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Sheraton New York Times Square Hotel

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6,158 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton New York Times Square Hotel
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Showing 4,838: English reviews
Queretaro, Mexico
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 week ago NEW via mobile

Very good location, average place. Very crowded lobby, people everywhere, kind of messy when we arrive, no one was outside to help us with our luggage, so we did it, but having 2 kids and a stroller wasn't easy. The room was "superior" category, don't know what that mean; our room was on 21 floor, but non special view, 2... More 

Helpful?
Thank Megg30
Los Angeles, California
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago NEW via mobile

We checked in on the Friday after Thanksgiving. 1 Our room wasn't ready and we had to wait quite a while. 2 All the check in lines were so long. The front desk was not prepared to deal with so many people at that time. Especially, the preferred guest line. 3 The elevators are a mess. They have a new... More 

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Thank CaliforniaNatalie
Chicago, Illinois
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago NEW

I was assigned to a room for handicapped, although I am not handicapped, because it was next door to the other family members with whom I was travelling. It was a comfortable room with only a couple of problems. The door to the bathroom would not stay open- inconvenient if I HAD been in a wheelchair, and the shower faucets... More 

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Thank KPsKid
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW via mobile

Check in is at 3:00. We arrived at 5:30 after a six hour trip. We wanted to freshen up prior to a long evening but we're told that our rooms were not ready. We had to check our bags and leave without going to the room at all. They did comp us Wi-Fi but I didn't need it. After getting... More 

Helpful?
Thank Angela P
Chicago, Illinois
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago NEW

Stayed a night in NYC at the Sheraton. Rebecca, at the desk, gave us a nice upgrade to a spacious room on high floor. The only complaint was that the shower leaked water everywhere on the bathroom floor. I'm not sure if it was just poor design or an actual leak. We did report it at checkout though. However, we... More 

Helpful?
Thank Kyle D
Abergavenny, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

Well the Amercian concept of 'have a nice day' is somewhat lacking in this hotel and make sure you put a day of your holiday to one side to spend waiting for a lift. On arrival 2 bell boys watch us struggle with our luggage to the lift. Room facilities only catered for 2 people when room paid for 4.... More 

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1 Thank gilbyc2016
North Oxford, Massachusetts
Level Contributor
170 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 1 week ago NEW

You can't get much better than this if you want to stay right in the heart of Times Square. Hotel was modern and clean with all the necessary amenities and then some. Very pricey, which is understandable based on the location. I stayed as part of a conference and was disappointed to see after I had booked my room that... More 

Helpful?
1 Thank DoctorKnow85
North Canton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

As a frequent Starwood traveler, I wanted to comment on the service at the Sheraton New York Times Square. With a great location, updated rooms and attentive personal, this property rates high on my list of hotels in the SPG family. The hotel is always in great condition - from the 7th Avenue entrance to the parking garage, it's always... More 

Helpful?
1 Thank JPGriffs
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review - and thank you for choosing The Sheraton New York Times Square Hotel. Thanks for your kind words about our location, cleanliness and service, too. Please come back and see us again soon! You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations More 

ri
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago

Small but clean rooms, perfectly situated between all shopping, parks, museums. Everthing is within a 20 block radius for sites, within a one block radius for novelty shops and good eats. Perfect place for staying with kids and families.

Helpful?
1 Thank countessdebula
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review - and thank you for choosing The Sheraton New York Times Square Hotel. Thanks for your kind words about our location, cleanliness and convenience for families, too. Please come back and see us again soon! You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations More 

Brooklyn, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

This would be my 10 time staying at this property and i everything was superb. The check-in was very smooth and they definitely recognized my spg platinum status and was upgraded to a fantastic room with a great view. I want to give a special thanks to Melissa Pacheco from the VIP desk because she went the extra mile to... More 

Helpful?
1 Thank elmasry17
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your amazing review - and thank you for choosing The Sheraton New York Times Square Hotel, so often! Thanks for your kind words about Melissa; you made her day! Please come back and see us again soon! You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $256 - $830 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#184 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
111 questions
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They a Starbucks in the lobby.”
 of 5 bubbles pedros710, 2 Dec 2016 | Read review
“The best rooms are of course, those that offer a view. You can request those. And they are located on higher floors, very quiet and comfy!”
 of 5 bubbles 915elanab, 2 Dec 2016 | Read review
“you will only sleep in your room. this is NYC”
 of 5 bubbles robertbY5389OU, 28 Nov 2016 | Read review
“higher floors are quieter. electronic shade to shut out light in handicapped room.”
 of 5 bubbles KPsKid, 27 Nov 2016 | Read review
“Request rooms in higher floors”
 of 5 bubbles elmasry17, 24 Nov 2016 | Read review
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