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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,860 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

The hotel was very nice, staff were very accommodating. the housekeeper we had for our room, Naomi Chin, she was very great and made sure we were equipped with towels and respected our privacy and other stuff. was very great and real.

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Helpful?
Thank Lucy D
HOTEL’S FAVOURITE REVIEW
Reviewed 3 January 2017 via mobile

So what do you expect? Booked a last minute trip to see in the New Year staying at the Sheraton. This is a very large,bustling hotel during an especially busy time so don't stay in New York if you want peace and quiet. The hotel reception staff were always courteous polite and eager to help as were all the other...

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2Thank wooda111
About Hotel's Favourite Review
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review our hotel. We appreciate your kind words about our location and staff. We also appreciate your feedback about our elevators; thanks for letting us know what we can do better, as it helps us to improve, constantly, for our guests. Please come back and see us again soon. You always are welcome here....

New york
Reviewed yesterday NEW

To loudy. Not very clean. The rooms aré so little. Good location. It is a good hotel if you want to go in a bussines trip. If you want to rest, this is not a good hotel for rest. If you wish and enjoy NY this is not a good option.

Review collected in partnership with this hotel
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Thank Iliana H
Dungarvan, Ireland
Reviewed yesterday NEW

Excellent customer service and helpful staff. The hotel was very busy and yet the staff remained responsive, helpful and friendly. I would definitely stay at the hotel on my next trip to New York City.

Review collected in partnership with this hotel
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Thank Lucia V
hartford, ct
Reviewed 2 days ago NEW

stayed here for one night. checked in took over 30 mins due to long line. hotel was extremely busy, this resulted in elevator wait time longer than it should. Great central location. Near time square and central park. Room is small, as expected. staff intertaction is average.

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Thank chung0912
Reviewed 2 days ago NEWvia mobile

I've just read a review slating this hotel! Totally not my experience! We were greeted by Dawnus a lovely professional man who chatted to us asking about our flights etc and asking the reason for our visit we advised we were here to celebrate my partners 50th birthday. Lovely room, great views bags dumped and off we went out to...

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Helpful?
Thank liz c
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Happy Birthday! We are delighted that you chose to spend it with us. Thank you for your five-star review. We are happy to learn that you enjoyed your recent stay! We appreciate your kind words about our location, staff (esp. Dawnus) , rooms, servive and more. Please come back and see us again soon! You always are welcome here. Warm...

Oakland, California
Reviewed 2 days ago NEW

Used SPG points for this stay. Required as many or fewer points as other properties. Alex at the front desk took really good care of me. I like the renovated elevator system where you enter the floor at the panels and the control tells you which elevator to take. The only issue was that they charged $4/piece for storage of...

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Helpful?
Thank henry c
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your four-star review. We are happy to learn that you enjoyed your recent stay! We appreciate your kind words about our location, staff and new elevator system. We also appreciate your constructive feedback about bag storage fees. We always want to know how we can better serve our guests - thanks for giving us your feedback! Please...

Reviewed 2 days ago NEW

I really enjoyed the hotel from the view I had in the window to the accommodations presented by the staff. My friends and I were staying in New York for a Model United Nations trip and Sheraton was on the next block over from where the meetings were taking place. The staff were very nice as each day they replaced...

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Thank The B
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review. We are happy to learn that you enjoyed your recent stay and your New York Model United Nations event! We appreciate your kind words about our location, staff and more. Please do come back and see us again soon! You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social...

Leeds, United Kingdom
Reviewed 2 days ago NEWvia mobile

We chose to book a stay at the Sheraton because when looking at trips to New York we knew it would be more than a base than anything else but wanted a good Central hotel and the Sheraton is just that! It's 5 minute walk to Times Square, 5 minutes the other direction to Central Park and just 10 minutes...

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Helpful?
Thank Captain787
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review. We are happy to learn that you enjoyed your recent stay! We appreciate your kind words about our location, rooms and room views and more. We also appreciate your constructive feedback about our busy lobby. We always want to know how we can better serve our guests - thanks for giving us your feedback!...

San Francisco, California
Reviewed 3 days ago NEW

This hotel underperformed my expectations on every dimension other than location. If you look at my profile, you will see that I am generally a generous reviewer (I am not a complainer). But this hotel was truly terrible and other people shouldn't be subjected to this. Room - my room smelled like a combination of cigarette smoke and garbage. Hard...

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Helpful?
2Thank BerkeleyCaveman
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

We regret that your recent stay with us did not meet or exceed your expectations. We regret the issues you encountered with our staff, elevators and room; we are dismayed to hear this! We would like to make this right. Please email Joseph.Giordano@Sheraton.com to set up a quick call to discuss your feedback - at your convenience. We look forward...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $356 - $753 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#183 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Know what kind of view you and how many people are coming in advance.”
 of 5 bubbles 902theb, 21 Mar 2017 | Read review
“Make sure you don't get room 744”
 of 5 bubbles , 20 Mar 2017 | Read review
“higher floors have better views”
 of 5 bubbles joestarrs, 20 Mar 2017 | Read review
“Club lounge is great if you are platinum or on that floor. Get a room away from the elevators since they are noisy and people will probably congregate out there swearing when they have to wait forever for it to arrive.”
 of 5 bubbles drm237, 20 Mar 2017 | Read review
“Do not touch and move products drawer and fridge since you will be charged automatically if you move products. There are Starbucks coffee making kit in the room.”
 of 5 bubbles , 20 Mar 2017 | Read review
5 of 5