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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,863 Reviews from our TripAdvisor Community

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Showing 5,474: English reviews
Reviewed 12 December 2016 via mobile

Once again Jonathan Lamitolla went above and beyond. This is without a doubt our favorite hotel to stay in New York. It's a 10 in my book! If your looking for friendly service,spotless environment, and smack middle of the city this is the place. Thank you so much Jonathan,it's always a pleasure dealing with such a wonderful person.

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Helpful?
Thank Donna P
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review. Thanks also for your kind words about Jonathan - you made his day! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Bettendorf, Iowa
Reviewed 12 December 2016

We were in town for a business convention for my significant other. Our children, ages 12, 13, and 14 came along. This is a Sheraton in NYC, what more can I say. Nothing special. In fact, our room needed some upkeep. Minor peeling wallpaper in the bathroom, and caulking pulling away from around the tub. Room was very small with...

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Helpful?
Thank hldlovesthesun
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write your review - and thank you for your constructive feedback about our elevator system and room decor. We apologize if your stay did not meet or exceed your expectations; we also appreciate that you took time to give us feedback to help us to improve. Thank you again for choosing The Sheraton New...

Israel
Reviewed 12 December 2016

Great location in mid-town. Breakfast offered at club level was quite nice. Staff was very helpful. Room was comfortable. No great value but it's New York City! Overall, a solid business hotel in a great location.

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1Thank levtahor
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write your review - and thank you for your kind words about our staff, location and elevators! Please come back and see us again soon - you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Lincoln
Reviewed 12 December 2016

I had a week here for the US Open tennis at the end of August/beginning of September. This is a very large and incredibly busy hotel hotel and I have never stayed in a city centre hotel like it - not a criticism, just an observation. I was told by reception that it is one of the busiest hotels in...

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Helpful?
Thank Andrew B
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write your four-star review. Thanks for your kind words about our location - and thanks for your kind words about Jade. You made her day! Thanks also for your constructive feedback about our busy lobby and bathroom size in your room; we always appreciate hearing how we can better serve our guests; it helps...

Vancouver, Canada
Reviewed 12 December 2016 via mobile

This is a clean well run hotel. The staff is excellent and polite. The lounge was always packed largely with children playing on the computers making doing any business difficult. The breakfast service was the same. Twice in five days we had to stand to eat. It is shopping season I realize however some of us need to do business...

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Helpful?
Thank 606KennyG
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write your four-star review. Thanks for your kind words about our staff. Thanks also for your constructive feedback about our busy lobby and breakfast lines; we always appreciate hearing how we can better serve our guests; it helps us to improve, constantly. Please come back and see us soon! Warm Regards, The Sheraton New...

Darwin, Australia
Reviewed 11 December 2016 via mobile

You can't ask for a better location in New York. Walking distance to everything. The lobby was crazy busy and check in very delayed but we were there for the marathon so I imagine it was a very busy time for the hotel. May I compliment the house keeping staff. They were friendly and kind and went out of their...

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Helpful?
Thank BubbleGirl13
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write your four-star review. Thanks for your kind words about our location and staff. Please come back and see us soon! We would be honorred to host you and your children again! Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

VT
Reviewed 11 December 2016 via mobile

We were here for a conference. Waited for parking more than 2 hours. When i went to front desk saying ot said sheraton parking, their response was we don't own they are different company. I would have hoped hotel managers would talk to parking company. Hotel did nothing to help the situation or alleviate guest problems.

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Thank Amit L
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write your review. We apologize that your stay with us did not meet or exceed your expectations. Parking services are a different company from the hotel, and we don't control their operations; we do, however, appreciate being alerted to the problem you faced here. We regret that, and apologize for it. If you would...

Newcastle upon Tyne, England, United Kingdom
Reviewed 11 December 2016 via mobile

Stayed at the Sheraton New York Times Square in November with my husband and 3 children. We stayed in 2 rooms next door to each other (which did work for us) staff never came and unlocked the adjoining door. House keeping not the best we found a few items belonging to previous occupants on floor, carpets filthy think room may...

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Thank Wendy J
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write your review, and thanks for your kind words about our location. Thanks also for your constructive feedback about housekeeping and our elevator system; we always want to know how e may better serve our guests. Thank you again for choosing to stay with us. If you ever change your mind and want to...

Palmer, Alaska
Reviewed 11 December 2016

I have stayed at Sheraton New York in the past, and it was just as nice as ever. The hotel rooms had been updated since we visited a few years ago. Our room was a corner room on the 18th floor. The room had two full beds, a very large flat screen tv, and a large (for NYC) bathroom. We...

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Thank alaskawhovian
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a five-star review of The Sheraton New York Times Square Hotel. It was our honor to host you and your children. Please come back and see us soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

scarsdale ny
Reviewed 11 December 2016

The room was small and the bathroom was closet sized. Our bathroom sink had a crack in it. That said, the beds were comfortable and the TV was pretty big. A generic in-room coffee machine was provided. We noted that the facility may be inadequately staffed- no one picked up the phone when we called to speak to the front...

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Helpful?
Thank ks10583
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your constructive feedback. We regret that your stay did not meet or exceed your expectations; we hate to hear this! If you would like to discuss the matter further, please email Joseph.Giordano@Sheraton.com to set up a quick call. Thank you again for choosing to stay with The Sheraton New York Times Square Hotel. Warm Regards, The Sheraton...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $356 - $751 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#184 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Know what kind of view you and how many people are coming in advance.”
 of 5 bubbles 902theb, 21 Mar 2017 | Read review
“Make sure you don't get room 744”
 of 5 bubbles , 20 Mar 2017 | Read review
“higher floors have better views”
 of 5 bubbles joestarrs, 20 Mar 2017 | Read review
“Club lounge is great if you are platinum or on that floor. Get a room away from the elevators since they are noisy and people will probably congregate out there swearing when they have to wait forever for it to arrive.”
 of 5 bubbles drm237, 20 Mar 2017 | Read review
“Do not touch and move products drawer and fridge since you will be charged automatically if you move products. There are Starbucks coffee making kit in the room.”
 of 5 bubbles , 20 Mar 2017 | Read review
5 of 5