bathroom radiator was steaming hot, but all you need to do is close the bathroom door and put on the aircon or open the window to sort that out. We used the bar and cafe 2-3 times after a long day and sevice was friendly and fast. The food is basic but you will eat out in many new york places anyway. Why it shuts at 9pm sun to thurs is odd and we were hurried out on one occasion at 830. Overall its worth a visit but don't go for the basic room as its just too small.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Mar 2, 2020
Thank you for taking the time to share your 4/5 review with us, Mac. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!
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Jo blue wrote a review Feb 2020
5.0 of 5 bubbles
We stayed in this hotel for the last 5 days it was Amazing .Before arriving I e.mailed the guest experience Manager Lucy Tian for help and advice she was very helpful indeed she found out through our travel agent that it was both our 50th birthday and upgraded our room what a lovely gesture. On arrival the staff were very friendly and helpful. The room was a king Deluxe it was very light and airy with a very large bed it was very comfortable and the room was warm. The location was excellent just off Time Square it was not noisy being surrounded by theatre we were very pleasently surprised how quiet the hotel was. Also on leaving the hotel they have there own cabs waiting outside a very luxurious car flat rate of $72 no waiting around in the cold. Highly Recommended and will stay at this hotel again.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Feb 9, 2020
Thank you for the outstanding review, Joe! We're delighted your experience at Paramount Hotel was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a lovely day!
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Ian H wrote a review Jan 2020
West Sussex, United Kingdom
2.0 of 5 bubbles
This hotel is a bit like Jekyll and Hyde, great location, great old fashion facade.
Now I'm all for having a nice ambience but the lobby and lifts in particular need a
slighter brighter bulb. Staff at checking where helpful. Room was clean and nice but
the bathroom needs a bit of work to update/repair it.

Find it strange that no restaurant / diner within the hotel. The little cafe had limited choice and was not that enticing, Also it shuts at 21:00, so you can't have a night cap having been out all day!

You get charged a service charge which included your WiFi and water plus a few other things, surely the water should be included within your room rate. That said hot water does not reach the higher floors, ran water for 30 minutes on first morning and still only luke warm. Also plug did not fit correctly so you had to keep tap on
to wash anyway. So on checking out found that the service charged did not cover the baggage storage, one does feel ripped off.

DO NOT get the hotel to organize a cab for you, the porter said $90 to JFK, we had to pay him a $11 deposit and the fare would be $79 payable to the driver. NO the driver on arrival at JFK insisted upon the full $90 fare. COMPLETE RIP OFF!!!!

