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Sanctuary Hotel New York

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Sanctuary Hotel New York
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3,813 Reviews from our TripAdvisor Community

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Showing 3,230: English reviews
Pittsburgh, Pennsylvania
Reviewed 2 September 2014

Had a great stay at Sanctuary. Very European in style with a delightful breakfast, included in the price. Amazing location off Times Square, but quiet and no street noise. The rooftop bar can be a bit noisy on weekends so recommend a middle floor. Great and friendly staff, would stay there again.

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Helpful?
Thank David S
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are happy to know that you enjoyed your time here at the Sanctuary Hotel. We hope that you will be back for another great visit. Best Regards, Jeremy Poon General Manager

Franklin Square, New York
Reviewed 2 September 2014

Stayed here the night of our first anniversary before going away. Very nice hotel - great location and friendly staff. The room was very small but had all the amenities needed. The concierage was so helpful with everything to make our first anniversary special. Great location - quick walk from Times Square. Rooftop restaurant has great views and yummy food!

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Helpful?
Thank cmv78
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your feedback. We hope to see you again in the near future. Best Regards, Jeremy Poon General Manager

Philadelphia, Pennsylvania
Reviewed 1 September 2014

This was our first time at this hotel (and the last). It's not that it was a terrible experience. It's just that the hotel gives off a different vibe that what we were looking for. I’ll explain, but first I want to get to the positives. Check-in was a breeze and the front desk staff, along with all the other...

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2Thank HouTraveler
Jamaica, New York
Reviewed 31 August 2014

I have rarely written a poor review but as I sit here at the hotel I found it important I write about my experience as it is happening. We are in room 410, which appears to be separate from the main hotel as it has its own elevator. I will start with the positives. The rooftop is hands down amazing....

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2Thank Charles N
Reviewed 31 August 2014 via mobile

Had an amazing stay at the Sanctuary. From the moment I booked to the moment I arrived Brandon the concierge was amazing, nothing was too much trouble and he helped me arrange a few surprises for my partners 40th birthday. My partner proposed while we where here and Jimmy recommended an amazing jewellers where we picked an amazing ring. The...

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2Thank DanielleF1982
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Congratulations on your engagement! We are so happy for you and thank you for letting our team be apart of such a special occasion. We hope to see you and your partner back with us for another special visit some time soon. Best Regards, Jeremy Poon General Manager

Reviewed 30 August 2014 via mobile

The Sanctuary Hotel was the perfect choice for the start of our honeymoon. As soon as we arrived, we were greeted at our taxi, and our cases were taken to our deluxe room. Every member of staff: reception, door men & lift attendants were friendly and attentive and genuinely took an interest in what we had been doing or were...

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2Thank Char_L_Kyle_M
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are all delighted to know that you enjoyed your honeymoon experience with us at The Sanctuary Hotel. We would love to see you back again for another memorable visit. Best Regards, Jeremy Poon General Manager

st clair nsw
Reviewed 29 August 2014

We were looking for a long time when it came to booking our New York hotel, Im so glad that we ended up choosing this one. From the moment we arrived the customer service was out standing. It was a great check in and were made to feel more than welcome. The rooms are very well laid out for the...

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2Thank adamntina
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for providing us with such great feedback. The staff will be delighted to know that you enjoyed your time with us. We would love to see you back for another great visit. Best Regards, Jeremy Poon General Manager

Kent, United Kingdom
Reviewed 29 August 2014

Great customer service and a friendly welcome. Good continental breakfast included in price and open until 1030 so no having to get up early. Small but well decorated and clean rooms (thank you cleaners) with great shower incorporated into the room which made good use of the space. We only ate once in the upstairs restaurant but it was good...

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1Thank Jill W
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your review. Julio will be happy to read about your comments. Should your travels bring you back to NYC, please think of us. Best Regards, Jeremy Poon General Manager

Plymouth, Minnesota
Reviewed 28 August 2014

not every stay is perfect, and this one was no different....I want to emphasize the positives more however there were a few too many small, negatives to point out. PROS: Staff is very friendly and polite. Decor is very contemporary, high-quality and chic which I like very much. I love the in-room shower which was spacious. The bed was very...

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1Thank Mike W
Reviewed 28 August 2014

I travel allo over the World with work and I normally stay in one of the bigger hotel chains that are all over the World to get an average stanard wherever I am. Stumbled upon The Sanctuary on Trip Advisor when I was looking where the bigger chain hotels were, and I'm glad I did. The hotel is not big,...

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Thank Derek1968
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for taking the time to provide us with such great feedback. It's comments like yours that motivate our staff to continuously improve upon the services that we provide. There is nothing better than knowing that a guest thoroughly enjoyed their time with us. We hope to welcome you back to your new home away from home very soon....

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Haven Rooftop NYC
Haven Rooftop NYC
Cuisines: American, Bar
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 

Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $276 - $579 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Reservation Options:
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Hotel Style:
#14 Family Hotel in New York City
#32 Romantic Hotel in New York City
#46 Luxury Hotel in New York City
#69 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Hotel New York staff and other travellers.
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Questions? Get answers from Sanctuary Hotel New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fourth floor east was very quiet”
 of 5 bubbles angel1265, 3 Jan 2017 | Read review
“Just accept the noise”
 of 5 bubbles 4leem, 3 Jan 2017 | Read review
“Rooms are small. Ask for a large one.”
 of 5 bubbles JMasonNashville, 2 Jan 2017 | Read review
“Avoid the top (9th floor) near the rooftop bar.”
 of 5 bubbles RichardSimpson1, 30 Dec 2016 | Read review
“our basic king was little but just fine”
 of 5 bubbles peggyvb, 29 Dec 2016 | Read review
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