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The Manhattan at Times Square Hotel

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6,634 Reviews from our TripAdvisor Community

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There are newer reviews for The Manhattan at Times Square Hotel
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Showing 4,337: English reviews
New York
Reviewed 6 days ago NEW

what makes a hotel great despite the fact that its a bit outdated ,wi -fi in room very slow , room compact , elevator service at times very slow , breakfast although free is uninviting in content and offering is the hotel location.it is very accessible to transportation and restaurants and shopping an added plus is the fact that the...

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Helpful?
Thank simon k
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate your feedback, Simon. We're pleased to hear that you had an overall pleasant stay with us. However, it's unfortunate that your experience was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again soon to share a more positive experience with you. Yours in Hospitality, Brendan...

New York, NY
Reviewed 6 days ago NEW

We stayed at the hotel midweek via a Groupon to catch a play & enjoy the city. The location of this hotel is excellent. We were able to check in early, which was a plus. The room was adequate size. As I understand, the hotel is in the process of being updated and our room could have used that. We...

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Helpful?
1Thank coachkathy10
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thanks for the 4/5 review, Kathy. We're thrilled to hear that you had a great stay with us. It's wonderful that you loved our central location and we hope you were able to explore the city. We're also very pleased that Starema provided you with excellent service - that's what we like to hear. We'd love to see you again...

Reviewed 6 days ago NEW

I brought my 9 year old daughter for her first trip to NYC! I wanted a safe and centrally located hotel and The Manhattan at Times Square was everything and more. Its beautiful and staff is amazing, especially Mohammad at the front desk. He was kind, generous and helpful. The room was spacious and clean. The breakfast offered was delicious....

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Helpful?
2Thank Rachel K
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thanks for the amazing review, Rachel. We're delighted to hear that you had such an excellent stay with us. It's wonderful that our team provided you with fantastic service, especially Mohammad. That's what we like to hear. We're also very pleased that you loved your room and breakfast. We can't wait for your next stay with us. Yours in Hospitality,...

Edmonton, null, United Kingdom
Reviewed 6 days ago NEW

Very nice central location, with very clean rooms even do the rooms are very out dated, specially the showers are designed for people who are under 4ft other then that location and some of the views are amazing, But the check in and out is absolutely horrific under staffed and log ques with managers just loitering about and doing absolutely...

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Helpful?
Thank Gsi L
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Guest, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future to share a more positive experience with you. Yours in...

Reviewed 6 days ago NEW

I looked at the reviews for this hotel and there were some really bad reviews so I was not looking forward to it. I went with a party of students and the accommodation was good for what we were expecting. The room did need upgrading but it was clean. The sheets and towels were changed every day which was great....

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Helpful?
Thank justjaney369
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate your feedback, Janey. We're glad to hear the cleanliness of the room was up to par, you felt welcomed by our staff, and our location was perfect for your activities. Regarding the upgrading, we will take your feedback seriously as we continue to improve for the future. We'd love to share an even more positive experience with you...

Reviewed 1 week ago NEWvia mobile

Starema is a star for the Manhattan at Time Square. Best customer service in a long time. She is a plus for this company and definitely would stay again. She was very informative and friendly and provided me with a new room as the first room was a tad bit outdated.Thanks Starema and contine to shine for the company, like...

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Helpful?
Thank HgWells1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Guest, Thank you for the outstanding review. We're delighted your experience with us was so wonderful. It's fantastic our team could accommodate your needs and assist you in any way possible. Starema is a valued member of our team so it's no surprise she took such great care of you. We aim to please and your praise lets us...

Reviewed 1 week ago via mobile

The best thing this hotel has going for it is obviously it's location, easy walking distance to time square and surrounding areas. However, as for the hotel itself, nothing very impressive, very basic rooms that definitely could use a face lift!

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Helpful?
1Thank Lynsie D
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate your feedback, Lynsie. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future to share a more positive experience with you. Yours in Hospitality,...

Reviewed 1 week ago via mobile

We got good service from Dolly and Mohammed when it came to breakfast. The location is good. But a noisy hotel with many schools visiting NYC. Then again location is everything - and it is only a few blocks away from good running in Central Park.

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Helpful?
Thank Preben D
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate your feedback, Preben. We're pleased to hear that you had an overall pleasant stay with us. However, it's unfortunate that your experience was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to have you back again in the future to share a more positive experience with you. Yours...

Cardiff, United Kingdom
Reviewed 1 week ago

Just returned from a week in New York staying at the Manhattan and what an excellent choice. We were in the heart of it all in Times Square. Around the corner from Broadway, walking distance to Top of the Rock ,Central Park and Empire State building. plus other attractions. For attractions further afield ,the subway is around the corner The...

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Helpful?
Thank ginamc186460
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thanks for the 4-star rating and review, Gina. We're thrilled you had such a pleasant time with us. We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location and proximity to so many of the city's best attractions. That's what we like to see. We're delighted our team took such...

Washington DC, District of Columbia
Reviewed 1 week ago via mobile

Recently stayed here for a 1 night business trip and was able to receive a complimentary early check-in thanks to manager Starema. Her customer service and professionalism were exceptional. The hotel is in need of renovation but the staff are always available to assist with any issues you may have.

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Helpful?
1Thank KLytes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thanks for the perfect review. We're delighted to hear that you had an outstanding stay with us. It's wonderful that Starema provided you with excellent service - that's what we like to hear. We'd love to see you again soon for another incredible experience. Yours in Hospitality, Brendan Moraes - General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free Internet
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 

Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $251 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 685
Reservation Options:
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Hotel Style:
#181 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Manhattan at Times Square Hotel staff and other travellers.
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Dunfermline, Scotland

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Questions? Get answers from The Manhattan at Times Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request rooms that use the front two elevatores”
 of 5 bubbles simonk688, 17 Mar 2017 | Read review
“Ask for Mohammad, he'll get you everything you need!”
 of 5 bubbles rachelkJ9267NU, 17 Mar 2017 | Read review
“Prepare to wait at check in”
 of 5 bubbles gsil2014, 17 Mar 2017 | Read review
“Higher floors have better views”
 of 5 bubbles ginamc186460, 14 Mar 2017 | Read review
“Get the top floors”
 of 5 bubbles yomtov18, 13 Mar 2017 | Read review
5 of 5