I can recommend hotel for location but not much else, I will not be returning!!!!
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Date of stay: December 2019
1.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Room Tip: Try the Eddison next door.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Jan 3, 2020
We appreciate your feedback, Ian. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
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Taff_Bob_57 wrote a review Mar 2020
5.0 of 5 bubbles
This was our second visit to this loverly eloquent chic hotel. On arrival we were met with a smile and pleasantly greeted by the door staff. The check in was both very quick and undertaken by a very pleasant gentleman at the reception desk. This was really pleasing after a long tiring journey. We were allocated a room on the 15 floor (no 1505). From the very first instance we felt entirely safe and secure and were really impressed at the cleanliness of the lobby lifts and corridors within the Paramount. On entering our room we found it to be quite spacious with a king size bed a lot of luggage space TV telephone and in room safe. The bathroom was again very adequate for our 4 night stay. The hygiene standards are very high at this hotel and we found the bed and bed linen to be exceptionally comfortable and very clean.
The hotel is superbly located for using all forms of transport in New York and Broadway shows. More importantly you can easily walk to a lot of New York attractions. Central Park between 20 to 30 min walk, Empire State again betwee 20 to 30 mins walk. Maceys, Grand Central Station 5th Ave for shopping and many others are within easy walking distance.
As it very close to Hells Kitchen you will certainly not be short of places to eat.
Can't wait to revisit this beautiful charming safe secure and more importantly very clean hotel.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Mar 17, 2020
Thank you for sharing this glowing review, Bob! We are delighted to hear about your experience at our prime location in the heart of the city! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future. Have a fantastic day!
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Lisa wrote a review Feb 2020
2.0 of 5 bubbles
From start of our hol which we have saved for 5 year for we was so excited we was staying in new York in this newly refurbished hotel ect ,we enter and staff was very nice and helpful hotel was very modern so all good so far , then we enter the room ! Which by the way we was told was queen superior? When we open door my mouth dropped it’s the smallest room ever iv stayed in hotels all around world before I was married and this is by far the smallest ... the bed was definitely not a queen more like normal size bed The room is so small and basic nothing like you see advertised really, also our room was dirty on arrival but being mum I carry baby wipes and wiped around room but after this the room was clean everyday , but put dampner on the first day but never mind we carried on , then the next day when we wanted to take shower (we was up quite early) no hot water I let tap run for quite some time and just lil warm but as we was up early I’m assuming the reason it wasn’t hot was not due to everyone showering at same time but even if that is reason still not good enough again no problem we go out ,then next day I tried running two in sink again no hot water but now my water in sink is disappearing? Filled again happen again so to have a wash I have to have tap running , then we relise the fees that have been taken , we had no idea these fees was being taken which is not hotels fault more our travel agent but when we asked for what the fee was for they said facility? Now I’m
Not going gym I never used there phone and the WiFi is so poor really shouldn’t be taking 35 dollars a day fir the plus tax...if I’m honest this ruined holiday as we only had x amount to spend so then we spent most day upset and looking for somewhere to actually change money as everywhere was bad rate there, then there’s the paper thin walls the room next to us I’m assuming had there toilet near our door because if they flushed it would eco through our room so as well as bed being bumpy and uneven i was being woke up by late night trips to the bathroom , in all iv had bad experience it did ruin my hol we tried not to let it but after so many lil things u can not help but be disappointed...
Overall the the staff and location is great right near Times Square and broadway but the hotel it’s self let the holiday down definitely would not recommend to any one
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Feb 8, 2020
We appreciate you taking the time to share your concerns with us, Lisa. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
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Alex D wrote a review Jan 2020
Liverpool, United Kingdom
1.0 of 5 bubbles
Me and my partner stayed here on the 22nd December till 29th December 2019.
This was a gift for my girlfriends 21st Birthday present and let’s just say, it was a birthday to forget.

When I went to get a shower in the bathroom in our hotel room, human poo (waste) Poured out of the bath taps and up the plug hole and the shower head filling the bath tub with a lot of sewage which was absolutely disgusting. The smell is still in our lungs and believe we could or could of been really sick no one would wish this on their worst enemy, it was a nightmare. The bathroom was a horrific sight the smell the waste was leaking everywhere we had to quickly inform the cleaner who happened to be in the corridor outside, and she couldn’t even attend the bathroom, she quickly rushed to the room telephone and immediately called and emergency engineer.

We was then shifted to the main entrance/ reception to be given another room, which we waited over 4 hours for. This was really disappointing because were sitting in the middle of New York with no hotel room for 4/5 hours, Unable to wash/shower and had the incident still on our minds. This was very disappointing because we couldn’t go out on a trip or plan anything because it ruined a whole day for us. We felt so sick and wanted to come home ASAP.

When we went to reception we was offered a continental breakfast as an apology which was a croissant or donut and some fruit which we couldn’t even eat because we felt very sick. This put us off eating the rest of the holiday and couldn’t look at food as it was still in our minds.

