We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton New York Times Square Hotel

Show Prices
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton New York Times Square Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,902 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Showing 5,510: English reviews
Philadelphia, Pennsylvania
Reviewed 22 August 2016

I would not stay at this hotel if you are visiting New York City. I arrived with a large group of people during the America's 911 Ride. This hotel was the host hotel for the ride and knew when we were coming and how many people booked rooms at the hotel. We arrived at the hotel to see only 3...

 Report
Helpful?
Thank SRL2007
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel! We are honored that you chose to stay with us. We appreciate your constructive feedback about check-in issues and minibar charges; we regret that we did not meet or exceed your expectations; would like to make this right. Please contact Joseph.Giordano@Sheraton.com to set...

Minneapolis
Reviewed 22 August 2016

The Sheraton New York is a huge and very busy hotel, but it still works comfortably well. The rooms are OK (not big) for NYC, but they are nice. We had a view straight down 7th Avenue to Times Square. The location is perfect for theater and for after-theater dining. The location is just fine for all the major museums...

 Report
Helpful?
1Thank impatiens
Rochester, NY
Reviewed 22 August 2016

The staff at the Sheraton Times Square was exceptional. Joy at the reception desk went out of her way to be helpful. The concierge was also extremely helpful. The lobby area was crowded. The room was well equipped although a small bathroom. The location and the staff are what made this a must for a return trip.

 Report
Helpful?
1Thank Zoeroo
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel! We are honored that you chose to stay with us. Thank you for your kind words about our staff and location - especially your words about Joy at the reception desk. Please come back and visit again soon. You always are welcome here....

Reviewed 22 August 2016

Three of us stayed four nights in total, travelling from the UK. For my Mother and I it was our first visit to the US, and we weren't disappointed. A taxi from the airport took us to the hotel for a flat rate of $60. The location of the hotel was excellent, being in walking distance from virtually all major...

 Report
Helpful?
1Thank aloha-oukou
Vancouver, BC
Reviewed 21 August 2016 via mobile

If you want to be very close to Times Square then this hotel is right for you. This being New York, the rooms are smaller than you might expect but, average for New York. The hotel staff were very nice and helpful. They are currently doing some renovations at the front of the hotel and there is scaffolding over the...

 Report
Helpful?
Thank qc_at_heart
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel! We are honored that you chose to stay with us. Thank you for your constructive feedback about renovation issues, bathroom size and venting, and room lighting; feedback like yours helps us to improve, continually. Thanks also for your kind words about our staff...

Israel
Reviewed 21 August 2016

The physical hotel itself is unremarkable but sufficient. Decent beds, showers, etc. Pretty standard Sheraton issue. The location is very convenient and the hotel was a great value for this location. Staff were all pleasant and helpful, from the reception to the bell people. Breakfast and other offerings in the club lounge were generous and fresh.

 Report
Helpful?
1Thank levtahor
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel! We are honored that you chose to stay with us. Thank you for your kind words about our staff and location. Please come back and visit again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest...

Reviewed 20 August 2016

The service at the Sheraton was brilliant, everybody so helpful and very chatty. Concierge were always willing to direct us to where we needed to be and would sit with us in the lobby and tell us about celebrities who've visited. Very nice having a Starbucks in the lobby every morning and they soon picked up our usual orders. The...

 Report
Helpful?
1Thank Ellie A
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel! We are honored you chose to stay with us. Thank you for you kind words about our service, rooms and location. Please come back and visit again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest...

Ontario
Reviewed 20 August 2016

When in New York and you want to be in the Times Square and Broadway area, then you should consider this place. Getting to the hotel was quick and easy from LaGuardia. We took advantage of the Q70 Bus and E line of the subway. For only a few dollars and 30 minutes we arrived at the foot of the...

 Report
Helpful?
2Thank famluvtravel
London, United Kingdom
Reviewed 19 August 2016

Great location but even on club level the noise from neighbours can be frustrating at best. I have stayed there a number of times but recently with every stay I have been awakened by people having loud sex next door. Sometimes it is on one side then on the other. You also get lots or rowdy and very drunk people...

 Report
Helpful?
Thank londontraveller601
Chicago, Illinois
Reviewed 18 August 2016

I was not given the rooms I reserved. I had to stay on a low floor and waited 30 minutes to actually get the rooms. No recognition for SPG Platinum. Really disappointing customer service. The is not great, but being Platinum makes it better. But not this time.

 Report
Helpful?
Thank Jb1234562013
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel! We are honored you chose to stay with us. We would like to discuss this matter with you - and make it right - as it looks like you had a major issues during your stay with us. Please email Joseph.Giordano@Sheraton.com to set...

1,578 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1328)
Viewed
View from Room (131)
Viewed
Room/Suite (317)
Viewed
Hotel & Grounds (248)
Viewed
Bathroom (129)
Viewed
Dining (24)
Viewed
Business Centre/Function Rooms (6)
Viewed
Family/Play Areas (4)
Viewed
0:48
Videos (2)
Viewed
Other (467)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (203)
Viewed
Amenities (51)
Viewed
Executive Suite (56)
Viewed
Dining (4)
Viewed
Superior King Room (30)
Viewed
The Hotel (32)
Viewed
Traditional Double Room (30)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (19)
Viewed
Dining (6)
Viewed
View from Room (3)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Crowne Plaza Times Square Manhattan
Crowne Plaza Times Square Manhat...
#194 of 467 in New York City
9,043 reviews
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#193 of 467 in New York City
1,888 reviews
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#143 of 467 in New York City
6,705 reviews
Show Prices
Show Prices
Show Prices
Midtown
Novotel New York Times Square
Novotel New York Times Square
#134 of 467 in New York City
4,770 reviews
Midtown
Hilton Times Square
Hilton Times Square
#104 of 467 in New York City
6,380 reviews
Midtown
DoubleTree Suites by Hilton Hotel New York City - Times Square
DoubleTree Suites by Hilton Hote...
#170 of 467 in New York City
7,598 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $352 - $752 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Despegar.com and Jetsetter so you can book your Sheraton New York Times Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#182 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
137 questions
Ask a question

See all questions (137)

Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pillows were too soft for us, but bed was perfect. Nice to stay on the quieter 50th floor. Beautiful, spacious lobby, and excellent staff! ”
 of 5 bubbles rosariaa637, 27 Mar 2017 | Read review
“The rooms were a little tight so it was tough to walk around the with no place to put the suitcases except for the floor.”
 of 5 bubbles gretcheno769, 27 Mar 2017 | Read review
“Go for the 50th floor the views are great”
 of 5 bubbles 153louiseb, 27 Mar 2017 | Read review
“Higher floors give perfect views”
 of 5 bubbles daniellS3988PP, 26 Mar 2017 | Read review
“Our room had A LOT of space around the door, such that bright hallway light illuminated the room. In addition the curtains do not close tightly at the edges so if you like a dark room bring duct tape for the door cracks and push pins for the curtains...or a sleep mask!”
 of 5 bubbles 511kenk, 25 Mar 2017 | Read review
5 of 5