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Renaissance New York Times Square Hotel

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Traveller (885)
Room & Suite (486)
Dining (96)
Overview
  • Excellent54%
  • Very good34%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“times square”(928 reviews)
“great location”(407 reviews)
“new york”(402 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
4 Star accommodation
All hotel details
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Rooms
Sep. 2Sep. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,566)
Filter reviews
2,276 results
Traveller rating
1,171
768
225
67
45
Traveller type
Time of year
LanguageEnglish
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1,171
768
225
67
45
Show reviews that mention
All reviewstimes squaregreat locationnew yorkmarriott marquistkts boothstreet levelconcierge loungemain lobbybroadway showlounge arearockefeller centerhigh floornice sizecentral parksubway stationbig applefew blocks
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1 - 5 of 2,276 reviews
Reviewed 3 days ago

Checked in on a Sunday and out on Wednesday. Put on 18th floor although my Platinum Elite called for a low floor. Due to non-functioning Air Conditioning and Elevators I moved to a lower floor after many promises and inordinate delays. Senior Operations Manager went...More

Thank Samuel M
Response from TeamMarriott, Manager at Renaissance New York Times Square HotelResponded 2 days ago

Dear Samuel M., On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. We hope...More

Reviewed 4 days ago via mobile

First time staying at this property. I have to agree with other reviewers that my main deal breaker here is *No Room Service* 🙁 Also, Check in area at street level is small & gets crowded quickly at certain times. Then, to access rooms, you...More

1  Thank Jane B
Response from TeamMarriott, Operations Manager at Renaissance New York Times Square HotelResponded 3 days ago

Dear Jane B, Thank you for being our guest and for your loyalty as a Marriott Rewards member. On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit and for your disappointment with the lack...More

Reviewed 5 days ago

I stayed at this property in August of 2018 for two nights for business travel. There were many good things including the central location, ease of check in/out, an an overall modern look and feel. The room and bathroom were spacious for NY standards, both...More

Thank chitown135
Response from TeamMarriott, Operations Manager at Renaissance New York Times Square HotelResponded 4 days ago

Dear chitown135, Thank you for being our guest. We are truly sorry for failing to deliver the exceptional stay you deserve and for the issues experienced with the window treatments and dining service. Everything we do is aimed at giving each guest a superb, memorable...More

Reviewed 1 week ago via mobile

If you want to be in Times Square then this hotel will work. Otherwise, it's ok. Average room, ripped sheets and stained bedding. Did someone die here? No lounge so elite members get breakfast at the bar/restaurant. This may be my first and last time...More

1  Thank v9m7i
Response from TeamMarriott, Manager at Renaissance New York Times Square HotelResponded 1 week ago

Dear v9m7i, Thanks for taking the time to share about our hotel. Although we are happy to see you loved our location near Times Square, we are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only...More

Reviewed 1 week ago via mobile

I left the Moxy Hotel because I was so upset with their terrible service that finding this place for only a few bucks more was a huge relief. Amazing concierge, it's actually in Times Square and the service is up to Marriott standards. Thank you...More

Thank Bob B
Response from TeamMarriott, Manager at Renaissance New York Times Square HotelResponded 1 week ago

Dear Bob B, Thank you for being our guest at Renaissance New York Times Square Hotel. Our entire staff is committed to providing excellent service in any circumstances, and we are glad to receive your recognition. Thanks again for your kind words, and we look...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$267 - US$723 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Family Hotel in New York City
#107 Romantic Hotel in New York City
#112 Business Hotel in New York City
#164 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$267 - US$723 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Family Hotel in New York City
#107 Romantic Hotel in New York City
#112 Business Hotel in New York City
#164 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (885)
Room & Suite (486)
Dining (96)
Amenities (5)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
May 13, 2018|
AnswerShow all 10 answers
Response from Chrissypoo | Reviewed this property |
There isn't a rooftop. On the 3rd floor there the RLounge which is indoors and overlooks Times Square with huge windows. You will probably need to purchase some drinks to sit at the tables with a view. Yes, it would be... More
1
Vote
Wendy V
April 10, 2018|
AnswerShow all 5 answers
Response from Anuradha B | Reviewed this property |
You just access the launge as any restaurant and then pay for drinks and food.. no other charges
1
Vote
BLSTravel_Dallas
March 16, 2018|
AnswerShow all 3 answers
Response from AshleeTravels | Reviewed this property |
Just stayed recently for spring break. We were given breakfast vouchers for Gold status.
1
Vote
Room Tips
"Don't Book until Changes made"
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"Bring a sleep/eye mask"
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"Higher the better. Times Square is loud."
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"higher floors are better view"
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