We are very disappointed this happened. This SHOULD NOT happen anywhere at all, especially when you pay a lot of money to stay in a hotel in New York you never expect this, very unhygienic. We hope we are well and haven’t caught anything from this horrific experience.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Jan 3, 2020
Thank you for contacting us. It’s unfortunate your stay in our hotel was less than ideal and we failed to meet your expectations. Would you be willing to share a little more of your experience with us by contacting the hotel directly at contactus@paramount-nyc.com. What you have experienced during your stay was definitely not on par with the high-caliber service provided by Paramount Hotel. Looking forward to hear back from you. Lucy Tian
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Jim W wrote a review Mar 2020
5.0 of 5 bubbles
This was our 6th visit to NYC and our first stay at the Paramount hotel.
The hotel is literally a 1 min walk from the ‘steps’ at Times Square and is in the middle of the theatre district.
The room we had was on the 15th floor, small but ideal for our stay, spotlessly clean with maid service and fresh towels daily.
The room had an iron, ironing board, hairdryer and safe and 43” flat screen tv with HD channels but no fridge , i later saw that this can be rented for a nominal fee if required
5 mins walk from the Port Authority bus station and about 10 mins to Macy's and the Empire State Building.
Central Park was 10 mins in opposite direction.
The staff were eager to please, courteous and knowledgeable.and i won’t hesitate in staying here on our next visit.
All in all a positive experience, thanks to all.
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Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Mar 15, 2020
Thank you for leaving us this fabulous review! We're so glad you had such an enjoyable time with us at Paramount Hotel! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!
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RavenPlatty wrote a review Jan 2020
Birmingham, United Kingdom
4.0 of 5 bubbles
We stayed in the paramount for 4 nights from the 13th Jan. On arrival the hotel is lovely and when you walk into the reception/lobby area it certainly has the wow factor. The gentleman who greets you on the door is also really friendly and pleasant too. The amenities of the hotel are very basic. No tea/coffee facilities, no fridge or even space to really store your cases. The rooms could do with updating some what and are very small, which can become frustrating when getting ready, but for 4 nights we couldnt really complain. I could imagine a longer stay though would be a bit more annoying. The bathroom appeared clean but certainly need modernising and a refresh as they looked tired and more like mcdonalds toilets from the 90s. The bed though, OH MY DAYS!! The best most comfyest bed I have ever experienced in a hotel anywhere in the world!! My biggest fear when i go on holiday is having a firm or hard mattress as it ruins my sleep and makes for a very tiring holiday both physically and mentally, but the bed did not disappoint. The pillows were naff and went flat in minutes, but after long days walk around new york the mattress was just what the dr ordered and I could cope with the pillows.

The hotel is just a stones throw from.the centre of time.square in easy access to subway and the bus tour routes and brisk walk to rockafella centre, 5th Avenue and Madison Square gardens. Couldnt argue the location.

For what I needed, I would stay again
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexK6512, General Manager at Paramount Hotel
Responded Jan 28, 2020
Thanks for the 4/5 rating, RavenPlatty! We're happy you had such a lovely stay at Paramount Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
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Answer from angmcdade79
Dundee, United Kingdom16 contributions2 helpful votes
I think you can but i am not really sure about there law there if you have to be 21.
Answer from Colin K
Widnes, United Kingdom61 contributions39 helpful votes
Not happened to me and never will as I wouldn’t even set foot in this place to get out of a monsoon! Awful hotel
Answer from Kathy G
Boston, Massachusetts19 contributions57 helpful votes
I stayed at the Paramount in April 2023 for one night and I did not pay a resort fee.
Answer from Josh
London, United Kingdom24 contributions20 helpful votes
Sorry my reply is late but yes there is one in there! The gym is good.
Voyage49425689071 wrote a tip Jul 14
1 contribution
3.0 of 5 bubbles
"Avoid the little French cafe attached if you want a beer, decided to get a lager and sit outside the hotel and it cost 17 dollars a bottle! "
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becky wrote a tip Jul 10
Bodmin, United Kingdom36 contributions
2.0 of 5 bubbles
"Read through the reviews before booking"
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abitgone wrote a tip Jul 6
Warwick, United Kingdom24 contributions1 helpful vote
3.0 of 5 bubbles
"Wait until the renovations are complete. It all feels a bit tired at the moment."
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j22remely wrote a tip Jun 2024
Boise, Idaho9 contributions
1.0 of 5 bubbles
"Spend your money on a different hotel"
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Yael Y wrote a tip Jun 2024
1 contribution
1.0 of 5 bubbles
"stay away"
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PRICE RANGE
C$257 - C$453 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paramount new york city, paramount hotel nyc, paramount hotel new york city, new york city paramount
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
605
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Paramount Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Paramount Hotel
Which popular attractions are close to Paramount Hotel?
Nearby attractions include Broadway (0.2 km), Times Square (0.2 km), and Come From Away (0.09 km).
What are some of the property amenities at Paramount Hotel?
Some of the more popular amenities offered include a fitness centre, free internet access, and reduced mobility rooms.
Is parking available at Paramount Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Paramount Hotel?
Conveniently located restaurants include Dos Caminos, Los Tacos No. 1, and Blue Fin.
Are there opportunities to exercise at Paramount Hotel?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at Paramount Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Paramount Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Paramount Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and Hamilton Park (2.8 km).
Does Paramount Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Paramount Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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