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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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7,156 Reviews from our TripAdvisor Community

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Showing 5,741: English reviews
Kuwait City, Kuwait
Reviewed 6 July 2016 via mobile

This is a very good hotel to stay in & the price i paid for the room is definitely good. Very big room & lobby & it's very modern & clean. Walking distance from time square. Lobby has free wifi & sometimes they might offer u free wifi in room too.

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Thank 132ben
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton Times Square Hotel. We are delighted that you chose to stay with us. Thank you for these kind words, "very big room & lobby & it's very modern & clean. Walking distance from time square..." - that's very nice of you! Please come back and see us soon!...

Wisconsin
Reviewed 6 July 2016 via mobile

"We had a marvelous stay, Wonderful interiors, very good service and some excellent dining too, must recommend the hotel's Restaurant . Very reasonably priced too for a luxury hotel. My only qualm was that the restaurant closed a little too early each evening."

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Thank dianne741
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton Times Square Hotel. We are delighted that you chose to stay with us. Thank you also for your kind words about our location, restaurant and service. Thank you also for your constructive feedback about restaurant hours of operation. Feedback like yours helps us to improve; we sincerely appreciate...

Cary, North Carolina
Reviewed 6 July 2016

Stayed for 2 nights, for NY norms this hotel is large and rooms are big and staff are friendly and greeting. The big advantage is the location of the hotel which is near to Times square towards South and Central Park to North, for Tourists this is best place to be. All the amenities are good, room is comfy with...

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Thank Ramesh M
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton Times Square Hotel. We are delighted that you chose to stay with us. Thank you also for your kind words about our location, rooms and room amenities. Please come back and see us soon! Warm Regards, The Sheraton Times Square Hotel, Guest Relations

San Antonio, Texas
Reviewed 5 July 2016

the hotel has 1750 rooms and only 3 people worked at the front desk. the line for the check in was 45 minutes wait and at 3pm we were lucky to get our room but we saw several people who had to check back by 6 pm cause rooms were not ready. The lobby is as busy as grand central...

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1Thank oliver3060956
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton Times Square Hotel. We are delighted that you chose to stay with us. Thank you also for your constructive feedback about check-in wait times. Feedback like yours helps us to improve; we sincerely appreciate it. Please come back and see us soon! Warm Regards, The Sheraton Times Square...

Elkton, Maryland
Reviewed 5 July 2016 via mobile

My husband and I stayed 2 nights and had a great experience. Staff were friendly and room was clean. Rooms are a bit larger than you would expect for nyc. The lobby is beautiful and it is located perfectly if you're doing time square and Central Park. Would go back for sure!

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Thank lbebert
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton Times Square Hotel. We are delighted that you chose to stay with us. Thank you also for your kind words about our lobby andlocation. Please come back and see us soon! Warm Regards, The Sheraton Times Square Hotel, Guest Relations

Boston, Massachusetts
Reviewed 5 July 2016

During the last few years, I have stayed in four different New York hotels. Last July, I stayed at the Jewel at Rockefeller Plaza which I really enjoyed. The other two were the Doubletree near the Seaport (nice) and Lex Hotel (awful). I booked the Sheraton through Hotwire and got a great deal. As I approached the front desk, I...

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Thank missadventure416
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton Times Square Hotel. We are delighted that you chose to stay with us. Thank you also for your kind words about our location and "clean, quietand comfortable" rooms. Thank you also for your constructive feedback about minibar fees. Feedback like yours helps us to improve; we sincerely appreciate...

London, United Kingdom
Reviewed 5 July 2016

Myself and my boyfriend booked a three week, multi-stop holiday. First stop NYC. After the longest flight and horrible airport service we got to the hotel at 3am. Naturally the hotel was dead silent, but the receptionist was still as warm and bubbly. At first there seemed to be a problem giving us our room due to our time of...

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Thank Gomez94
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us. Thank you for your kind words about our receptionist - and about our room sizes! We hope you come back and stay with us on your next visit to NYC - you always...

Reviewed 5 July 2016

I stayed at the Sheraton with a few girlfriends during the 4th of July holiday weekend and we had a blast! Great beds, great location just outside the bustle of Times Square, super friendly staff. Only hiccup was a huge long line at check-in due to a dance competition - major shout-out to Ivanson at the front desk for maintaining...

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Thank Elizabeth K
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton Times Square Hotel. We are delighted that you chose to stay with us. Thank you also for your kind words about Ivanson at the Front Desk - they made our day, and his! Please come back and see us soon! Warm Regards, The Sheraton Times Square Hotel, Guest...

Dallas, Texas
Reviewed 4 July 2016 via mobile

Staff very friendly, informative and professional. The Sheraton is very clean, rooms were great and the stay was very pleasant. The location is blocks away from Central Park and Times Square. The subway is right on the corner. 3 first time NYC visitors and they loved it.

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Thank tavitatagaloa420
Reviewed 4 July 2016 via mobile

Perfect location since it's right in the heart of Times Square. No pool or spa but we loved the restaurant downstairs and the bar. We're able to order simple appetizers and have a grown up cocktail. This lounge area also was great when we met other family members. Rooms are ok, but no microwave or fridge. They charge extra for...

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Thank Brenda G
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a five-star review of The Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose to stay with us - thank you! Thank you also for your kind words about our Times Square location, restaurant and bar. We also appreciate your constructive feedback about needing a fridge/microwave; thank you...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $336 - $729 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Hotels.com, Hotwire, HotelsforEveryone, Cancelon, Priceline, TripOnline SA, getaroom.com, HotelQuickly and Evoline ltd so you can book your Sheraton New York Times Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#186 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
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Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from the elevator”
Irishdoc1, 29 Apr 2017 | Read review
“ This hotel has been renovated but you could not tell it by the quality of the rooms, the hallways or the meeting rooms. I attempted to reach the front desk or the concierge several times but it went to voicemail or continuous ringing. I was put in a handicapped room that did not allow me to hang up my clothes. The "club" on the 44th floor is a rip off. $75 for breakfast & salad for appetizers? There was no "service " and how to use the elevator was never explained. ”
238marilynm, 29 Apr 2017 | Read review
“double beds”
eduardopG3857WJ, 29 Apr 2017 | Read review
“Rooms not really spacious, but manageable, and bathrooms very small.”
772ameliak, 29 Apr 2017 | Read review
“Ask for king bed, as most of them seem to have a couch, rather than just a table with 2 chairs, to sit on.”
393dennisw, 29 Apr 2017 | Read review
5 of 5